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Unexpected page breaks occur
Action Yes No
Step 1
Adjust the print timeout settings.
a From the printer control panel, navigate to:
Settings > General Settings > Timeouts > Print Timeout
b Select a higher setting and then, depending on your printer
model, select
or Submit.
c Resend the print job.
Did the
file
print correctly?
The problem is
solved.
Go to step 2.
Step 2
a Check the original file for manual page breaks.
b Resend the print job.
Did the file print correctly?
The problem is
solved.
Contact
customer
support.
MS312 and MS317 printing problems
Print job takes longer than expected
Action Yes No
Step 1
Reduce the number and size of fonts, the number and complexity
of images, and the number of pages in the print job, and then
resend the print job.
Does the print job still take long?
Go to step 2. The problem is
solved.
Step 2
Disable the Page Protect feature.
From the printer control panel, navigate to:
> Settings > > General Settings > > Print
Recovery >
> Page Protect > > O >
Does the print job still take long?
Go to step 3. The problem is
solved.
Troubleshooting 169
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