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Service 1514 Philips · GoPix 1 GPX1100
Troubleshooting
Power cycling
If a problem occurs that cannot be corrected
with the instructions in this user manual, follow
the steps given here.
1 Turn the projector off.
2 Wait at least ten seconds.
3 Turn the projector on again by holding
down
for 1 second.
4 If the problem persists, please contact our
technical service centre or your dealer.
Problems Solutions
The projector cannot be turned on or
powered.
• Disconnect and reconnect the power cable, and
try to turn the projector on again.
• Low battery power. Connect the projector to an
external power supply.
• Use only a PD charger which is certified for this
product (see Technical data, page 16).
The projection screen does not show
images.
• You need to connect the projector to an HDMI
device or USB-C device, so that the projection
screen can show images (see Connect, page
9).
• Select the correct input source. Press
on the
remote control to select an input source.
• Check if the video output of the external device is
turned on.
The projector is charged slowly. • When powered on, the external power will be
used first to run the projector and unused power
will charge the battery.
• For faster charging, charge while the projector is
powered off.
The projector turns itself off. • Low battery power.
• When the projector is running for a long period
of time, the surface becomes hot. Ventilate the
projector properly, with at least 30 cm clearness
around all the sides of the projector.
• Check that the power cable is connected correctly.
The projector cannot be turned off.
• Press and hold
longer than 30 seconds.
No picture from iPhone when connected to
USB-C input.
• USB-C video is not supported by your phone,
please use the HDMI input of the projector as
described in Connect to devices through HDMI,
page 9.
The projector cannot read the USB stick. • The projector does not support the exFAT file
system.
• Format the USB stick in FAT format, then use it.
Problems Solutions
No image from the external HDMI device. • Check if the HDMI input is selected.
• Disconnect the HDMI cable or switch off the
HDMI device.
• Wait 3 seconds.
• Reconnect the HDMI cable or switch on the HDMI
device again.
No sound from the external connected
device.
• Check the cables to the external device.
• Check that the sound is activated on the external
device.
• Only the original cables from the device
manufacturer may function.
No sound from external HDMI output
device.
• On the HDMI output device, set the audio setting
to Stereo (PCM).
No sound when you connect your
computer via HDMI cable.
• Check that the sound is activated on the computer
and set to output to the projector.
The projector does not react to remote
control commands.
• Check the batteries of the remote control.
The temperature of the projector’s surface
is warm.
• For this projector it is normal to generate
moderate heat during operation.
What to do if the projector does not work
when connecting to a notebook PC?
• Check that the HDMI cable is plugged in correctly.
• Make sure that the notebook PC has been
switched to projector display.
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