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Action Yes No
Step 3
Reduce the number and size of fonts, the number and complexity
of images, and the number of pages in the job.
Does the job print and collate correctly?
The problem is
solved.
Contact
customer
support.
Unexpected page breaks occur
Action Yes No
Step 1
From the Setup menu, adjust the print timeout setting. To access
the Setup menu, do either of the following:
• If the printer is on a network, then access the Embedded Web
Server:
a Open a Web browser, and then type the printer IP address
in the address field.
Note: If you do not know the IP address of the printer,
then print a network setup page and locate the IP address
in the TCP/IP section.
b Navigate to:
Settings > General Settings > Timeouts > adjust the print
timeout setting > Submit
• If the printer is connected to a computer by a USB or parallel
cable, then open the Local Printer Settings Utility for Windows
or Printer Settings for Macintosh.
Does the file print correctly?
The problem is
solved.
Go to step 2.
Step 2
a Check the original file for manual page breaks.
b Resend the print job.
Does the file print correctly?
The problem is
solved.
Contact
customer
support.
Print quality problems
Printer is printing blank pages
Troubleshooting 157
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