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5-YEAR IN-HOME FULL SERVICE LIMITED WARRANTY
CLEANING THE TAP
CAUTION: PERSONAL INJURY
NOTICE
• Regularly inspect the unit for any signs of leakage. If there are signs of water damage, immediately remove the unit from service.
• An instant hot water dispenser, like any water heater, has a limited life and will eventually fail. To avoid possible property
damage, the instant hot water dispenser should be regularly examined for leakage and replaced when necessary.
A drainage pan, plumbed to an appropriate drain or outfitted with a leak detector, should be used in those applications
where any leakage could cause property damage.
• Use only mild cleaners to clean the tap and
plastic components.
• Cleaners with acids, abrasives, alkaline or organic solvents
will result in deterioration of the plastic components and
void the warranty.
• Regularly check for signs of corrosion by examining the
appearance of the dispensed water.
• If the water discolouration remains after draining and
refilling the unit, discontinue use and contact an authorised
InSinkErator service agent.
CARE AND USE
CAUTION: Electric Shock Hazard. To prevent electrical shock, disconnect power before servicing unit. Use only a
properly earthed and polarised electric outlet.
This limited warranty is provided by InSinkErator, a business unit of Emerson Electric Co., (“InSinkErator” or “Manufacturer” or
“we” or “our” or “us”) to the original consumer owner of the InSinkErator product with which this limited warranty is provided
(the “InSinkErator Product”), and any subsequent owner of the residence in which the InSinkErator Product was originally
installed (“Customer” or “you” or “your”).
InSinkErator warrants to Customer that your InSinkErator Product will be free from defects in materials and workmanship, subject
to the exclusions described below, for the “Warranty Period”, commencing on the later of: (a) the date your InSinkErator Product
is originally installed, (b) the date of purchase, or (c) the date of manufacture as identified by your InSinkErator Product serial
number. You will be required to show written documentation supporting (a) or (b). If you are unable to provide documentation
supporting either (a) or (b), the Warranty Period commencement date will be determined by Manufacturer, in its sole and absolute
discretion, based upon your InSinkErator Product serial number.
Permitted Uses
You may use your InSinkErator Product hot/cold water tank and filter system in combination with any genuine InSinkErator
Product tap and component parts and/or Authorized OEM Products. “Authorized OEM Products” mean those hot or hot/cold
water taps and component parts that have been manufactured by an authorized InSinkErator original equipment manufacturer
(“Authorized OEM”) and which have documentation expressly stating that such Authorized OEM Products are compatible with
the InSinkErator Product(s). Authorized OEMs may change from time to time. A list of Authorized OEMs is available to you
upon request or at: www.insinkerator.com/oem. Use of your InSinkErator Product in combination with any products other than
Authorized OEM Products will void this warranty.
What is Covered
This limited warranty covers defects in materials or workmanship, subject to the exclusions below, in InSinkErator Products
used by a consumer Customer for residential use only, and includes all replacement parts and labor costs. YOUR SOLE AND
EXCLUSIVE REMEDY UNDER THIS LIMITED WARRANTY SHALL BE LIMITED TO REPAIR OR REPLACEMENT OF THE
INSINKERATOR PRODUCT, PROVIDED THAT IF WE DETERMINE IN OUR SOLE DISCRETION THAT NEITHER REMEDY
IS PRACTICABLE, WE MAY PROVIDE YOU A REFUND OF YOUR PURCHASE PRICE OR A CREDIT TOWARDS ANOTHER
INSINKERATOR PRODUCT.
What is not Covered
This limited warranty does not extend to and expressly excludes:
• Battery replacement
• Losses or damages or the inability to operate your InSinkErator Product resulting from conditions beyond the Manufacturer’s
control including, without limitation, accident, alteration, misuse, abuse, neglect, negligence (other than Manufacturer’s),
failure to install, maintain, assemble, or mount the InSinkErator Product in accordance with Manufacturer’s instructions or
local electrical and plumbing codes.
• Wear and tear expected to occur during the normal course of use, including without limitation, cosmetic rust, scratches, dents
or comparable and reasonably expected losses or damages.
• Losses or damages caused by any product or component part used with the InSinkErator Products, including both Authorized
OEM Products and other products and components.
In addition to the above exclusions, this warranty does not apply to InSinkErator Products installed in a commercial or
industrial application.
No Other Express Warranty Applies
This limited warranty is the sole and exclusive warranty provided to the Customer identified above. No other express warranty,
written or verbal, applies. No employee, agent, dealer, or other person is authorized to alter this limited warranty or make any
other warranty on behalf of Manufacturer. The terms of this limited warranty shall not be modified by the Manufacturer, the
original owner, or their respective successors or assigns.
What we will do to Correct Problems
If your InSinkErator Product does not operate in accordance with the documentation provided to you, or you have questions
concerning your InSinkErator Product or how to determine when service is needed please call the toll free InSinkErator Customer
Service (New Zealand: 0800 200 510) or (Australia: 1300 136 205) or visit our website (New Zealand: www.insinkerator.co.nz) or
(Australia: www.insinkerator.com.au). You may also notify us at: Parex Industries Ltd., 5 Tolich Place, Henderson, Auckland, New
Zealand 0610 or InSinkErator, 471 Mountain Highway, Bayswater Vic 3153, Australia
The following information must be provided as part of your warranty claim: your name, address, phone number, your InSinkErator
Product model and serial number, and if necessary, upon request, written confirmation of either: (a) the date shown on your
installation receipt, or (b) the date shown on your purchase receipt.
Manufacturer or its authorized service representative will determine, in its sole and absolute discretion, if your InSinkErator
Product is covered under this warranty. You will be given the contact information for your closest authorized InSinkErator Service
Center. Please contact your InSinkErator Service Center directly to receive in home warranty repair or replacement service. Only
an authorized InSinkErator service representative may provide warranty service. InSinkErator is not responsible for warranty
claims arising from work performed on your InSinkErator Product by anyone other than an authorized InSinkErator
service representative.
If a covered claim is made during the Warranty Period, Manufacturer will, through its authorized service representative, either
repair or replace your InSinkErator Product. Cost of replacement parts or a new InSinkErator Product, and cost of labor for repair
or installation of the replacement InSinkErator Product are provided at no cost to you. Repair or replacement shall be determined
by Manufacturer or its authorized service representative in their sole discretion. All repair and replacement services will be
provided to you at your home. If Manufacturer determines that your InSinkErator Product must be replaced rather than repaired,
the warranty on the replacement InSinkErator Product will be limited to the unexpired term remaining in the original
Warranty Period.
This tap is covered by Manufacturer’s limited warranty. This limited warranty is void if you attempt to repair the InSinkErator
Product. For service information, please contact the Authorised InSinkErator Service Center for your area as identified on back
cover of this manual.
Limitation of Liability
TO THE EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MANUFACTURER OR ITS AUTHORIZED SERVICE REPRESENTATIVES
BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, INCLUDING ANY ECONOMIC LOSS,
WHETHER RESULTING FROM NONPERFORMANCE, USE, MISUSE OR INABILITY TO USE THE INSINKERATOR PRODUCT OR THE
MANUFACTURER’S OR ITS AUTHORIZED SERVICE REPRESENTATIVE’S NEGLIGENCE. MANUFACTURER SHALL NOT BE LIABLE FOR
DAMAGES CAUSED BY DELAY IN PERFORMANCE AND IN NO EVENT, REGARDLESS OF THE FORM OF THE CLAIM OR CAUSE OF
ACTION (WHETHER BASED IN CONTRACT, INFRINGEMENT, NEGLIGENCE, STRICT LIABILITY, OTHER TORT OR OTHERWISE), SHALL
MANUFACTURER’S LIABILITY TO YOU EXCEED THE PRICE PAID BY THE ORIGINAL OWNER FOR THE INSINKERATOR PRODUCT.
The term “consequential damages” shall include, but not be limited to, loss of anticipated profits, business interruption, loss of use
or revenue, cost of capital or loss or damage to property or equipment.
Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply
to you. This limited warranty gives you specific legal rights and you may also have other rights which vary from state to state.
14
Water and steam spits
forcefully from spout
without turning on
the tap.
Water taste or odour.
Water is not hot.
New filter does not fit.
Water is too hot or not
hot enough.
Display lights on
front of tank do not
illuminate.
Display light on front of
tank is blinking.
The filter leaks.
Water comes out of the
vent instead of spout.
No water flow or low
water flow.
Water is dripping
from the spout/vent
intermittently.
Water is dripping
from the spout/vent
constantly.
Water discolouration/
rusty appearance.
Divided stream.
• Unit is boiling.
May be normal during initial set-up.
• Filter water flow direction is wrong.
• Filter needs to be flushed out.
• Life of filter has expired.
• The unit is unplugged.
• The electric outlet is inoperative.
• The power button is not on.
• Head and bracket not fully rotated.
• Filter O-ring breach.
• Thermostat is not adjusted to
your needs.
• The unit may not be plugged in.
• The electric outlet is inoperative.
• If two blinks, the unit was powered on
without water in the tank
• If three blinks, unit needs service
• Head and bracket not fully rotated.
• Filter O-ring breach.
• Outlet tube is blocked.
• Life of filter has expired.
• The expansion chamber is not
draining properly due to low water
pressure.
• The spout is blocked.
• Debris in the water line may be in
the tap valve seat, causing a slow
water leak.
• Corrosion of unit.
• Debris in the end piece.
• Depress or twist steaming hot water tap handle to
release some water from the tank.
• Adjust water temperature using digital display up/
down arrows on tank front.
• Remember that at higher altitudes, water boils at
lower temperatures.
• Review filter tube connection instructions.
• Depress or twist the tap and run until the water is cold.
• If there is no change, replace filter cartridge.
• Make sure the unit is connected to a correctly
earthed electric outlet.
• Make sure the circuit breaker or fuses are
functioning correctly.
• Check that the outlet is not switched off.
• Take out the new filter, put in old filter.
• Remove, inspect, reinstall filter cartridge.
• Adjust the thermostat, then depress or twist hot
water tap handle for 20 seconds to bring in fresh
water to be heated at the new setting. Allow 5-7
minutes for water to reach new temperature.
• Make sure that the circuit breaker or fuses are
functioning properly.
• Check that the outlet is not switched off.
• Unplug the tank and repeat steps 29-31
• Contact an Authorised InSinkErator service agent.
• Test unit by reinstalling old filter and rotating to
full stop. Check for leaks.
• Check that outlet tube is not kinked, twisted
or pinched.
• Unscrew spout end piece and clean out any debris.
• Replace filter cartridge. See Care and Use section
of this manual.
• Unplug the unit. If the dripping does not stop after a
few minutes, check the supply valve to ensure that
it is fully open and there are no obstructions in the
water line reducing the pressure below 30 psi (ie, a
poorly mounted saddle valve, a clogged water filter
or a partially opened shut-off valve).
• Unscrew spout end piece and clean out any debris.
• Unscrew spout end piece and clean out any debris.
• Depress or twist hot water tap handle 7-10 times to
flush tap and lines.
• Unplug and drain unit as described in the Care
and Use section of this manual. If the water
discolouration remains after draining and refilling
the unit, discontinue use and contact an authorised
InSinkErator service agent.
• Unscrew spout end piece and clean out any debris.
TROUBLESHOOTING
PROBLEM
PROBLEM
POSSIBLE CAUSE
POSSIBLE CAUSE
WHAT TO DO
WHAT TO DO
FILTRATION ISSUES
!
Battery disposal in
separate collection only.
1
2 3
CLEANING THE AERATOR
NOTICE:
Property Damage. Check tap for proper water flow and for leaks after
installation is completed.
*
Aerator
Metal end piece
NOTICE:
Remove debris and clean with water only.
*
Gasket