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11
Troubleshooting
Error Message Reason Solution
“Err” Maximum weight capacity has
been exceeded.
Step off the scale to avoid damage.
Item being weighed is too light. Remove item and use a smaller scale to measure
object.
“Lo” Low battery. Replace the batteries as noted in the Battery
Replacement section.
“C”
Scale is not
turning on.
Batteries may be incorrectly
installed.
Take out batteries and reinstall them under the
correct polarity.
Batteries may need to be replaced. Replace batteries.
Light does not come on when
stepping on scale.
Scale may be broken. Contact customer support
Scale needs to be cleared.
Please place the scale on a hard, flat surface and
wait for it to be cleared before use.
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