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12
Before Calling for Service
Issue Possible Cause / Solution
The range hood doesn't turn on
• Check if the range hood is plugged in. Make sure that all
power is turned ON, the fuse (120V 15A, glass tube) in the
center of the circuit board under the blue plastic cover isn't
blown and all electrical wirings are properly connected.
The range hood turns on but the
LED light doesn't
• Replace the defective LED assembly. Refer to Range Hood
Care section for instructions.
• If the circuit board isn't outputing 12V DC when the LED
light button is pressed, please contact us for a circuit board
replacement.
The blower vibrates or makes
squeaking noise when the blower
is on
• Check and tighten the mounting screws to secure the hood
to the cabinet or wall properly.
• Follow the instructions in "How to adjust and replace the fan
wheel" section in Page 13 to adjust the fan wheel.
• If the fan wheel is unbalanced, please contact us for a fan
wheel assembly replacement.
The blower or fan seems weak
• Check that the duct size used is as required 6” or 8" per
blower unit's vent size and does not have sections with
smaller sizes between the hood and the Roof/Wall Cap
.
Range hood WILL NOT function efficiently with insufficient
duct size. For example: 7” duct over 6” top vent and not
sealed properly.
• Check if the duct is clogged or the damper (half-circular
flapper) is not installed correctly or opening properly. A tight
mesh on a side wall cap might also cause restriction to the
air flow.
The lights work but the blower is
not spinning at all or is rattling
• The blower might be jammed or scraping the bottom due to
shipping damage.
• Follow the instructions in "How to adjust and replace the fan
wheel" section in Page 13 to adjust the fan wheel.
• If the fan wheel is unbalanced, please contact us for a fan
wheel assembly replacement.
The hood is not venting out
properly
• Make sure the distance between the stove top and the
bottom of the hood is within recommended 24” and 30” in
distance. *Due to different ceiling height configurations, the
recommended height may not be applicable.
• Reduce the number of elbows and length of duct work.
Check if all joints are properly connected, taped and sealed.
• Make sure the power is on high speed for heavy cooking.
RANGE HOOD TROUBLESHOOTING
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