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petsafe.com 11
FREQUENTLY ASKED QUESTIONS
Can the PetSafe
®
ScoopFree
®
Self-Cleaning Litter Box be
used with multiple cats?
The ScoopFree
®
litter box was designed for use with one or two cats. If you have more than two cats, it is
recommended to have at least one litter box for every two cats.
How will I know when to
change the litter tray?
You should change the litter tray when either of the following occurs:
• The crystal litter is saturated. As the crystals absorb urine, the litter will start to turn yellow. Once the
majority of the litter turns yellow, the crystals are nearing their saturation point. When the crystals can no
longer absorb any more moisture, you may start to notice an odor from the urine.
• The waste trap is full. When the waste trap is full, the waste trap cover will not close completely. You may
see small pieces of solid waste sticking out from underneath the lid. You may also start to notice an odor
from the solid waste.
See “Maximizing Litter Tray Life” on page 10 to help get the most life from the disposable crystal litter trays.
What if my cat goes back
into the box soon after it’s
been used?
The rake will not clean if a cat is in the litter box because it will be obstructing the detection sensors. The
countdown timer will reset itself, and the rake will begin to clean 20 minutes after your cat leaves the litter
box again.
What are the differences
between the original scent,
lavender and sensitive
crystal litter trays?
The original scent crystal litter is a light, fresh scent, while the lavender crystals have a light, soothing lavender
scent. The sensitive crystals are free of all perfumes and dyes for sensitive cats and owners.
Troubleshooting
The answers to these questions should help you solve any problems you have with your PetSafe
®
ScoopFree
®
Self Cleaning Litter Box. If they do not,
please contact our Customer Care Center at +1 (800) 732-2677 or visit our website at www.petsafe.com.
TROUBLESHOOTING
Blue LED light is flashing
red and goes to solid red
after pressing the manual
rake button
• Check for obstructions around the rake, and remove them if necessary.
• Make sure the magnets on the waste trap lid are properly attached to the metal tabs on the litter tray.
• Check to see if the detection sensors are dirty or obstructed, and clean them if necessary.
• Check if the waste trap is full. If so, change the litter tray.
• Ensure the litter is evenly distributed, and never add extra litter.
• Unplug the litter box, wait 10 seconds and plug it back in. The rake should return to home position, and
the LED light should be solid blue.
• If the above troubleshooting tips do not fix the issue, call our Customer Care Center.
Magnets on waste trap
cover do not attach to
litter tray
• The waste trap lid may not be properly installed. See “Care and Cleaning” on page 10 to remove and
reinstall the waste trap lid.
• Press down on the waste trap lid or lift the waste trap on the litter tray until you hear a “click,” indicating
the magnets have attached to the tray.
Litter box frame is not level
on litter tray
The litter box should rest on the litter tray when installed, not on the floor. Make sure the litter box is
completely level on the litter tray (see “Litter Box Setup” on page 6).
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