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9
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSE SOLUTION
Coffeemaker does
not turn on.
Coffeemaker is not plugged in. Make sure appliance is
plugged into a working
outlet.
Coffeemaker
is leaking.
Water reservoir may have
been overfilled.
Make sure you don’t
fill the water reservoir
beyond the 12-cup line.
Cover may not be correctly
placed on carafe.
Make sure cover is
correctly placed and
tightened on carafe
Carafe may not be correctly
placed on the carafe plate.
Make sure carafe is
placed securely onto
the carafe plate.
The filter basket
overflows.
The carafe has been removed
for longer than 30 seconds
when using the Sneak-A-
Cup™ feature.
Make sure to replace
the carafe within 30
seconds during the
brewing cycle.
Excessive amount of coffee
is used.
Reduce the amount of
coffee used.
Brewing with softened
water.
Always brew with cold,
filtered water.
Coffee sediment in
brewed cup of coffee.
The paper filter and/or the
filter basket are not properly
placed.
Insert basket-shaped
paper filter into filter
basket and insert basket
properly into holder.
The coffeemaker
brews slowly.
The coffeemaker needs
cleaning.
Follow the instructions in
the “Auto Clean” section.
More than one cleaning
cycle may be required
if the coffeemaker is
heavily calcified.
If additional assistance is needed, please contact our consumer service team at
1-800-465-6070.
CM1251_CM1331_series_IB_27495.indd 9 1/28/20 11:43 AM
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