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en Disposal
12
Fault Cause and troubleshooting
The appliance is not
working.
The plug connection to the glass plate has not been established correctly.
▶
Check the plug connection to the glass plate.
→"Installing the appliance", Page21
The LED lighting
does not work.
Different causes are possible.
▶
Defective LED lights may be replaced by the manufacturer, their customer service or a
qualified technician (electrician) only.
▶
Call
→"Customer Service", Page12.
The button illumina-
tion does not work.
Different causes are possible.
▶
Call
→"Customer Service", Page12.
HomeConnect is not
working properly.
Different causes are possible.
▶
Go to www.home-connect.com.
The hob-based hood
control is not working
properly.
It may be necessary to change the settings.
▶
Read the instruction manual for the hob.
▶
Go to www.home-connect.com.
The appliance does
not start when it is
switched on for the
first time.
Software updates may need to be run.
▶
Wait around 15 minutes.
The appliance does
not respond.
It may need to be restarted.
▶
Press and hold and for at least 10seconds.
a All of the buttons flash.
a The appliance is restarted.
The restart does not
work.
Different causes are possible.
1.
Disconnect the appliance from the power supply.
‒ Pull out the mains plug or switch off the fuse in the fuse box.
2.
After approx. 2minutes, reconnect the appliance to the power supply.
a It may take a few minutes until all of the functions are available.
General malfunctions
occur.
A software update may be required.
▶
Update the software.
→"Software update", Page9
Disposal
13 Disposal
13.1 Disposing of old appliance
Valuable raw materials can be reused by recycling.
1.
Unplug the appliance from the mains.
2.
Cut through the power cord.
3.
Dispose of the appliance in an environmentally
friendly manner.
Information about current disposal methods are
available from your specialist dealer or local author-
ity.
This appliance is labelled in accord-
ance with European Directive
2012/19/EU concerning used elec-
trical and electronic appliances
(waste electrical and electronic equip-
ment - WEEE).
The guideline determines the frame-
work for the return and recycling of
used appliances as applicable
throughout the EU.
Customer Service
14 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.), the production number (FD)
and the consecutive numbering (Z-Nr.) of your appli-
ance.
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