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21
Troubleshooting
If you encounter a problem, it often will merely be
something minor. Before you call customer service,
consider the suggestions and instructions below:
Part Recommendations
Oven cavity Keep inside (cavity) of the oven clean. Food particles and spilled liquids can stick to the
oven walls, causing the oven to work less efficiently.
Wipe up spills immediately. Use a damp, clean cloth and mild soap. DO NOT use harsh
detergents or abrasive cleaners.
To help loosen baked-on food particles or liquids, heat 2 cups of water (add the juice of
1 lemon if you desire to keep the oven fresh-smelling) in a 4 cup microwave-safe dish at
High power for 5 minutes or until boiling. Let stand in oven cavity for 1 or 2 minutes.
Glass turntable tray Remove glass turntable tray from the oven when cleaning the oven cavity and tray.
NOTICE: To prevent the glass turntable from breaking, handle with care and do not put it in
water immediately after cooking.
Wash the glass turntable tray in warm soapy water or in the dishwasher.
Turntable roller rest Clean with warm, soapy water. Rinse thoroughly and dry.
Door glass
Wash with soap and water or glass cleaner. Use Fantastik
®
or Formula 409
®
on a clean
sponge or paper towel and wipe clean. Avoid using abrasive cleaners, like powder cleaning
agents, steel wool pads and oven cleaners.
If steam accumulates inside or outside the oven door, wipe with a soft cloth. Steam can
accumulate when operating the oven in high humidity and in no way indicates microwave
leakage.
Painted surfaces
Clean with hot soapy water or apply Fantastik
®
or Formula 409
®
to a clean sponge or paper
towel and wipe clean. Avoid using abrasive cleaners, like powder cleaning agents, steel wool
pads and oven cleaners.
Stainless steel sur-
faces
Always wipe or rub in the direction of the grain. Clean with a soapy sponge, then rinse and
dry, or wipe with Fantastik
®
sprayed on a paper towel. Protect and polish with Stainless Steel
Magic
®
and a soft cloth. Remove water spots with a cloth dampened with white vinegar.
Do not use any cleanser that contains chlorine as these may rust the stainless steel
Plastic & Controls When cool, clean with soapy water, rinse and dry.
Printed areas
(words & numbers)
Do not use abrasive cleaners or petroleum-based solvents.
Problem Suggestion
Neither the microwave’s display
nor oven operates.
▯ Properly insert the plug into a grounded power outlet.
▯ Reset the household circuit breaker or replace any blown fuses.
The oven display works, but the
oven will not operate.
▯ Make sure the oven door is closed securely and completely.
▯ Check to see if packing material or other materials are stuck to the door seal.
▯ Check for damage to the oven door.
▯ Press the Clear/Off key twice and attempt to re-enter cooking instructions.
The power goes off before the
cook time has elapsed.
▯ Reset the clock and any cooking instructions.
▯ Reset the household circuit breaker or replace any blown fuses.
▯ Press the Clear/Off key twice and attempt to re-enter cooking instructions.
The microwave power level
switches from power level ‚‹
to power level ‰.
If the oven is set to cook for more than 30 minutes at 100% power level, it will
automatically reduce the power to an 80% power level after 30 minutes to avoid
overcooking.
You see sparks or arcing. Remove any metallic utensils, cookware or metal ties from the oven cavity. If using
aluminum foil, use only narrow strips and allow at least one inch between the foil
and the interior oven walls.
The turntable makes noises or
sticks.
▯ Clean the turntable, roller ring and oven cavity bottom.
▯ Make sure the turntable and roller ring are positioned correctly.
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