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36
PROBLEM SOLVING
Problem Potential reason
Potential solution
Door not
shutting/
locking
1. Glass plate fitted
incorrectly
Check that the glass plate has been placed correctly on the
glass plate and is not stopping the door from shutting
correctly.
2. Latches have become
deformed
If the microwave is within its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer it was purchased from for a
refund or replacement.
glass plate not
rotating
1. glass plate coupling
not fitted or tape not
removed
Check that the glass plate coupling is fitted correctly and
the transportation tape has been removed.
2. glass plate roller ring
not fitted or fitted
incorrectly
Check that the coupling has be placed under the glass plate
and that it is positioned correctly.
3. Glass plate fitted
incorrectly
Check that the glass plate has been placed correctly on the
glass plate.
4. glass plate has
developed a fault
If the microwave is within its warranty period, please
contact customer services for further advice or take the
microwave back to the retailer it was purchased from for a
refund or replacement.
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