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Trouble shooting en
37
3Trouble shooting
Trouble shooting
Usually, faults are small matters that are easy to
eliminate. Please read the information in the table
before calling the after-sales service.
Cleaning
How do I clean the hob?
Using a special glass-ceramic cleaning agent produces the best results. We advise against using harsh or abrasive cleaning agents, dish-
water detergent (concentrated) or scouring pads.
You can find more information on cleaning and caring for your hob in the section on ~ "Cleaning"
Display Possible cause Remedial action
None The power supply has been disconnected. Use other electrical devices to check whether a short-circuit has
occurred in the power supply.
The device has not been connected as shown in
the circuit diagram.
Check that the device has been connected as shown in the circuit
diagram.
Electronics fault. If the fault cannot be rectified, inform the technical after-sales ser-
vice.
The indicators are flashing The control panel is damp or an object is cover-
ing it.
Dry the control panel or remove the object.
The Ù indicator is flashing in
the hotplate displays
A fault has occurred in the electronics. To acknowledge the fault, briefly cover the control panel with
your hand.
”ƒ / “‰ƒ‹ˆ
The electronics have overheated and switched
off the relevant hotplate.
Wait until the electronics have cooled down sufficiently. Then
touch any symbol on the hob.
”… / “‰ƒ‹‰
The electronics have overheated and all the hot-
plates have been switched off.
Ӡ + heat setting and signal
There is a hot saucepan in the control panel
area. There is a risk that the electronics will over-
heat.
Remove the saucepan. The fault display will go out shortly after-
wards. You can continue cooking.
Ӡ and signal
There is a hot saucepan in the control panel
area. To protect the electronics, the hotplate has
been switched off.
Remove the saucepan. Wait a few seconds. Touch any control.
You can continue cooking once the fault indicator has gone out.
”‚ / ”‡
The hotplate has overheated and been switched
off to protect the work surface.
Wait until the electronics have cooled down sufficiently before
switching the hotplate on again.
”‰
The hotplate has been operating continuously for
an extended period.
The automatic safety switch-off function has been activated. See
the section on
“‰ƒ‹ƒ
The temperature sensor has overheated and the
hotplate has been switched off.
Wait until the temperature sensor has cooled down sufficiently
before activating the function again.
“‰ƒ‹„
The temperature sensor has overheated and all
the hotplates have been switched off.
If you are not using the temperature sensor, remove it from the
cookware and store it far away from the other hotplates and
sources of heat. Switch the hotplate back on.
“‰ƒ‹…
The battery in the temperature sensor has
almost run out.
Change the 3V CR2032 battery. See the section on
~ "Changing the battery"
“‰ƒ‹†
The temperature sensor is disconnected. Switch the function off and on again.
“‰ƒ‹‡
The temperature sensor is broken/faulty. Contact the technical after-sales service.
The temperature sensor indica-
tor is not lighting up
The temperature sensor is not reacting and the
indicator is not lighting up.
Change the 3V CR2032 battery. See the section on
~ "Changing the battery"
If this does not solve the problem, press and hold the symbol on
the temperature sensor for 8 seconds and then reconnect the
temperature sensor to the hob.
If the problem persists, contact the technical after-sales service.
Do not place hot pans on the control panel.
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