en
2
Futher information and explanations are
available online:
Table of contents
1 Safety ...........................................4
1.1 General information................... 4
1.2 Intended use.............................. 4
1.3 Restriction on user group.......... 4
1.4 Safe installation ......................... 5
1.5 Safe use .................................... 7
1.6 Safe cleaning and mainten-
ance........................................... 9
2 Preventing material damage ....10
3 Environmental protection and
saving energy............................11
3.1 Disposing of packaging .......... 11
3.2 Save energy and conserve
resources................................. 11
3.3 Energy saving mode ............... 11
4 Installation and connection......12
4.1 Unpacking the appliance ........ 12
4.2 Contents of package ............... 12
4.3 Requirements for the install-
ation location ........................... 12
4.4 Removing the transit bolts ...... 13
4.5 Connecting the appliance ....... 14
4.6 Aligning the appliance............. 15
5 Familiarising yourself with
your appliance...........................17
5.1 Appliance ................................ 17
5.2 Detergent drawer..................... 17
5.3 Control panel........................... 18
5.4 Operating logic........................ 18
6 Before using for the first time ..20
6.1 Starting an empty washing
cycle ........................................ 20
7 Display .......................................21
8 Buttons ......................................24
9 Programmes ..............................27
10 Accessories.............................31
11 Laundry....................................31
11.1 Preparing the laundry............ 31
12 Detergents and care
products ..................................31
13 Basic operation .......................32
13.1 Switching on the appliance ... 32
13.2 Setting a programme ............ 32
13.3 Adjusting the programme
settings .................................. 33
13.4 Saving the programme set-
tings....................................... 33
13.5 Loading laundry..................... 33
13.6 Adding detergent and care
product .................................. 33
13.7 Starting the programme ........ 33
13.8 Soaking laundry..................... 34
13.9 Adding laundry ...................... 34
13.10 Cancelling the pro-
gramme ............................... 34
13.11 Resuming the programme
when the programme
status is Rinse Hold ............ 34
13.12 Unloading the laundry ......... 34
13.13 Put the appliance into
standby mode ..................... 34
14 Childproof lock........................35
14.1 Activating the childproof
lock........................................ 35
14.2 Deactivating the childproof
lock........................................ 35
en
3
15 Intelligent dosing system .......35
15.1 Starting the programme
with intelligent dosing sys-
tem......................................... 35
15.2 Filling the dispensers ............ 36
15.3 Dispenser contents ............... 37
15.4 Basic dosage ........................ 37
16 HomeConnect ........................37
16.1 Setting up the HomeCon-
nect app ................................ 38
16.2 Setting up HomeConnect..... 38
16.3 HomeConnect menu ............ 38
16.4 Activating Wi-Fi on the ap-
pliance ................................... 39
16.5 Deactivating Wi-Fi on the
appliance............................... 39
16.6 Resetting the appliance
network settings .................... 39
16.7 Remote start .......................... 39
16.8 Remote diagnostics .............. 39
16.9 Data protection...................... 40
17 Basic settings..........................41
17.1 Overview of the basic set-
tings....................................... 41
17.2 Changing the basic set-
tings....................................... 42
18 Programme counter ................42
18.1 Calling up the programme
counter .................................. 42
19 Cleaning and servicing...........42
19.1 Cleaning the drum................. 42
19.2 Cleaning the detergent
drawer.................................... 43
19.3 Cleaning the drain pump....... 44
19.4 Cleaning the intake open-
ing in the rubber gasket........ 47
20 Troubleshooting......................48
20.1 Emergency release ............... 60
21 Transportation, storage and
disposal ...................................60
21.1 Removing the appliance ....... 60
21.2 Inserting the transit bolts....... 60
21.3 Using the appliance again .... 60
21.4 Disposing of old appliance ... 61
22 Customer Service....................61
22.1 Product number (E-Nr.),
production number (FD)
and consecutive numbering
(Z-Nr.) .................................... 61
22.2 AQUA-STOP guarantee ......... 62
23 Consumption values...............63
24 Technical data .........................64
24.1 Information regarding Free
and Open Source Software... 64
25 Declaration of Conformity ......65
en Safety
4
1 Safety
Observe the following safety instructions.
1.1 General information
¡ Read this instruction manual carefully.
¡ Keep the instruction manual and the product information safe
for future reference or for the next owner.
¡ Do not connect the appliance if it has been damaged in transit.
1.2 Intended use
Only use this appliance:
¡ For washing machine-washable fabrics and hand-washable wool
in accordance with the care label.
¡ With tap water and commercially available detergents and care
products suitable for washing machines.
¡ in private households and in enclosed spaces in a domestic en-
vironment.
¡ up to an altitude of max. 4000m above sea level.
1.3 Restriction on user group
This appliance may be used by children aged 8 or over and by
people who have reduced physical, sensory or mental abilities or
inadequate experience and/or knowledge, provided that they are
supervised or have been instructed on how to use the appliance
safely and have understood the resulting dangers.
Do not let children play with the appliance.
Cleaning and user maintenance must not be performed by chil-
dren unless they are being supervised.
Keep children under the age of 3 years and pets away from the
appliance.
Safety en
5
1.4 Safe installation
WARNING‒Risk of electric shock!
Incorrect installation is dangerous.
▶ Connect and operate the appliance only in accordance with the
specifications on the rating plate.
▶ Connect the appliance to a power supply with alternating cur-
rent only via a properly installed socket with earthing.
▶ The protective conductor system of the domestic electrical in-
stallation must be properly installed. The installation must have
a sufficiently large cross section.
▶ When using a residual current circuit breaker, only use a type
with the mark.
▶ Never equip the appliance with an external switching device,
e.g. a timer or remote control.
▶ When the appliance is installed, the mains plug of the power
cord must be freely accessible. If free access is not possible, an
all-pole isolating switch must be installed in the permanent elec-
trical installation according to the installation regulations.
▶ When installing the appliance, check that the power cable is not
trapped or damaged.
If the insulation of the power cord is damaged, this is dangerous.
▶ Never let the power cord come into contact with hot appliance
parts or heat sources.
▶ Never let the power cord come into contact with sharp points or
edges.
▶ Never kink, crush or modify the power cord.
WARNING‒Risk of fire!
It is dangerous to use an extended power cord and non-approved
adapters.
▶ Do not use extension cables or multiple socket strips.
▶ Only use adapters and power cords approved by the manufac-
turer.
▶ If the power cord is too short and a longer one is not available,
please contact an electrician to have the domestic installation
adapted.
en Safety
6
WARNING‒Risk of injury!
The high weight of the appliance may result in injury when lifted.
▶ Do not lift the appliance on your own.
If this appliance is not correctly installed in a washer-dryer stack,
the installed appliance may fall.
▶ Only stack the dryer on a washing machine using the connec-
tion kit from the dryer manufacturer . No other installation
method is permitted.
▶ Do not install the appliance in a washer-dryer stack if the dryer
manufacturer does not offer a suitable connection kit.
▶ Do not install appliances from different manufacturers and with
varying depths and widths in a washer-dryer stack.
▶ Do not install a washer-dryer stack on a platform; the appli-
ances may tip over.
WARNING‒Risk of suffocation!
Children may put packaging material over their heads or wrap
themselves up in it and suffocate.
▶ Keep packaging material away from children.
▶ Do not let children play with packaging material.
CAUTION‒Risk of injury!
The appliance may vibrate or move when in use.
▶ Place the appliance on a clean, even, solid surface.
▶ Align the appliance using the appliance feet and a spirit level.
If hoses and power cords have been laid incorrectly, this causes a
tripping hazard.
▶ Lay hoses and power cords in such a way that there is no risk
of tripping.
If the appliance is moved by holding onto protruding components,
such as the appliance door, the parts may break off.
▶ Do not move the appliance by holding onto protruding parts.
CAUTION‒Risk of cutting!
Touching sharp edges on the appliance may lead to cuts.
▶ Do not touch the sharp edges on the appliance.
Safety en
7
▶ Wear protective gloves when installing and transporting the ap-
pliance.
1.5 Safe use
WARNING‒Risk of electric shock!
If the appliance or the power cord is damaged, this is dangerous.
▶ Never operate a damaged appliance.
▶ Never pull on the power cord to unplug the appliance. Always
unplug the appliance at the mains.
▶ If the appliance or the power cord is damaged, immediately un-
plug the power cord or switch off the fuse in the fuse box and
turn off the water tap.
▶ Call customer services. →Page61
An ingress of moisture can cause an electric shock.
▶ Only use the appliance in enclosed spaces.
▶ Never expose the appliance to intense heat or humidity.
▶ Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of harm to health!
Children can lock themselves in the appliance, thereby putting
their lives at risk.
▶ Do not install the appliance behind a door as this may obstruct
the appliance door or prevent it from opening.
▶ With redundant appliances, unplug the power cord. Then cut
through the cord and damage the lock on the appliance door
beyond repair so that the appliance door will no longer close.
WARNING‒Risk of suffocation!
Children may breathe in or swallow small parts, causing them to
suffocate.
▶ Keep small parts away from children.
▶ Do not let children play with small parts.
en Safety
8
WARNING‒Risk of poisoning!
Detergents and care products may result in poisoning if con-
sumed.
▶ If accidentally swallowed, seek medical advice.
▶ Keep detergents and care products out of the reach of children.
WARNING‒Risk of explosion!
Laundry that has been pretreated with cleaning agents that con-
tain solvents may cause an explosion in the appliance.
▶ Rinse pretreated laundry thoroughly with water before washing.
CAUTION‒Risk of injury!
The covering plate may break if you stand on or climb onto the
appliance.
▶ Do not stand on or climb onto the appliance.
The appliance may tip over if you sit on or lean against the open
door.
▶ Do not sit on or lean against the appliance door.
▶ Do not place any objects on the appliance door.
Reaching into the drum while it is still turning may cause hand in-
juries.
▶ Wait for the drum to come to a complete stop before reaching
inside.
CAUTION‒Risk of scalding!
When you wash at high temperatures, the detergent solution gets
hot.
▶ Do not touch the hot detergent solution.
CAUTION‒Risk of chemical burns!
If the detergent drawer is opened, detergent and care products
may spray out from the appliance. Contact with eyes or skin may
cause irritation.
▶ Rinse eyes and/or skin thoroughly with clean water if they come
into contact with detergents or care products.
▶ If accidentally swallowed, seek medical advice.
▶ Keep detergents and care products out of the reach of children.
Safety en
9
1.6 Safe cleaning and maintenance
WARNING‒Risk of electric shock!
Incorrect repairs are dangerous.
▶ Repairs to the appliance should only be carried out by trained
specialist staff.
▶ Only use genuine spare parts when repairing the appliance.
▶ If the power cord of this appliance is damaged, it must be re-
placed by the manufacturer, the manufacturer's Customer Ser-
vice or a similarly qualified person in order to prevent any risk.
An ingress of moisture can cause an electric shock.
▶ Do not use steam- or high-pressure cleaners, hoses or sprays
to clean the appliance.
WARNING‒Risk of injury!
The use of non-original spare parts and non-original accessories
is dangerous.
▶ Only use the manufacturer's original spare parts and original ac-
cessories.
WARNING‒Risk of poisoning!
Poisonous fumes may be given off if you use cleaning agents that
contain solvents.
▶ Do not use cleaning agents that contain solvents.
en Preventing material damage
10
2 Preventing material
damage
ATTENTION!
The functionality of the appliance
may be impaired if you use the
wrong quantity of fabric softener, de-
tergent, care product or cleaning
agent.
▶ Follow the dosage recommenda-
tions from the manufacturer.
Exceeding the maximum load capa-
city impairs the function of the appli-
ance.
▶ Observe the maximum load capa-
city for each programme and do
not exceed it.
→"Programmes", Page27
The appliance is secured for trans-
portation using transit bolts. Transit
bolts which have not been removed
may result in material damage and
damage to the appliance.
▶ Before starting up the appliance,
remove the transit bolts completely
and keep them in a safe place.
▶ Before transport, fit the transit bolts
fully in order to prevent damage in
transit.
Material damage may be caused if
the water inlet hose is connected in-
correctly.
▶ Tighten the screw connections on
the water inlet until they are hand-
tight.
▶ Ideally, connect the water inlet
hose directly to the water tap,
without any additional connecting
elements such as adapters, exten-
sions, valves or similar.
▶ Make sure that the valve housing
for the water inlet hose does not
come into contact with its sur-
roundings and is not subjected to
any external forces.
▶ Ensure that the inner diameter of
the water tap is at least 17 mm.
▶ Make sure that the length of the
thread on the connection to the
water tap is at least 10 mm.
If the water pressure is too high or
too low, the appliance may not be
able to operate properly.
▶ Ensure that the water pressure in
the water supply system is at least
100kPa (1bar) and max.
1000kPa (10bar).
▶ If the water pressure exceeds the
maximum value specified, a pres-
sure-reducing valve must be in-
stalled between the drinking water
connection and the hose set of the
appliance.
▶ Do not connect the appliance to
the mixer tap of an unpressurised
hot-water boiler.
Modified or damaged water hoses
may result in material damage and
damage to the appliance.
▶ Never kink, crush, modify or cut
through water hoses.
▶ Only use the water hoses supplied
with the appliance or genuine
spare hoses.
▶ Never re-use water hoses that
have been used before.
Operating the appliance using water
that is dirty or too hot may lead to
material damage and damage to the
appliance.
▶ Only operate the appliance with
cold mains water.
Unsuitable cleaning products may
damage the surfaces of the appli-
ance.
▶ Do not use harsh or abrasive de-
tergents.
▶ Do not use cleaning products with
a high alcohol content.
▶ Do not use hard scouring pads or
cleaning sponges.
▶ Clean the appliance with nothing
but water and a soft, damp cloth.
Environmental protection and saving energy en
11
▶ Remove all detergent residue,
spray residue or other residues im-
mediately if they come into contact
with the appliance.
3 Environmental protec-
tion and saving energy
3.1 Disposing of packaging
The packaging materials are environ-
mentally compatible and can be re-
cycled.
▶ Sort the individual components by
type and dispose of them separ-
ately.
3.2 Save energy and con-
serve resources
If you follow these instructions, your
appliance will use less electricity and
less water.
Choose programmes with low tem-
peratures and longer wash times and
use maximum load capacity.
a
Energy consumption and water
consumption is most efficient.
Add detergent based on the laun-
dry's degree of soiling.
a
For light to normal soiling, a smal-
ler amount of detergent is suffi-
cient. Observe the dosage recom-
mendation from the detergent
manufacturer.
Reduce the washing temperature for
lightly and normally soiled laundry.
a
At lower temperatures, the appli-
ance consumes less energy. For
light to normal soiling, lower tem-
peratures than indicated on the
care label are also sufficient.
Set the maximum spin speed if you
want to dry the laundry in the tumble
dryer afterwards.
a
The drier the laundry, the shorter
the programme duration when dry-
ing which, in turn, reduces energy
consumption. A higher spin speed
reduces the residual moisture in
the laundry and increases the
volume of the spin noise.
Wash the laundry without prewash.
a
Washing with prewash increases
the programme duration and in-
creases energy and water con-
sumption.
The appliance has a continuous
automatic load adjustment function.
a
Depending on the type of fabric
and load capacity, the continuous
automatic load adjustment func-
tion optimally adjusts the water
consumption and programme dur-
ation.
The appliance comes with an Aqua-
Sensor.
a
During the rinse cycle, the Aqua-
Sensor checks the degree of tur-
bidity of the rinsing water, and ad-
justs the duration and number of
rinse cycles accordingly.
3.3 Energy saving mode
If you do not use the appliance for an
extended period, it automatically
switches to energy-saving mode.
Energy-saving mode ends when you
use the appliance again.
If you do not continue operating the
appliance, it switches to standby
mode.
en Installation and connection
12
4 Installation and con-
nection
4.1 Unpacking the appliance
ATTENTION!
Objects remaining in the drum that
are not designed for operation with
the appliance may cause material
damage and damage to the appli-
ance.
▶ Remove these objects, along with
all supplied accessories, from the
drum before starting the appliance.
1. Remove any packaging and pro-
tective covers completely from the
appliance.
→"Disposing of packaging",
Page11
2. Check the appliance for visible
damage.
3. Open the door.
4. Remove any accessories from the
drum.
5. Close the door.
4.2 Contents of package
After unpacking all parts, check for
any damage in transit and complete-
ness of the delivery.
ATTENTION!
If the appliance is operated with in-
complete or defective accessories,
the appliance may not be able to op-
erate properly, or this may result in
material damage or damage to the
appliance.
▶ Do not operate the appliance with
incomplete or defective accessor-
ies.
▶ Replace the accessories in ques-
tion before operating the appli-
ance.
→"Accessories", Page31
Note:The appliance has been tested
at the factory to check it is in working
order. As a result, water stains may
remain in the appliance. These marks
will disappear after the first wash
cycle.
The delivery consists of the following:
¡ Washing machine
¡ Accompanying documents
¡ Transit bolts
→"Removing the transit bolts",
Page13
¡ Cover caps
¡ Elbow for securing the water outlet
hose
4.3 Requirements for the in-
stallation location
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
▶ Do not operate the appliance
without a cover cap.
WARNING
Risk of injury!
When using the appliance on a base,
the appliance may tip over.
▶ Always secure the feet of the appli-
ance to a base using the manufac-
turer's fixing brackets →Page31
before using the appliance for the
first time.
ATTENTION!
If residual water in the appliance
freezes, this may cause damage to
the appliance.
▶ Do not install or operate this appli-
ance anywhere that is liable to ex-
perience frost or outdoors.
Installation and connection en
13
If the appliance is tilted at an angle
greater than 40°, residual water may
leak out of the appliance and cause
material damage.
▶ Tilt the appliance carefully.
▶ Transport the appliance in an up-
right position.
Installation loca-
tion
Requirements
Base Secure the appli-
ance with fixing
brackets
→Page31.
Wooden joist
floor
Place the appli-
ance on a water-
resistant wooden
board (minimum
thickness of
30mm) which is
screwed tightly to
the floor.
Kitchen unit Only install the
appliance under-
neath a continu-
ous worktop that
is securely con-
nected to adja-
cent cabinets.
Required niche
width: 60cm.
Against a wall Do not trap the
power cord or
the hoses
between the wall
and the appli-
ance.
4.4 Removing the transit
bolts
The appliance is secured for trans-
portation using transit bolts on the
rear of the appliance.
Note:Keep the transit bolt screws
and the sleeves in a safe place for fu-
ture transport.
→"Inserting the transit bolts",
Page60
1. Pull the hoses out of the holders.
2. Unscrew and remove all of
the screws for the 4 transit bolts
using a WAF 13 wrench.
en Installation and connection
14
3. Remove the power cable from the
holder.
4. Remove the 4 sleeves.
5. Put on the 4 cover caps.
6. Push the 4 cover caps downwards.
Note:To install the transport locks to
transport the appliance, perform
these steps again in the reverse or-
der.
4.5 Connecting the appliance
Connecting the water inlet hose
WARNING
Risk of electric shock!
The appliance contains live parts.
Touching live parts is dangerous.
▶ Do not immerse the electrical
AquaStop valve in water.
1. Connect the water inlet hose to a
tap (26.4mm=3/4").
2. Open the water tap carefully and
check that the connection points
are tight.
Installation and connection en
15
Water outlet connection types
This information is intended to help
you to connect this appliance to the
water outlet.
ATTENTION!
When draining, the water outlet hose
is subject to water pressure and may
come loose from the installed con-
nection point.
▶ Secure the water outlet hose
against unintentional loosening.
Note:Observe the draining heights.
The maximum draining height is
100cm.
Siphon Secure the con-
nection point with
a (24–40 mm)
hose clamp.
Sink Fix and secure
the water outlet
hose with an el-
bow.
Plastic pipe with
rubber sleeve or
gully
Fix and secure
the water outlet
hose with an el-
bow.
Connecting the appliance to the
electricity supply
Note:Your electrical domestic install-
ation for this appliance must comply
with the local legal provisions and
safety regulations, and should in-
clude a residual current circuit-
breaker.
1. Insert the mains plug of the appli-
ance's power cable in a socket
nearby.
The connection details of the appli-
ance can be found under Tech-
nical data →Page64.
2. Check the mains plug is inserted
properly.
4.6 Aligning the appliance
In order to reduce noise and vibra-
tion and to prevent the appliance
from moving, align the appliance cor-
rectly.
1. Use a WAF 17 wrench to loosen
the lock nuts in a clockwise direc-
tion.
en Installation and connection
16
2. To align the appliance, turn the ap-
pliance feet. Check that the appli-
ance is level using a spirit level.
All appliance feet must stand firmly
on the ground.
3. Use a WAF 17 wrench to tighten
the lock nuts against the housing
until they are hand-tight.
In doing so, hold the foot tight and
do not adjust its height.
Familiarising yourself with your appliance en
17
5 Familiarising yourself with your appliance
5.1 Appliance
You can find an overview of the parts of your appliance here.
1
2
4
6
3
5
8
7
7
On certain models, specific details such as the colour and shape may differ
from those pictured.
1
Maintenance flap for the drain
pump →Page44
2
Door
3
Detergent drawer →Page17
4
Control panel →Page18
5
Water outlet hose →Page15
6
Power cord →Page15
7
Transit bolts →Page13
8
Water inlet hose →Page14
5.2 Detergent drawer
Note:Observe the manufacturer's in-
structions on the use and dosage of
the detergent and care product and
the information in the programme de-
scriptions.
→"Programmes", Page27
en Familiarising yourself with your appliance
18
2 31
1
Manual dosing compartment
2
/ : Dispenser for fabric
softener or liquid detergent
3
: Dispenser for liquid deter-
gent
5.3 Control panel
You can use the control panel to configure all functions of your appliance and
to obtain information about the operating status.
3
1 1
2
1
Programmes →Page27
2
Programme selector
→Page32
3
Buttons and display
→Page21
5.4 Operating logic
Some areas of the display are but-
tons and respond to touch. You can
activate, deactivate or change set-
Familiarising yourself with your appliance en
19
tings by pressing the buttons. The ac-
tivated settings are highlighted
brightly on the display.
ATTENTION!
Pressing on the display with force
may cause damage.
▶ Do not apply heavy pressure on
the display.
▶ Do not press on the display using
pointed or sharp objects.
Displaying or hiding additional
buttons
Some buttons are hidden for a re-
duced display. If you display these
additional buttons on the display, you
can activate or deactivate the corres-
ponding settings.
1. To display the additional buttons,
briefly press Options.
a The display shows all additional
buttons.
2. To hide the additional buttons,
briefly press Options again.
Adjusting the display of additional
buttons
You can adjust the buttons that are
also displayed to suit your needs and
permanently display your frequently
used settings.
1. Press and hold Options for ap-
prox. 3seconds.
a The additional buttons flash on the
display.
2. Briefly press the individual buttons.
a The adjusted buttons light up per-
manently.
3. To apply the change, briefly press
Options.
a The adjusted buttons are perman-
ently shown on the display.
en first time
20
Changing a setting value
If you activate certain settings, the
display shows selection buttons and
you can change the setting value.
▶ Press the selection buttons
→Page24.
The display shows the setting
value.
first time
6 Before using for the
first time
first time
Prepare the appliance for use.
6.1 Starting an empty wash-
ing cycle
Your appliance was inspected thor-
oughly before leaving the factory. To
remove any residual water, run the
first wash cycle without any laundry.
1. Press .
The switch-on process takes a few
seconds.
2. Select the Cottons 90°C pro-
gramme or the drum cleaning pro-
gramme in the HomeConnect
app.
3. Close the door.
4. Pull out the detergent drawer.
5. Add washing powder that contains
a bleaching agent to the manual
dosing compartment.
To prevent foaming, use only half
of the amount of detergent recom-
mended by the detergent manufac-
turer for light soiling. Do not use
detergent suitable for woollens or
delicates.
6. Push in the detergent drawer.
7. Press to start the programme.
a The display shows the remaining
programme duration.
a After the programme has ended,
the display shows: End.
8. Start the first wash cycle or press
to put the appliance in standby
mode.
→"Basic operation", Page32
Display en
21
7 Display
The display shows the current settings, options or relevant information.
Note:Additional functions may be available as a result of software updates.
If a software update is available, you can find further information in the
HomeConnect app.
Example: Display
Display Designation More information
0:40
1
Programme dura-
tion/programme
time remaining
Expected programme duration or pro-
gramme time remaining in hours and
minutes.
10 h
1
Programme end
time
→"Buttons", Page25
10.0
1
Recommended
load
The maximum load capacity for the selec-
ted programme in kg.
- 1400 Spin speed Set spin speed in rpm.
→"Buttons", Page25
0: No final spin, only draining
: Rinse Hold, no draining
– 90 Temperature Set temperature in °C.
→"Buttons", Page25
(cold)
End End of pro-
gramme
Programme status
1
Example
en Display
22
Display Designation More information
Steaming Programme status
Blood Blood The stain type is activated.
Grass Grass The stain type is activated.
Red Wine Red Wine The stain type is activated.
Sweat Sweat The stain type is activated.
Butter/Oil Grease and oil The stain type is activated.
Tomatoes Tomato The stain type is activated.
Reminder to clean
the drum
Flashes: Drum is dirty. Run the Cottons
90°C programme for cleaning and caring
for the drum and the outer tub.
→"Cleaning the drum", Page42
Wi-Fi ¡ Lights up: The appliance is connected
to your home network.
¡ Flashes: The appliance is trying to con-
nect to your home network.
→"HomeConnect ", Page37
Dispenser for li-
quid detergent
¡ Lights up: The intelligent dosing system
for liquid detergent is activated.
¡ Flashes: The fill level of the dispenser is
below the minimum level.
→"Intelligent dosing system", Page35
(liquid detergent)
Dispenser for li-
quid detergent or
fabric softener.
¡ Lights up: The intelligent dosing system
for liquid detergent or fabric softener is
activated.
¡ Flashes: The fill level of the dispenser is
below the minimum level.
→"Intelligent dosing system", Page35
(liquid detergent)
(fabric softener)
50 ml
1
Basic dosage Basic dosage for detergent or fabric
softener.
→"Basic dosage", Page37
Foam detection
system
The appliance has detected too much
foam.
1
Example
Display en
23
Display Designation More information
Door ¡ Lights up: The door is locked.
– To add laundry, the door can be un-
locked.
→"Adding laundry", Page34
– To open the door, you can cancel the
programme.
→"Cancelling the programme",
Page34
¡ Flashes: The door is not closed.
Tap ¡ No water pressure.
¡ The water pressure is too low.
Detergent drawer The detergent drawer has not been
pushed in fully.
E:35 / -10
1
Error Error code, error display, signal.
1
Example
en Buttons
24
8 Buttons
Note:Additional functions may be
available as a result of software up-
dates.
If a software update is available, you
can find further information in the
HomeConnect app.
Some buttons are hidden for a re-
duced display. You can display these
additional buttons on the display.
→"Displaying or hiding additional but-
tons", Page19
The selection of programme settings
depends on the programme that is
set.
Button Selection More information
(Start/Reload) ¡ Start
¡ Cancel
¡ Pause
Start, cancel or pause the pro-
gramme.
If is displayed, you can pause the
programme.
If is displayed, you can start the
programme.
Multiple selection To change a setting, press the or
selection button until the display
shows the required setting.
SpeedPerfect ¡ Activate
¡ Deactivate
Activate or deactivate a shorter pro-
gramme duration.
Note:Energy consumption increases.
The washing result is not affected by
this.
AntiStain Multiple selection Select the type of stain.
The temperature, drum movement and
soaking time are all adjusted to suit
the type of stain.
i-DOS1 ¡ Activate
¡ Deactivate
¡ Basic dosage
Briefly press the button to activate or
deactivate the intelligent dosing sys-
tem for liquid detergent .
Press the button for approx. 3
seconds to set the basic dosage.
→"Intelligent dosing system",
Page35
Buttons en
25
Button Selection More information
i-DOS2 ¡ Activate
¡ Deactivate
¡ Dispenser con-
tents
¡ Basic dosage
Briefly press the button to activate or
deactivate the intelligent dosing sys-
tem for fabric softener or liquid de-
tergent .
Press the button for approx. 3
seconds to specify the contents of the
dispenser or set the basic dosage.
→"Intelligent dosing system",
Page35
Finishin Up to 24 hours Set the programme end time.
The programme duration is already in-
cluded in the set number of hours.
Once the programme has started, the
programme duration is displayed.
Note:Press or until the display
shows the required setting.
(Temperature)
- 90 Adjust the temperature.
Set temperature in °C.
(Spin Speed)
- 1400 Adjust the spin speed or activate
(Rinse Hold).
Set spin speed in rpm.
If is selected, the water is not
drained at the end of the washing
cycle and the spin cycle is deactiv-
ated. The laundry remains in the rins-
ing water.
(mains switch) ¡ Switch on
¡ Standby mode
Switch on the appliance or put it in
standby mode.
Remote Start ¡ Activate
¡ Deactivate
¡ Open the
HomeConnect
menu
→"Remote start", Page39
3sec. (Child
lock 3 sec.)
¡ Activate
¡ Deactivate
→"Childproof lock", Page35
(Basic Settings)
Multiple selection
→"Basic settings", Page41
en Buttons
26
Button Selection More information
Options ¡ Displaying or
hiding addi-
tional buttons
¡ Adjusting the
display of addi-
tional buttons
¡ If you briefly press the button, you
can display or hide additional but-
tons.
→"Displaying or hiding additional
buttons", Page19
¡ If you press and hold the button for
approx. 3seconds, you can adjust
the display for the additional but-
tons.
→"Adjusting the display of addi-
tional buttons", Page19
Mini Load ¡ Activate
¡ Deactivate
Wash small loads of delicate or hard-
wearing fabrics.
The programme running time is
shortened, and the water and energy
consumption adjusted to the load.
Note:If you activate the setting, the
programme's maximum load capacity
is reduced to 0.5 kg.
Prewash ¡ Activate
¡ Deactivate
Activate or deactivate prewash, e.g.
for washing heavily soiled laundry.
Note:If the intelligent dosing system
is activated, the detergent will be dis-
pensed automatically for the prewash
and the main wash.
If the intelligent dosing system is de-
activated, place the detergent for the
prewash directly in the drum.
Power Rinse ¡ Activate
¡ Deactivate
Activate or deactivate three additional
rinse cycles.
Recommended for particularly sensit-
ive skin or in regions with very soft
water.
Favourite ¡ Saving
¡ Setting
Press the button for approx. 3
seconds to save your customised pro-
gram settings.
→"Saving the programme settings",
Page33
If you briefly press the button, you can
set customised program settings for
your program.
Programmes en
27
9 Programmes
Notes
¡ The laundry's care labels provide you with additional information on pro-
gramme selection.
¡ Additional functions may be available as a result of software updates.
If a software update is available, you can find further information in the
HomeConnect app.
Programme Description Max.
load
(kg)
Cottons Wash hard-wearing items made from cotton, linen
or blended fabrics.
Also suitable as a short programme for normally
soiled laundry when you activate SpeedPerfect.
Programme setting:
¡ Max. 90 °C
¡ Max. 1400rpm
10.0
5,0
1
Eco 40-60 Wash items made from cotton, linen or blended
fabrics.
Note:Fabrics which can be washed from 40°C
up to 60°C as per the care symbol can be
washed together.
The washing performance corresponds to the best
possible washing performance class according to
the legal requirements.
For this programme, the washing temperature is
automatically adjusted depending on the load size,
in order to achieve the best possible energy effi-
ciency with the best possible washing result. You
cannot change the washing temperature.
Programme setting:
Note:The temperature cannot be adjusted in this
programme and is set automatically.
¡ Max. - °C
¡ Max. 1400rpm
10.0
Easy Care Wash items made from synthetic or blended fab-
rics.
Programme setting:
¡ Max. 60 °C
¡ Max. 1400 rpm
4,0
1
SpeedPerfect activated
2
Washing not possible
en Programmes
28
Programme Description Max.
load
(kg)
Mixed Load Wash items made from cotton, linen, or synthetic or
blended fabrics.
Suitable for lightly soiled laundry.
Programme setting:
¡ Max. 60 °C
¡ Max. 1400rpm
4,0
Delicates/Silk Wash delicate, washable items made from silk, vis-
cose and synthetic fabrics.
Use a detergent that is suitable for delicates or silk.
Note:Wash especially delicate items or items with
hooks, eyelets or clips in a mesh laundry bag.
Programme setting:
¡ Max. 40 °C
¡ Max. 800rpm
2,0
Wool Hand- or machine-washable items that are made
from wool or contain wool.
To prevent the laundry from shrinking, the drum
moves the items very gently with long pauses.
Use a detergent that is suitable for wool.
Programme setting:
¡ Max. 40 °C
¡ Max. 800rpm
2,0
Rinse Rinse and then spin the laundry, and drain the wa-
ter.
Programme setting: Max. 1400 rpm
–
Spin/Drain Spin and drain the water.
If you only want to drain the water, activate 0. The
laundry is not spun.
Programme setting: Max. 1400 rpm
–
App Select additional programmes directly via the
HomeConnect app.
A description of the programmes can be found in
the HomeConnect app.
Note:Your appliance must be connected to your
home network and registered in your HomeCon-
nect app.
→"HomeConnect ", Page37
–
1
SpeedPerfect activated
2
Washing not possible
Programmes en
29
Programme Description Max.
load
(kg)
Hygiene Plus Wash hard-wearing items made from cotton, linen
or blended fabrics.
Suitable for allergy sufferers and for strict hygiene
requirements.
Note:Once the set temperature has been reached,
it remains constant throughout the entire washing
process.
Programme setting:
¡ Max. 60 °C
¡ Max. 1400rpm
6,5
Sportswear Wash sports and leisure items made from synthetic
fibres, microfibre or fleece.
Use a detergent that is suitable for sports items.
Do not use fabric softener.
Tip:Use the Easy Care programme to wash heavily
soiled laundry.
Programme setting:
¡ Max. 40 °C
¡ Max. 800rpm
2,0
Iron Assist Suitable for shirts, T-shirts and similar fabrics made
from cotton, linen or blended fabrics.
Programme for warming and steaming dry items
using steam in order to hang them up once the
programme has ended or to make them easier to
iron.
The programme's maximum load is five shirts or
five t-shirts.
Activate SpeedPerfect if you only want to steam
one item of laundry.
Notes
¡ Immediately after the programme ends, hang up
the warm, steamed items or iron them.
¡ The laundry is not washed or cleaned. Do not
use any detergent or cleaning products.
¡ The steam is hot and may cause damage to cer-
tain fabrics or fabric types.
The programme is therefore not suitable for out-
door clothing or items made from silk or wool,
such as jumpers.
-
2
1
SpeedPerfect activated
2
Washing not possible
en Programmes
30
Programme Description Max.
load
(kg)
Auto Wash hard-wearing items made from cotton, or syn-
thetic or blended fabrics.
The degree of soiling and the type of fabric are
automatically detected. The washing process is ad-
apted.
Note:The temperature and spin speed cannot be
adjusted in this programme and are set automatic-
ally.
The maximum temperature is 40 °C.
The maximum spin speed is 1400 rpm.
6,0
Super Quick
15'/30'
Wash items made from cotton, or synthetic or blen-
ded fabrics.
Short programme for small items of lightly soiled
laundry.
The programme duration is approx. 30 minutes.
If you wish to reduce the programme duration to 15
minutes, activate SpeedPerfect. The maximum load
is reduced to 2,0kg.
Programme setting:
¡ Max. 40 °C
¡ Max. 1200rpm
4,0
1
SpeedPerfect activated
2
Washing not possible
Accessories en
31
10 Accessories
Use original accessories. These have
been made especially for your appli-
ance.
Note:Some accessories are avail-
able in other colours. Contact
→"Customer Service", Page61.
Use Order number
Water inlet hose exten-
sion
Extend the water inlet
hose for cold water or
AquaStop (approx. 2.50
m).
WMZ2381
Fixing brackets Improves the stability of
the appliance.
WMZ2200
Platform Install the appliance at a
raised height so that it
can be easily loaded and
unloaded.
WMZPW20W
11 Laundry
11.1 Preparing the laundry
ATTENTION!
Objects remaining in the laundry may
damage the laundry and the drum.
▶ Remove all items from any pock-
ets in your laundry before using
the appliance.
Note
The appliance and fabrics are
protected when you prepare your
laundry.
¡ Brush off sand and soil
¡ Sort the laundry according to col-
our and textiles and observe the
care labels
¡ Close all zips, Velcro fasteners,
hooks and eyes
¡ Tie cloth belts, cloth straps and
cords together
¡ Remove curtain fittings and lead
strips
¡ Wash small or particularly delicate
items in a mesh washing bag
¡ Wash large and small items of
laundry together
¡ Wash laundry with fresh stains im-
mediately
¡ Pretreat laundry with dried stains
and wash several times
¡ Load the laundry unfolded into the
drum
12 Detergents and care
products
The manufacturer's instructions for
use and dosage can be found on the
packaging.
Notes
¡ When using liquid detergents, only
use liquid detergents that are self-
flowing
en operation
32
¡ Do not mix different liquid deter-
gents
¡ Do not mix detergent and fabric
softener
¡ Do not use products that have ex-
pired or are highly congealed
¡ do not use products containing
solvents, caustic agents or volatile
substances
¡ Use dyes sparingly as salt may
damage stainless steel
¡ Do not use color-bleaching agents
in the appliance
¡ Do not pour vinegar into the dis-
pensers →Page36 of the intelli-
gent dosing system
operation
13 Basic operation
operation
13.1 Switching on the appli-
ance
Note:If you switch the appliance on
the first time after you have connec-
ted it to the electrical system, the
switch-on process takes up to one
minute.
Requirement:The appliance has
been correctly installed and connec-
ted.
→"Installation and connection",
Page12
▶ Press .
The switch-on process takes a few
seconds.
a An audible function test is carried
out.
Note:The lighting for the drum goes
out automatically.
13.2 Setting a programme
1. Press the required programme.
→"Programmes", Page27
a The display shows the programme
settings.
2. If required, adjust the programme
settings.
→"Adjusting the programme set-
tings", Page33
Setting additional programmes
Requirement:HomeConnect is set
up.
→"Setting up HomeConnect",
Page38
1. Set the App programme.
If Remote Start flashes,
2. Press Remote Start.
The HomeConnect app displays
the programmes that can be selec-
ted.
3. Set a programme in the
HomeConnect app.
4. If required, adjust the programme
settings.
→"Adjusting the programme set-
tings", Page33
5. Start the programme.
→"Starting the programme",
Page33
operation en
33
13.3 Adjusting the pro-
gramme settings
Requirement:A programme has
been set.
→"Setting a programme", Page32
▶ Adjust the programme settings.
→"Buttons", Page24
Observe the information about op-
erating logic →Page18.
Notes
¡ The programme settings are not
saved permanently for the pro-
gramme.
¡ The setting is saved if you activate
or deactivate the intelligent dosing
system.
13.4 Saving the programme
settings
You can save your individual pro-
gramme settings as favourites.
Requirements
¡ A programme is set.
→"Setting a programme", Page32
¡ The programme settings have
been adjusted.
→"Adjusting the programme set-
tings", Page33
▶ Press and hold Favourite for ap-
prox. 3 seconds.
Press Favourite to call up the
saved programme.
Note:To overwrite the saved pro-
gramme, repeat the steps above.
13.5 Loading laundry
Note:To prevent creasing, note the
maximum load for the programmes.
→"Programmes", Page27
Requirements
¡ The laundry is prepared and sor-
ted.
→"Laundry", Page31
¡ The drum is empty.
1. Open the door.
2. Place the laundry in the drum.
3. Close the door.
Ensure that there is no laundry
trapped in the door.
13.6 Adding detergent and
care product
For programmes in which intelligent
dosing is not possible or desirable,
you can add detergent manually.
Tip:In addition to intelligent dosing,
you can also add additional care
product for laundry, e.g. stain re-
mover, starch or bleach, to the
manual dosing compartment. Do not
add any additional detergent to the
manual dosing compartment to avoid
overdosage and/or foaming.
Note:Observe the information about
detergents and care products
→Page31.
1. Pull out the detergent drawer.
2. Pour in detergent.
→"Detergent drawer", Page17
3. If required, add the care product.
4. Push in the detergent drawer.
13.7 Starting the programme
Requirement:A programme is set.
→"Setting a programme", Page32
▶ Press .
a The drum rotates and load detec-
tion takes place. This can take up
to 2 minutes, after which water
enters the drum.
en operation
34
a The display shows the programme
duration or the programme end
time.
a After the programme has ended,
the display shows: End.
13.8 Soaking laundry
Note:No additional detergent is re-
quired. The washing solution is then
used for washing.
1. Start the programme.
2. To pause the programme, after ap-
prox. 10 minutes, press .
3. To resume the programme, after
the desired soaking time, press
.
13.9 Adding laundry
After the programme starts, you can
remove or add laundry depending on
the programme status.
1. Press .
The appliance pauses.
Note:If you want to add laundry,
follow the instructions on the dis-
play.
→"Display", Page23
2. Open the door.
3. Add or remove laundry.
4. Close the door.
5. Press .
13.10 Cancelling the pro-
gramme
1. Press .
2. Open the door.
The appliance door remains
locked for safety reasons if the
temperature and water levels are
high.
– If the temperature is high, start
the Rinse programme.
– If the water level is high, start
the Spin programme or select a
suitable programme for draining.
→"Programmes", Page27
3. Remove the laundry.
→"Unloading the laundry",
Page34
13.11 Resuming the pro-
gramme when the pro-
gramme status is Rinse
Hold
Requirements
¡ Rinse Stop is activated.
→"Buttons", Page25
¡ The last rinse cycle of the set pro-
gramme has ended and the laun-
dry is in the rinsing water.
1. Set the Spin programme or a pro-
gramme for draining the water.
→"Programmes", Page27
2. Press .
13.12 Unloading the laundry
1. Open the door.
2. Remove the laundry from the
drum.
13.13 Put the appliance into
standby mode
1. Press .
Childproof lock en
35
2. Wipe the rubber gasket dry and re-
move any foreign objects.
3. Leave the appliance door and de-
tergent drawer open so that resid-
ual water can evaporate.
14 Childproof lock
Secure your appliance against being
operated unintentionally using the
controls.
14.1 Activating the childproof
lock
▶ Press and hold 3sec. for ap-
prox. 3 seconds.
a The control elements are locked.
a The childproof lock also remains
activated when the appliance is in
standby mode and in the event of
a power cut.
14.2 Deactivating the child-
proof lock
Requirement:To deactivate the
childproof lock, the appliance must
be switched on.
▶ Press and hold 3sec. for ap-
prox. 3 seconds.
So that the programme currently
running is not cancelled, the pro-
gramme selector must be set to
the initial programme.
15 Intelligent dosing sys-
tem
The optimum quantities of liquid de-
tergent and fabric softener are dis-
pensed automatically depending on
the programme and settings.
15.1 Starting the programme
with intelligent dosing
system
If you do not want to dose liquid de-
tergent and fabric softener manually,
use the intelligent dosing system.
This function is available depending
on the selected programme and is
activated automatically.
Note
If you are using the intelligent dosing
system, do not add additional deter-
gent or fabric softener into the com-
partment for manual dosing.
→"Adding detergent and care
product", Page33
If you want to dose manually for a set
programme, observe the following
information:
¡ Deactivate the intelligent dosing
system before starting the pro-
gramme. The settings also remain
saved when the appliance is in
standby mode.
→"Buttons", Page24
→"Buttons", Page25
¡ Pour detergent or fabric softener
into the compartment for manual
dosing.
→"Adding detergent and care
product", Page33
en Intelligent dosing system
36
¡ Activate the intelligent dosing sys-
tem once the programme has
ended.
→"Buttons", Page24
→"Buttons", Page25
Requirements
¡ The laundry is prepared.
→"Preparing the laundry", Page31
¡ The laundry is sorted.
¡ The laundry is placed in the appli-
ance.
→"Loading laundry", Page33
¡ The programme is set.
→"Setting a programme", Page32
¡ The intelligent dosing system is ac-
tivated.
→"Buttons", Page24
→"Display", Page22
→"Display", Page22
1. Fill the dispensers.
→"Filling the dispensers",
Page36
To replace the contents of the dis-
penser with another product, clean
the detergent drawer.
→"Cleaning the detergent drawer",
Page43
2. If required, adjust the contents of
the dispenser →Page37.
3. If required, adjust the basic
dosage →Page37.
4. If required, adjust the programme
settings.
→"Adjusting the programme set-
tings", Page33
5. Start the programme.
→"Starting the programme",
Page33
6. Remove the laundry.
→"Unloading the laundry",
Page34
15.2 Filling the dispensers
If you want to use the intelligent dos-
ing system or if the appliance dis-
plays a notification during operation
of the appliance, fill the dispensers.
Note:Fill the dispensers only with
suitable detergent and care products
→Page31.
If you want to add more liquid deter-
gent or fabric softener in the dis-
penser, use the same product.
If you want to replace the liquid de-
tergent or fabric softener in the dis-
penser with another product, clean
the detergent drawer beforehand.
→"Cleaning the detergent drawer",
Page43
If you want to use both dispensers
for liquid detergent, adjust the con-
tents of the dispensers →Page37.
Requirement:The display shows a
notification to fill the dispenser.
→"Display", Page22
→"Display", Page22
1. Pull out the detergent drawer.
2. Open the dispenser cover.
HomeConnect en
37
3. Pour liquid detergent and fabric
softener into the relevant dis-
pensers.
→"Detergent drawer", Page17
Do not exceed the marking for the
maximum fill level when filling.
4. Close the dispenser cover.
Note:To prevent the liquid deter-
gent or fabric softener from drying
out, close the dispenser cover im-
mediately after filling.
5. If required, pour washing aid into
the compartment for manual dos-
ing.
→"Adding detergent and care
product", Page33
6. Push in the detergent drawer.
7. Adjust the basic dosage
→Page37.
15.3 Dispenser contents
Notes
¡ If you change the contents of the
dispenser, the basic dosage for
this dispenser is reset.
¡ If you use both dispensers for li-
quid detergent, you must select a
dispenser which is to be used dur-
ing washing.
Adjusting the dispenser contents
1. Press and hold i-DOS2 for approx.
3 seconds.
2. To set , press i-DOS2.
a The display shows .
3. To set , press i-DOS2 again.
4. To end the setting process, wait
briefly.
15.4 Basic dosage
The basic dosage depends on the
manufacturer's instructions for the de-
tergent, the water hardness and the
degree of soiling of the laundry.
Always set a basic dosage that cor-
responds to the dosage for a stand-
ard load of 4.5 kg.
Adjusting the basic dosage
1. Press and hold i-DOS1 for approx.
3 seconds.
a The display shows the basic
dosage set for .
2. To adjust the setting, press /
.
3. To end the setting process, wait
briefly.
Note:To adjust the basic dosage for
, repeat the steps with i-DOS2.
HomeConnect
16 HomeConnect
HomeConnect
This appliance is network-capable.
Connecting your appliance to a mo-
bile device lets you control its func-
tions via the HomeConnect app, ad-
just its basic settings and monitor its
operating status.
The HomeConnect services are not
available in every country. The avail-
ability of the HomeConnect function
depends on the availability of
HomeConnect services in your coun-
try. You can find information about
this at: www.home-connect.com.
en HomeConnect
38
The HomeConnect app guides you
through the entire login process. Fol-
low the instructions in the HomeCon-
nect app to configure the settings.
Tips
¡ Please consult the documents sup-
plied by HomeConnect.
¡ Please also follow the instructions
in the HomeConnect app.
Notes
¡ Please note the safety precautions
in this instruction manual and
make sure that they are also ob-
served when operating the appli-
ance via the HomeConnect app.
→"Safety", Page4
¡ Operating the appliance on the ap-
pliance itself always takes priority.
During this time it is not possible
to operate the appliance using the
HomeConnect app.
16.1 Setting up the
HomeConnect app
1. Install the HomeConnect app on
your mobile device.
1
2. Start the HomeConnect app and
set up access for HomeConnect.
The HomeConnect app guides
you through the entire login pro-
cess.
16.2 Setting up HomeCon-
nect
Requirements
¡ The HomeConnectapp has been
installed on your mobile device.
¡ Wi-Fi has been activated on the
router.
¡ The appliance is receiving signals
from the WLAN home network (Wi-
Fi) at its installation location.
1. Press and hold Remote Start for
approx. 3seconds.
2. Follow the instructions in the
HomeConnect app.
16.3 HomeConnect menu
The HomeConnect menu contains
all of the HomeConnect settings.
Calling up the HomeConnect
menu
▶ Press and hold Remote Start for
at least 3seconds.
a The display shows the first setting
of the HomeConnect menu.
Navigating in the HomeConnect
menu
▶ Briefly press Remote Start until
the display shows the required set-
ting.
Exiting the HomeConnect menu
▶ Press and hold Remote Start for
at least 3seconds.
1
Apple App Store und the Apple App Store logo are trademarks of Apple Inc.
Google Play and the Google Play logo are trademarks of Google LLC.
HomeConnect en
39
16.4 Activating Wi-Fi on the
appliance
Requirements
¡ The HomeConnect menu is called
up.
→"Calling up the HomeConnect
menu", Page38
¡ The display shows oFF.
▶ Press to change the setting.
a The display shows on if the Wi-Fi
is activated.
Note:If the Wi-Fi is activated, the dis-
play alternately shows on and the
signal strength of the Wi-Fi connec-
tion.
16.5 Deactivating Wi-Fi on the
appliance
Requirements
¡ The HomeConnect menu is called
up.
→"Calling up the HomeConnect
menu", Page38
¡ The display shows on.
▶ Press to change the setting.
a The display shows oFF if the Wi-Fi
is deactivated.
16.6 Resetting the appliance
network settings
Requirements
¡ The HomeConnect menu is called
up.
→"Calling up the HomeConnect
menu", Page38
¡ The display shows rEs.
▶ Press and hold for at least
3seconds.
a The network settings are reset.
16.7 Remote start
Enable the appliance for remote start
via the HomeConnect app.
Note
Remote start is deactivated for safety
reasons in the following
circumstances:
¡ The appliance door is opened.
¡ Remote Start is pressed.
¡ Following a power cut.
Activating remote start
Requirements
¡ The appliance is connected to your
home WiFi network.
¡ The appliance is connected to the
HomeConnect app.
¡ A programme is selected.
¡ The appliance door is closed.
¡ The detergent drawer has been
pushed in.
▶ Press Remote Start.
a Remote Start lights up and the
appliance is enabled for remote
start via the HomeConnect app.
Deactivating remote start
▶ Press Remote Start.
a Remote Start goes out.
16.8 Remote diagnostics
Customer Service can use Remote
Diagnostics to access your appliance
if you contact them, have your appli-
ance connected to the HomeCon-
nect server and if Remote Dia-
gnostics is available in the country in
which you are using the appliance.
Tip:For further information and de-
tails about the availability of Remote
Diagnostics in your country, please
visit the service/support section of
your local website: www.home-con-
nect.com.
en HomeConnect
40
16.9 Data protection
Please see the information on data
protection.
The first time your appliance is
registered on a home network
connected to the Internet, your
appliance will transmit the following
types of data to the HomeConnect
server (initial registration):
¡ Unique appliance identification
(consisting of appliance codes as
well as the MAC address of the
Wi-Fi communication module in-
stalled).
¡ Security certificate of the Wi-Fi
communication module (to ensure
a secure data connection).
¡ The current software and hardware
version of your appliance.
¡ Status of any previous reset to
factory settings.
This initial registration prepares the
HomeConnect functions for use and
is only required when you want to
use the HomeConnect functions for
the first time.
Note:Please note that the
HomeConnect functions can only be
utilised with the HomeConnect app.
Information on data protection can be
retrieved in the HomeConnect app.
Basic settings en
41
17 Basic settings
You can configure the basic settings for your appliance to meet your needs.
17.1 Overview of the basic settings
Note:Additional functions may be available as a result of software updates.
If a software update is available, you can find further information in the
HomeConnect app.
1
2
3
5
6
7
Posi-
tion
Basic setting Selection Description
1
End signal 0 (off)
1 (quiet)
2 (medium)
3 (loud)
4 (very loud)
Set the volume of the signal at the
end of the programme.
2
Button signal 0 (off)
1 (quiet)
2 (medium)
3 (loud)
4 (very loud)
Set the volume of the audible signal
emitted when the buttons are pressed.
3
Display bright-
ness
1 (low)
2 (medium)
3 (high)
4 (very high)
Set the display brightness.
5
Drum cleaning
reminder
On
OFF
Activate or deactivate the reminder to
clean the drum.
6
Programme
counter
Display the number of finished pro-
grammes.
7
Factory set-
tings
rES Restore the appliance to the factory
settings.
en Programme counter
42
17.2 Changing the basic set-
tings
Requirement:The display shows all
additional buttons.
→"Displaying or hiding additional but-
tons", Page19
1. To call up the basic settings, press
.
2. Select the required basic setting.
→"Overview of the basic settings",
Page41
3. To change the value, press or
.
4. To reset the appliance to the fact-
ory settings, press and hold for
approx.3seconds.
5. Press to save the settings.
18 Programme counter
The program counter displays the
number of finished programmes.
18.1 Calling up the pro-
gramme counter
1. Press .
2. Set the programme to position6.
19 Cleaning and servi-
cing
To keep your appliance working effi-
ciently for a long time, it is important
to clean and maintain it carefully.
19.1 Cleaning the drum
CAUTION
Risk of injury!
Permanently washing at low temper-
atures and a lack of ventilation for
the appliance may damage the drum
and cause injury.
▶ Regularly run a programme for
cleaning the drum or wash at tem-
peratures of at least 60°C.
▶ Leave the appliance to dry after
every operation with the door
open, and leave the detergent
drawer to dry.
▶ Select the Cottons 90°C pro-
gramme or the drum cleaning pro-
gramme in the HomeConnect
app.
Run the programme without laun-
dry and with a cleaning agent for
caring for the inside of the appli-
ance or with washing powder that
contains bleach.
Cleaning and servicing en
43
19.2 Cleaning the detergent
drawer
If you want to replace the liquid de-
tergent or fabric softener in the dis-
penser with another product or if the
detergent drawer is dirty, clean the
detergent dispenser.
ATTENTION!
The pump unit contains electrical
components. Electrical components
may be damaged if they come into
contact with liquids.
▶ Do not clean the pump unit in the
dishwasher and do not immerse it
in water.
▶ Protect the electrical connection
on the rear against water, deter-
gent and fabric softener residue.
1. Put the appliance into standby
mode.
→"Put the appliance into standby
mode", Page34
2. Pull out the detergent drawer.
3. Press down on the insert and re-
move the detergent drawer.
4. Remove the pump unit.
5. Unclip the detergent drawer cover
and remove it.
6. Empty the detergent drawer.
en Cleaning and servicing
44
7. Clean the pump unit with a damp
cloth.
8. Clean the detergent drawer and
the cover with a soft, damp cloth
or hand shower.
9. Dry the detergent drawer, cover
and pump unit and reinsert them.
10.Clean the housing of the detergent
drawer in the appliance.
11.Push in the detergent drawer.
19.3 Cleaning the drain pump
Clean the drain pump regularly, at
least once a year, as well as in the
event of faults, e.g. blockages or rat-
tling noises.
Emptying the drain pump
1. Turn off the tap.
2. Put the appliance into standby
mode.
→"Put the appliance into standby
mode", Page34
3. Disconnect the appliance's mains
plug from the power supply.
Cleaning and servicing en
45
4. Open and remove the service flap.
1
2
5. Slide a sufficiently large container
under the opening.
6. Take the drain hose out of the
holder.
7.
CAUTION-Risk of scalding!
When you wash at high temperat-
ures, the detergent solution gets
hot.
▶ Do not touch the hot detergent
solution.
To allow the detergent solution to
flow out into the container, remove
the sealing cap.
8. Firmly press on the sealing cap.
9. Insert the drain hose into the
holder.
en Cleaning and servicing
46
Cleaning the drain pump
Requirement:The drain pump is
empty. →Page44
1. Since water may remain in the
drain pump, unscrew the pump
cap carefully.
‒ The filter insert in the pump
housing may become stuck due
to coarse particles of dirt.
Loosen the dirt and remove the
filter insert.
2. Clean the interior, the thread on
the pump cap and the pump hous-
ing.
The pump cap is comprised of two
parts which can be taken apart for
cleaning.
3. Ensure that both impellers can
turn.
4. Insert the pump cap.
‒ Ensure that the parts of the
pump cap are correctly as-
sembled.
5. Screw the pump cap as far as it
will go.
The handle on the pump cap must
be in a vertical position.
Cleaning and servicing en
47
6. Insert and close the service flap.
19.4 Cleaning the intake
opening in the rubber
gasket
Regularly check the intake opening
in the rubber gasket for any block-
ages and clean the intake opening.
1. Open the appliance door.
2. Remove any blockages from the
intake opening.
Note:Do not use any sharp or poin-
ted objects.
en Troubleshooting
48
20 Troubleshooting
You can rectify minor faults on your appliance yourself. Read the troubleshoot-
ing information before contacting after-sales service. This will avoid unneces-
sary costs.
WARNING
Risk of electric shock!
Incorrect repairs are dangerous.
▶ Repairs to the appliance should only be carried out by trained specialist
staff.
▶ Only use genuine spare parts when repairing the appliance.
▶ If the power cord of this appliance is damaged, it must be replaced by the
manufacturer, the manufacturer's Customer Service or a similarly qualified
person in order to prevent any risk.
Fault Cause and troubleshooting
The display goes out
and flashes.
Energy-saving mode is active
▶ Press (Start/Reload).
a The symbol lights up again.
"E:30 / -80" Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶ Ensure that the drain pipe and water drain hose are
not kinked or trapped.
The water outlet hose is connected too high.
▶ Install the water outlet hose at a maximum height of
1 metre.
Unapproved extension installed on the water drain
hose.
▶ Remove any unapproved extensions from the water
hose.
→"Connecting the appliance", Page14
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page44
Pump cover is not correctly assembled.
▶ Correctly assemble the pump cover.
The pump cap is not fully screwed in.
▶ Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
Detergent dosage is too high.
Troubleshooting en
49
Fault Cause and troubleshooting
"E:30 / -80" ▶ Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
▶ If intelligent dosing is activated, reduce the basic
dosage →Page37.
▶ If you dose manually, reduce the amount of deter-
gent for the next washing cycle with the same load.
"E:38 / -25 / -26" Drain pump is blocked.
▶
→"Cleaning the drum", Page42
if the fault is displayed again,
▶
→"Cleaning the drain pump", Page44
Inlet opening of the rubber gasket is blocked.
▶
→"Cleaning the intake opening in the rubber gas-
ket", Page47
"E:10 / -00 / -10 /
-20"
The pump for the intelligent dosing system is blocked.
1. Switch off the appliance.
2. Clean the pump unit.
→"Cleaning the detergent drawer", Page43
3. Switch the appliance on.
4. If the display appears again after you clean the
pump unit, call customer service.
→"Customer Service", Page61
Note:You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
→"Buttons", Page24
"H:32" The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
"E:30 / -10" and/or The water pressure is low.
No remedial action possible.
The filter in the water inflow is blocked.
▶ Clean the water inflow filter.
The tap is turned off.
▶ Turn on the tap.
en Troubleshooting
50
Fault Cause and troubleshooting
"E:30 / -10" and/or The water inlet hose is kinked or jammed.
▶ Ensure that the water inlet hose is not kinked or
jammed.
Water level measurement system is defective.
Note:With the error message, the appliance starts a
draining process.
1. First wait approx. 5 minutes until the drain process
ends.
2. To reset the error message, switch the appliance
off.
3. Switch the appliance back on.
4. If the error message is displayed again, call cus-
tomer service.
→"Customer Service", Page61
"E:35 / -10" There is water in the base trough.
▶ Turn off the water tap.
▶ Call the after-sales service.
→"Customer Service", Page61
The appliance is leaking.
▶ Turn off the water tap.
▶ Call the after-sales service.
→"Customer Service", Page61
The detergent drawer has not been pushed in fully.
▶ Push in the detergent drawer until the symbol goes
out.
The pump unit is not inserted.
1. Insert the pump unit into the detergent drawer.
→"Cleaning the detergent drawer", Page43
2. Push in the detergent drawer until the symbol goes
out.
Detergent dosage is too high.
▶ Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
▶ If intelligent dosing is activated, reduce the basic
dosage →Page37.
▶ If you dose manually, reduce the amount of deter-
gent for the next washing cycle with the same load.
Troubleshooting en
51
Fault Cause and troubleshooting
"E:30/-20" Detergent dosage is too high.
▶ If you dose manually, reduce the amount of deter-
gent for the next washing cycle with the same load.
Additional water is added.
▶ Do not add any extra water to the appliance while it
is operating.
Solenoid valve defective.
▶ Call the after-sales service.
→"Customer Service", Page61
All other error codes. Malfunction
1. Switch the appliance off and then on again.
2. If the message appears again, disconnect the appli-
ance from the power supply for at least 30 seconds
by pulling out the plug or by switching off the relev-
ant circuit breaker in the fuse box.
a If the fault was a one-off, the message disappears.
3. If the message appears again, call the after-sales
service. Please specify the exact error message
when calling.
→"Customer Service", Page61
The appliance is not
working.
The mains plug of the power cord is not plugged in.
▶ Connect the appliance to the power supply.
The circuit breaker in the fuse box has tripped.
▶ Check the circuit breaker in the fuse box.
There has been a power cut.
▶ Check whether the lighting in your kitchen or other
appliances are working.
The programme does
not start.
You have not pressed .
▶ Press .
Door is not closed.
▶ Close the door.
Childproof lock is activated.
▶ Deactivate childproof lock.
→"Deactivating the childproof lock", Page35
Finishin is activated.
▶ Check whether Finishin is activated.
→"Buttons", Page25
Laundry is caught in the door.
▶ Remove any trapped laundry.
The detergent drawer has not been pushed in fully.
en Troubleshooting
52
Fault Cause and troubleshooting
The programme does
not start.
▶ Push in the detergent drawer until the symbol goes
out.
The pump for the intelligent dosing system is blocked.
1. Switch off the appliance.
2. Clean the pump unit.
→"Cleaning the detergent drawer", Page43
3. Switch the appliance on.
4. If the display appears again after you clean the
pump unit, call customer service.
→"Customer Service", Page61
Note:You can deactivate and manually dose the intel-
ligent dosing system until the fault is rectified.
→"Buttons", Page24
The door cannot
beopened.
is activated.
▶ Continue the programme by selecting Spin or
Drain and pressing .
→"Resuming the programme when the programme
status is Rinse Hold", Page34
The temperature is too high.
▶ Wait until the temperature has dropped.
▶ Cancel the programme.
→"Cancelling the programme", Page34
Water level is too high.
▶ Select a suitable programme for draining.
→"Programmes", Page27
Power failure.
▶ Open the door using the emergency release.
→"Emergency release", Page60
The water is not drain-
ing.
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶ Ensure that the drain pipe and water drain hose are
not kinked or trapped.
Drain pump is blocked.
▶
→"Cleaning the drain pump", Page44
is activated.
▶ Continue the programme by selecting Spin or
Drain and pressing .
→"Resuming the programme when the programme
status is Rinse Hold", Page34
Troubleshooting en
53
Fault Cause and troubleshooting
The water is not drain-
ing.
The water outlet hose is connected too high.
▶ Install the water outlet hose at a maximum height of
1 metre.
Pump cover is not correctly assembled.
▶ Correctly assemble the pump cover.
Detergent dosage is too high.
▶ Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
▶ If intelligent dosing is activated, reduce the basic
dosage →Page37.
▶ If you dose manually, reduce the amount of deter-
gent for the next washing cycle with the same load.
Unapproved extension installed on the water drain
hose.
▶ Remove any unapproved extensions from the water
hose.
→"Connecting the appliance", Page14
The pump cap is not fully screwed in.
▶ Ensure that the pump cap is screwed in all the way
into the appliance. The handle on the pump cap
must be in a vertical position.
Water is not flowing
in. Detergent is not
being dispensed.
You have not pressed .
▶ Press .
The filter in the water inflow is blocked.
▶ Clean the water inflow filter.
The tap is turned off.
▶ Turn on the tap.
The water inlet hose is kinked or jammed.
▶ Ensure that the water inlet hose is not kinked or
jammed.
The spin cycle runs
several times.
The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.
▶ Not a fault – no action required.
Note:When loading, where possible, place large and
small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
en Troubleshooting
54
Fault Cause and troubleshooting
The programme dura-
tion changes during
the wash cycle.
The programme operation is optimised electronically.
This may change the programme duration.
▶ Not a fault – no action required.
The unbalanced load detection system eliminates an
imbalance by repeatedly redistributing the laundry.
▶ Not a fault – no action required.
Note:When loading, where possible, place large and
small items of laundry together in the drum. Different
sized items of laundry distribute themselves better
during the spin cycle.
Foam detection system switches on a rinse cycle if
foam build-up is too high.
▶ Not a fault – no action required.
No water is visible in
the drum.
Water is below the visible area.
▶ Not a fault – no action required.
▶ Do not add any extra water to the appliance while it
is operating.
Drum jerks after the
programme starts.
This is caused by an internal motor test.
▶ Not a fault – no action required.
Vibrations and move-
ment of the appliance
whilst spinning.
Appliance is not correctly aligned.
▶
→"Aligning the appliance", Page15
The appliance feet are not fixed.
▶ Secure the appliance feet.
→"Aligning the appliance", Page15
Transit bolts have not been removed.
▶
→"Removing the transit bolts", Page13.
Drum rotates, water
does not flow in.
Load detection is active.
▶ Not a fault – no action required.
Note:The load detection can take up to two minutes.
Heavy foam build-up Detergent dosage is too high.
▶ Immediate measure: Mix one tablespoon of fabric
softener with 0.5 litres of water and pour the mix-
ture into the compartment for manual dosing (not
for outdoor clothing, sportswear or items stuffed
with down).
▶ If intelligent dosing is activated, reduce the basic
dosage →Page37.
▶ If you dose manually, reduce the amount of deter-
gent for the next washing cycle with the same load.
Troubleshooting en
55
Fault Cause and troubleshooting
i-DOS1 i-DOS2 can-
not be actuated.
Intelligent dosing is not intended for this programme.
▶ Not a fault – no action required.
→"Starting the programme with intelligent dosing
system", Page35
Programme progress does not allow intelligent dos-
ing.
No remedial action possible.
High spin speed not
reached.
A low spin speed is selected.
▶ The next time you run a wash cycle, set a higher
spin speed.
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶ Start the Spinprogramme.
The spin programme
does not start.
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶ Ensure that the drain pipe and water drain hose are
not kinked or trapped.
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶ Start the Spinprogramme.
Rushing, hissing
noise.
Water is flushed under pressure into the detergent
drawer.
▶ Not a fault – normal operating noise.
Longer, whirring noise
before the start of the
wash cycle or fabric
softening.
Intelligent dosing system dispenses detergent or care
products.
▶ Not a fault – normal operating noise.
Brief whirring noise
after switching on the
appliance.
Intelligent dosing system carries out a function test.
▶ Not a fault – normal operating noise.
en Troubleshooting
56
Fault Cause and troubleshooting
Loud noises during
the spin cycle.
Appliance is not correctly aligned.
▶
→"Aligning the appliance", Page15
The appliance feet are not fixed.
▶ Secure the appliance feet.
→"Aligning the appliance", Page15
Transit bolts have not been removed.
▶
→"Removing the transit bolts", Page13.
Banging noises, rat-
tling in the drain
pump.
Foreign bodies have got into the drain pump.
▶
→"Cleaning the drain pump", Page44
Slurping, rhythmical
suction noise.
The drain pump is active, the detergent solution is
pumped out.
▶ Not a fault – normal operating noise.
Creasing. The spin speed is too high.
▶ The next time you run a wash cycle, set a lower
spin speed.
The load is too large.
▶ The next time you run a wash cycle, reduce the
amount of laundry being loaded.
Unsuitable programme for the type of fabric.
▶ Select the programmes that are suitable for the
type of fabric.
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
A low spin speed is selected.
▶ The next time you run a wash cycle, set a higher
spin speed.
▶ Start the Spinprogramme.
Drain pipe or water outlet hose is blocked.
▶ Clean the drain pipe and the water outlet hose.
Drain pipe or water drain hose is caught or jammed.
▶ Ensure that the drain pipe and water drain hose are
not kinked or trapped.
The unbalanced load detection system has interrupted
the spin cycle because the laundry is unevenly distrib-
uted.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶ Start the Spinprogramme.
Troubleshooting en
57
Fault Cause and troubleshooting
The spin result is not
satisfactory. The laun-
dry is too wet/too
damp.
Unbalance load detection system is using a reduced
spin speed to eliminate an unbalance.
▶ Redistribute the laundry in the drum.
Note:Where possible, mix large and small items in
the drum. Different sized items of laundry distribute
themselves better during the spin cycle.
▶ Start the Spinprogramme.
Detergent residue on
the damp washing.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶ Start the Rinseprogramme.
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page31
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page43
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispensers", Page36
Basic dosage is not correctly adjusted.
▶ If intelligent dosing is activated, reduce the basic
dosage →Page37.
Detergent residue on
the dry laundry.
Detergents may contain water-insoluble substances
that deposit on the laundry.
▶ Brush out the laundry after washing and drying.
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page31
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page43
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispensers", Page36
Basic dosage is not correctly adjusted.
▶ If intelligent dosing is activated, reduce the basic
dosage →Page37.
Insufficient cleaning. Basic dosage not adjusted.
▶ If intelligent dosing is activated, adjust the basic
dosage →Page37.
en Troubleshooting
58
Fault Cause and troubleshooting
Insufficient cleaning. Detergent or care products have congealed in dis-
pensers of the intelligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page31
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page43
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispensers", Page36
Unsuitable detergent added to the dispenser of the in-
telligent dosing system.
1. Check whether the detergent used is suitable.
→"Detergents and care products", Page31
2. Drain the dispenser.
→"Cleaning the detergent drawer", Page43
3. Clean the dispenser.
4. Refill the dispenser.
→"Filling the dispensers", Page36
HomeConnect is not
working properly.
Different causes are possible.
▶ Go to www.home-connect.com.
No connection to the
home network.
Wi-Fi is switched off.
▶ Activating Wi-Fi on the appliance.
→"Activating Wi-Fi on the appliance", Page39.
Wi-Fi is activated but a connection to your home net-
work cannot be established.
1. Ensure that the home network is available.
2. Reconnect the appliance to the home network.
→"Setting up HomeConnect", Page38
Water is leaking out at
the water inlet hose.
Water inlet hose is not correctly/securely connected.
1. Connect the water supply hose correctly.
→"Connecting the water inlet hose", Page14
2. Tighten the screw connection.
Water is leaking out at
the water outlet hose.
The water outlet hose is damaged.
▶ Replace the damaged water outlet hose.
Water outlet hose is not connected correctly.
▶ Connect the water outlet hose correctly.
→"Water outlet connection types", Page15
Troubleshooting en
59
Fault Cause and troubleshooting
Odours have formed
in the appliance.
Humidity and detergent residue may promote the
formation of bacteria.
▶
→"Cleaning the drum", Page42
▶ If you are not using the appliance, leave the door
and detergent drawer open so that residual water
can evaporate.
Damp stains have
formed on the fabrics
after the end of the
Iron Assist pro-
gramme.
Water droplets from the drum or from the door have
moistened the fabrics. The drops come from either
condensed steam or the residual moisture from the
previous wash programme.
▶ Iron the fabrics or hang them up to dry.
Water is leaking from
below the door.
Dirt on the door or seal causes leaks.
▶ Clean the door and the seal.
en Transportation, storage and disposal
60
20.1 Emergency release
Releasing the door
Requirement:The drain pump is
empty. →Page44
1. ATTENTION! Escaping water may
cause material damage.
▶ Do not open the door if you can
see water through the glass.
Pull the emergency release down-
wards with a tool and release.
a The door lock is released.
2. Insert the maintenance flap and
lock it into place.
3. Close the maintenance flap.
21 Transportation, stor-
age and disposal
21.1 Removing the appliance
1. Turn off the tap.
2. Empty the water inlet hose.
3. Put the appliance into standby
mode.
→"Put the appliance into standby
mode", Page34
4. Unplug the appliance's mains plug.
5. Drain the water.
→"Cleaning the drain pump",
Page44
6. Detach the hoses.
7. Empty the dispensers.
21.2 Inserting the transit
bolts
Secure the appliance before trans-
portation using transit bolts in order
to prevent transport damage.
1. Use a screwdriver to remove the 4
cover caps.
Keep the cover caps.
2. Insert the 4 transit bolts.
→"Removing the transit bolts",
Page13
21.3 Using the appliance
again
▶ For further information, see
→"Installation and connection",
Page12 and
→"Starting an empty washing
cycle", Page20.
Customer Service en
61
21.4 Disposing of old appli-
ance
Valuable raw materials can be re-
used by recycling.
WARNING
Risk of harm to health!
Children can lock themselves in the
appliance, thereby putting their lives
at risk.
▶ Do not install the appliance behind
a door as this may obstruct the ap-
pliance door or prevent it from
opening.
▶ With redundant appliances, unplug
the power cord. Then cut through
the cord and damage the lock on
the appliance door beyond repair
so that the appliance door will no
longer close.
1. Unplug the appliance from the
mains.
2. Cut through the power cord.
3. Dispose of the appliance in an en-
vironmentally friendly manner.
Information about current disposal
methods are available from your
specialist dealer or local authority.
This appliance is la-
belled in accordance
with European Directive
2012/19/EU concerning
used electrical and elec-
tronic appliances (waste
electrical and electronic
equipment - WEEE).
The guideline determ-
ines the framework for
the return and recycling
of used appliances as
applicable throughout
the EU.
22 Customer Service
Function-relevant genuine spare parts
according to the corresponding Eco-
design Order can be obtained from
Customer Service for a period of at
least 10 years from the date on
which your appliance was placed on
the market within the European Eco-
nomic Area.
Note:Under the terms of the manu-
facturer's warranty the use of Cus-
tomer Service is free of charge.
Detailed information on the warranty
period and terms of warranty in your
country is available from our after-
sales service, your retailer or on our
website.
If you contact Customer Service, you
will require the product number (E-
Nr.), the production number (FD) and
the consecutive numbering (Z-Nr.) of
your appliance.
The contact details for Customer Ser-
vice can be found in the enclosed
Customer Service directory or on our
website.
22.1 Product number (E-Nr.),
production number (FD)
and consecutive num-
bering (Z-Nr.)
You can find the product number (E-
Nr.), the production number (FD) and
the consecutive numbering (Z-Nr.) on
the appliance's rating plate.
Depending on the model, the rating
plate is located:
¡ On the inside of the door.
¡ On the inside of the maintenance
flap.
¡ On the rear of the appliance.
en Customer Service
62
Make a note of your appliance's de-
tails and the Customer Service tele-
phone number to find them again
quickly.
22.2 AQUA-STOP guarantee
In addition to warranty claims against
the seller under the purchase agree-
ment and in addition to our manufac-
turer's warranty, we offer compensa-
tion under the following conditions.
¡ If our Aqua-Stop system is defect-
ive and causes water damage, we
will make good the damage for
private users. To ensure protection
from water damage, the appliance
must be connected to the power
supply.
¡ The liability guarantee is valid for
the service life of the appliance.
¡ A claim can only be made under
the guarantee if the appliance has
been correctly installed and con-
nected with Aqua-Stop according
to our instructions; this also in-
cludes correctly fitting the Aqua-
Stop extension (genuine access-
ory). Our guarantee does not cover
defective supply lines or fittings up
to the Aqua-Stop connection on
the tap.
¡ If your appliance is fitted with
Aqua-Stop, you can in principle
leave your appliance unattended
during operation and the tap
turned on afterwards. The tap only
needs to be turned off if you are
away from home for a long period,
e.g. on holiday for several weeks.
Consumption values en
63
23 Consumption values
The following information is provided in accordance with the EU Ecodesign
Regulation. The values given for programs other than the Eco 40-60 are indicat-
ive only and were determined in accordance with the applicable standard
EN60456. The automatic dosing function has been deactivated for this pur-
pose.
Note on the comparison test: Deactivate the automatic dosing function unless
this function is the object of the test.
Programme Load
(kg)
Pro-
gramm
e dura-
tion
(h:min)
1
Energy
con-
sump-
tion
(kWh/
cycle)
1
Water
con-
sump-
tion (l/
cycle)
1
Max-
imum
temper-
ature
(°C) 5
mins
1
Spin
speed
(rpm)
1
Resid-
ual
mois-
ture
(%)
1
Eco 40-60
2
10.0 3:50 0.775 68.0 35 1400 53.00
Eco 40-60
2
5.0 2:40 0.385 52.0 27 1400 53.00
Eco 40-60
2
2.5 2:20 0.180 35.0 23 1400 53.00
Cottons
20°C
10.0 3:39 0.500 95.0 25 1400 48.00
Cottons
40°C
10.0 3:30 1.320 95.0 44 1400 48.00
Cottons
60°C
10.0 3:18 2.100 95.0 61 1400 48.00
Cottons
40°C + Pre-
wash
10.0 4:20 1.500 115.0 42 1400 48.00
Easy Care
40°C
4.0 2:29 0.780 45.0 44 1200 32.00
Mixed Load
40°C
4,0 1:00 0.670 42.0 42 1400 50.00
Wool
30°C
2,0 0:41 0.210 40.0 24 800 27.00
1
Due to the influence of water pressure, hardness and inlet temperature, am-
bient temperature, type, amount and soiling of laundry, detergent used, fluc-
tuations in the power supply and the selected additional functions, the actual
values may deviate from the stated values.
2
Test programme in accordance with the EU Ecodesign Directive and the EU
Energy Labelling Regulation with cold water (15°C).
en Technical data
64
24 Technical data
Appliance height 84.5cm
Appliance width 59.8cm
Appliance depth 59.0cm
Appliance depth
with door closed
64.8cm
Appliance depth
with door open
109.0cm
Weight 82.6kg
Maximum load 10.0kg
Mains voltage 220-240V,
50-60Hz
Minimum in-
stallation protec-
tion
10A
Nominal power 2300W
Power consump-
tion
¡ Standby
mode: 0.50W
¡ Left-on mode:
0.50W
¡ Time until the
networked
standby mode
is set (Wi-Fi):
5mins
¡ Networked
standby mode
(Wi-Fi): 2.00W
Water pressure ¡ Minimum:
100kPa
(1bar)
¡ Maximum:
1000kPa
(10bar)
Length of the wa-
ter inlet hose
150cm
Length of the wa-
ter outlet hose
150cm
Length of the
power cord
160cm
This product contains light sources
from energy efficiency class F. These
light sources are available as a spare
part and must only be replaced by
trained specialist staff.
You can find more information about
your model online at https://
eprel.ec.europa.eu/
1
. This web ad-
dress is linked to the official EU
EPREL product database. Please
then follow the instructions on
searching for the model. The model
identifier is made up of the charac-
ters before the slash in the product
number (E-Nr.) on the rating plate. Al-
ternatively, you can also find the
model identifier in the first line of the
EU energy label.
24.1 Information regarding
Free and Open Source
Software
This product includes software com-
ponents that are licensed by the
copyright holders as free or open
source software.
The applicable licence information is
stored on your home appliance. You
can also access the applicable li-
cence information via your
HomeConnect app: "Profile -> Legal
information -> Licence Information".
2
You can download the licence in-
formation on the brand product web-
site. (Please search on the product
website for your appliance model
and additional documents). Alternat-
ively, you can request the relevant in-
formation from oss-
1
Only applies to countries in the European Economic Area
2
Depending on the appliance specifications
Declaration of Conformity en
65
[email protected] or BSH Hausger-
äte GmbH, Carl-Wery-Str. 34, 81739
Munich, Germany.
The source code will be made avail-
able to you on request.
Please send your request to oss-
[email protected] or BSH Hausger-
äte GmbH, Carl-Wery-Str.34, 81739
Munich, Germany.
Subject: „OSSREQUEST“
The cost of performing your request
will be charged to you. This offer is
valid for three years from the date of
purchase or at least as long as we
offer support and spare parts for the
relevant appliance.
25 Declaration of Con-
formity
BSH Hausgeräte GmbH hereby de-
clares that the appliance with Home
Connect functionality conforms to the
essential requirements and other rel-
evant provisions of Directive
2014/53/EU.
A detailed RED Declaration of Con-
formity can be found online at
www.bosch-home.com among the
additional documents on the product
page for your appliance.
Hereby, BSH Hausgeräte GmbH de-
clares that the appliance with
HomeConnect functionality is in
compliance with relevant statutory
requirements.
1
A detailed Declaration of Conformity
can be found online at www.bosch-
home.co.uk among the additional
documents on the product page for
your appliance.
1
2.4 GHz band (2400–2483.5MHz):
Max. 100mW
5-GHz band (5150–5350MHz +
5470–5725MHz): max. 150mW
1
Only applies to Great Britain
en Declaration of Conformity
66
BE BG CZ DK DE EE IE EL ES
FR HR IT CY LI LV LT LU HU
MT NL AT PL PT RO SI SK FI
SE NO CH TR IS UK (NI)
5GHz WLAN (Wi-Fi): For indoor use only.
AL BA MD ME MK RS UK UA
5GHz WLAN (Wi-Fi): For indoor use only.
Thank you for buying a
Bosch Home Appliance!
Register your new device on MyBosch now and profit directly from:
• Expert tips & tricks for your appliance
• Warranty extension options
• Discounts for accessories & spare-parts
• Digital manual and all appliance data at hand
• Easy access to Bosch Home Appliances Service
Free and easy registration – also on mobile phones:
www.bosch-home.com/welcome
Looking for help?
You'll find it here.
Expert advice for your Bosch home appliances, help with problems
or a repair from Bosch experts.
Find out everything about the many ways Bosch can support you:
www.bosch-home.com/service
Contact data of all countries are listed in the attached service direct-
ory.
*9001810625*
9001810625 (030310)
en
BSH Hausgeräte GmbH
Carl-Wery-Straße 34
81739 München, GERMANY
www.bosch-home.com
A Bosch Company
Valid within Great Britain:
Imported to Great Britain by
BSH Home Appliances Ltd.
Grand Union House
Old Wolverton Road
Wolverton, Milton Keynes
MK12 5PT
United Kingdom
