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Troubleshooting
Troubleshooting
Problem Cause/Result Action
Insufficient foam is
produced when the
milk is frothed or milk
sprays out of the fine
foam frother�
The fine foam frother is
dirty�
T Clean the fine foam frother (see chapter 7
‘Maintenance – Cleaning the milk system’)�
T Dismantle and rinse the fine foam frother
(see chapter 7 ‘Maintenance – Dismantling
and rinsing the fine foam frother’)�
Coffee only comes out
in drips when it is being
prepared�
The coffee is ground
too finely and obstructs
the system� The water
hardness may not have
been correctly set�
T Set the grinder to a coarser setting (see
chapter 4 ‘Preparation – Adjusting the
grinder’)�
T Perform descaling (see chapter 7
‘Maintenance – Descaling the machine ’)�
There is dry ground
coffee behind the coffee
grounds container�
The beans used are
resulting in an above
average volume of
ground coffee�
T Reduce the coffee strength or choose a
finer grinder setting (see chapter 4
‘Preparation – Adjusting the product
settings’)�
‘Fill water tank’ is not
displayed, even though
the water tank is empty�
There is a lot of
limescale in the water
tank�
T Descale the water tank (see chapter 7
‘Maintenance – Descaling the water tank’)�
Little or no water or
steam comes out of the
fine foam frother� The
pump is very quiet�
The connector of the
fine foam frother may
be blocked by milk
residues or limescale
fragments loosened
during descaling�
T Remove the fine foam frother�
T Unscrew the black connector with the aid
of the hexagonal hole on the measuring
spoon for ground coffee�
T Clean the connector thoroughly�
T Screw the connector back on tightly by hand�
Grinder is making a
very loud noise�
There are foreign
objects in the grinder�
T Contact customer support in your country
(see chapter 13 ‘JURA contact details/ Legal
information’)�
‘ERROR2’ or ‘ERROR5’
is displayed�
If the machine has been
exposed to the cold for a
long period of time,
heating may be disabled
for safety reasons�
T Warm the machine at room temperature�
Other ‘ERROR’ mes-
sages are displayed�
–
T Contact customer support in your country
(see chapter 13 ‘JURA contact details/ Legal
information’)�
E If you were unable to solve the problem, contact customer
support in your country (see chapter 13 ‘JURA contact
details/ Legal information’)�
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