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38
8. Storage and Service
Storage
The battery cabinet must be stored in a clean, secure environment with a temperature
less than 40° C (104° F) and a relative humidity less than 90% (non-condensing). Store
the battery cabinet in its original shipping container if possible. Charge the batteries
for at least 24 hours prior to use. Do not rely on the battery cabinet to provide backup
power to connected equipment until the batteries are fully charged.
Note: If the UPS system remains off for an extended period of time, it should be turned
on periodically to allow the batteries to recharge. The UPS system should be turned on
and the batteries should be recharged at least one uninterrupted 24-hour period every
3 months. Failure to recharge the batteries periodically may cause irreversible battery
damage.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety
of Extended Warranty and On-Site Service Programs are also available from Tripp Lite.
For more information on service, visit www.tripplite.com/support. Before returning your
product for service, follow these steps:
1. Review the installation and operation procedures in this manual to ensure that the
service problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead,
visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product
Returns link. From here you can request a Returned Material Authorization (RMA)
number, which is required for service. This simple on-line form will ask for your
unit’s model and serial numbers, along with other general purchaser information.
The RMA number, along with shipping instructions, will be emailed to you. Any
damages (direct, indirect, special or consequential) to the product incurred during
shipment to Tripp Lite or an authorized Tripp Lite service center are not covered under
warranty. Products shipped to Tripp Lite or an authorized Tripp Lite service center
must have transportation charges prepaid. Mark the RMA number on the outside of
the package. If the product is within its warranty period, enclose a copy of your sales
receipt. Return the product for service using an insured carrier to the address given to
you when you request the RMA.
18-07-363-933856.indb 38 8/1/2018 4:55:54 PM
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