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18
This section provides an easy reference guide to the more common problems that may occur during
operation of your equipment. This fault finding guide is intended to help you accurately diagnose and
correct problems with your equipment.
Although this section covers the most common problems reported, you may encounter a problem not
covered in this section. In such instances, please contact your local authorised service agent who will
make every effort to help you identify and resolve the problem. Please note that the service agent will
require the following information:-
Model Code and Serial Number of appliance. (Both can be found on the Rating Plate
located on the appliance).
Pilot won’t light. No gas supply.
Blocked pilot injector.
Ensure gas isolation valve is turned
on, and bottles are not empty.
Call service provider.
Pilot goes out when gas control
knob released.
Releasing knob before thermo-
couple has heated.
Pilot flame too small.
- Gas pressure too low.
- Partially blocked pilot injector.
Thermocouple connection to gas
control is loose or faulty.
Thermocouple faulty.
Electromagnet in rear of gas
control unit is faulty.
Hold knob in for at least 20
seconds following ignition of pilot.
Clean or replace pilot injector.
Tighten thermocouple connection.
Check that thermocouple is
producing between 20-30mV.
Inspect and replace if not in good
working order.
Call service provider.
Main burner will not light. Incorrect supply pressure.
Faulty gas control.
Call service provider.
Call service provider.
Piezo Ignition spark is being
generated but not sparking
from ignition electrode to pilot
burner hood. (Griddle Option
Only)
HT lead damaged or broken.
Check that the ignition electrode
is not cracked and is correctly
positioned.
Piezo igniter faulty.
Repair or replace HT lead.
Re-position or replace ignition
electrode.
Replace piezo igniter.
Call service provider.
NOTE: Components having adjustments protected (e.g. paint sealed) by the manufacturer, are only
to be adjusted by an authorised service agent. They are not to be adjusted by an
unauthorised service person.
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