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Any other servicing should be done by an authorized service representative. If appliance is not
working as it should, has been dropped, damaged, left outdoors, or dropped into water, take it
to a service center prior to continuing use.
PROBLEM POSSIBLE CAUSE POSSIBLE SOLUTION
Cleaner
won’t run
1. Power cord not firmly
plugged into outlet.
1. Plug unit in firmly.
2. Blown fuse or tripped
breaker.
2. Check fuse or breaker in home. Replace fuse/
reset breaker in home.
3. Needs service. 3. Call 1-800-321-1134.
Reduced steam
or no steam
1. Water tank is empty. 1. Fill water tank.
Product worked
intermittently and
then stopped
steaming
1. Not enough water in the
steam water tank.
1. Fill steam water tank.
Cleaning pad is
very wet and no
longer picking
up dirt
1. Cleaning pad is saturated. 1. Change pad.
Product left white
spot on floor
1. Product left in
one spot too long.
1. Never leave the product on the floor
with a damp or wet cleaning pad still
attached when not in use.
2. Hard water. 2. Use distilled water.
Product will
not dispense
cleaning solution
from front nozzle.
1. Not enough solution in the
solution tank.
1. Fill solution tank.
1. Solution not dispensing
when trigger is pulled and
tank is full.
2a. Tank not fully seated.
2b. Solution spray nozzle is clogged. Gently clean
tip of spray nozzle with finger nail and test spray
again. If still clogged, remove spray nozzle by
turning spray nozzle 1/4 turn counter clockwise
and remove from unit. Clean inside surfaces of
spray nozzle with cotton swab and warm water or
gently clean with a straightened paper clip.
To reduce the risk of personal injury - Unplug before cleaning or servicing.
WARNING
18
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