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16 17
TROUBLESHOOTING GUIDE
FACTORY SETTINGS
What is the factory setting of the
capsule machine?
The factory setting of the machine is programmed
to 35ml for the Espresso Button, 70ml for the
Lungo Button and 180ml for the Tea Button.
Can I change the factory settings? Yes. Please follow ‘Programmable Dosing Memory’
on page 10.
COFFEE & TEA BUTTONS
What happens if I repeatedly
press the Buttons while tea or coffee is
being dispensed?
The capsule machine interrupts the dispensing of
the tea or coffee prematurely.
Is the Programmable Dosing Memory
deleted when the appliance is
unplugged?
No, the programming is not affected by unplugging
the appliance.
The Buttons ash for a long time.
When is the capsule machine ready to
use?
It takes a little time for the capsule machine to
achieve the optimum water temperature (approx.
30-60 seconds). Once it does, the Buttons will
illuminate and will be ready to dispense tea or
coffee.
CAPSULES
The capsule does not drop
automatically into the Capsule Basket
when I lift the Lever.
1. The Capsule Basket could be full. Please empty
it.
2. Ensure that you fully lift the Lever.
The capsule cannot be inserted
correctly.
The Capsule Basket could be full. Please empty it.
BUTTONS ARE FLASHING ALTERNATELY AND THE MACHINE IS NOT
DISPENSING
The Water Tank is empty Fill up the Water Tank & only dispense water
Internal pipes may be blocked Descale regularly. See page 12.
Faulty ow-sensor Contact customer services on (+44) 01293
652500.
BUTTONS ARE FLASHING QUICKLY FOR 5-6 SECONDS EVERY TIME MACHINE IS
TURNED ON
Machine is recommending the user to
descale.
Enter Descale Mode and follow the instructions on
page 12.
PUMP STOPS RUNNING DURING A DISPENSE
The Water Tank is empty. Fill up the Water Tank & dispense just water
Internal pipes may be blocked. Descale regularly. See page 12.
MACHINE TURNS OFF AUTOMATICALLY AFTER A PERIOD OF INACTIVITY
Machine has entered into Standby
Mode after 10 minutes which is an EU
approval requirement.
Press Coffee or Tea Button to reactivate the
machine. The Buttons will ash and the machine
will warm up, ready for use. ALWAYS SWITCH
OFF & UNPLUG AFTER USE.
COFFEE & TEA BUTTONS ARE FLASHING QUICKLY EVERY TIME MACHINE IS
TURNED ON
You are in Descale Mode. Press and hold Tea & Coffee Buttons for 5
seconds to exit.
MY MACHINE IS VIBRATING WHEN DISPENSING
Your machine has a powerful 19 bar
pump which can cause vibrations when
machine is placed incorrectly.
Unplug the device and remove the water tank.
Ensure the machine is placed on a at, even
surface. Ensure the water tank and capsule basket/
drip tray are fully located.
MY COFFEE IS NOT HOT ENOUGH
Internals have not been pre-heated. Press the Coffee Button ensuring no capsule is
inside the coffee machine; this will run hot water
through internal pipework.
Cup or mug is not pre-warmed. Pre-warm your cup by dispensing hot water into it.
LEVER DOES NOT CLOSE
The capsule may not be located
correctly.
1. Ensure that the capsule is located correctly as
per page 8.
2. Ensure the Capsule Basket is not over filled,
empty Capsule Basket if full.
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