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Replace separator pad
Try one or more of the following:
• Replace the separator pad. For more information, see the instruction sheet that came with the supply.
• From the printer control panel, touch Ignore to clear the message.
Replace unsupported cartridge [32.xy]
Remove the toner cartridge, and then install a supported one to clear the message and continue printing.
For more information, see the instruction sheet that came with the supply.
This error can also be caused by installing a genuine Lexmark cartridge, such as a high yield cartridge, that
is not intended to be used in this product.
The following error codes indicate that a non‑genuine Lexmark toner cartridge is installed:
32.13
32.16
32.19
32.22
32.25
32.28
32.31
32.34
32.37
For more information, see
“Using genuine Lexmark parts and supplies” on page 240.
Note: If you do not have a replacement cartridge, then see the “Ordering supplies” section or go to
www.lexmark.com.
Replace unsupported imaging unit [32.xy]
Remove the imaging unit, and then install a supported one to clear the message and continue printing. For
more information, see the instruction sheet that came with the supply.
This error can also be caused by installing a genuine Lexmark imaging unit, such as a MICR unit, that is not
intended to be used in this product.
The following error codes indicate that a non‑genuine Lexmark imaging unit is installed:
32.14
32.17
32.20
32.23
32.26
32.29
32.32
32.35
32.38
For more information, see
“Using genuine Lexmark parts and supplies” on page 240.
Troubleshooting 279
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