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10
Maintenance
Battery packs require no maintenance but should be kept dry at all times. Avoid
installation in locations with high heat and/or humidity. The battery packs should be kept
fully charged by being connected to an active UPS system, not left in a depleted
condition. Batteries left in a discharged state will suffer a permanent loss of capacity.
Troubleshooting
There is a fuse array inside the battery packs. If a heavy overload or short circuit is
encountered, a fuse will open (blow). A battery pack with a blown fuse will deliver no
output voltage at any load. A qualified technician must replace the fuses. Contact
Tripp Lite Customer Support for additional information.
Storage
Disconnect your battery pack’s power cable before storing. If you plan to store your
battery pack for an extended period of time, fully recharge its batteries every three
months by connecting it to a UPS that is connected to AC input for at least 12 hours.
Service
Your Tripp Lite product is covered by the warranty described in this manual. A variety of
Extended Warranty and On-Site Service Programs are also available from Tripp Lite. For
more information on service, visit www.tripplite.com/support. Before returning your
product for service, follow these steps:
1. Review the installation and operation procedures in this manual to insure that the
service problem does not originate from a misreading of the instructions.
2. If the problem continues, do not contact or return the product to the dealer. Instead,
visit www.tripplite.com/support.
3. If the problem requires service, visit www.tripplite.com/support and click the Product
Returns link. From here you can request a Returned Material Authorization (RMA)
number, which is required for service. This simple on-line form will ask for your unit’s
model and serial numbers, along with other general purchaser information. The RMA
number, along with shipping instructions will be emailed to you. Any damages
(direct, indirect, special or consequential) to the product incurred during shipment to
Tripp Lite or an authorized Tripp Lite service center are not covered under warranty.
Products shipped to Tripp Lite or an authorized Tripp Lite service center must have
transportation charges prepaid. Mark the RMA number on the outside of the
package. If the product is within its warranty period, enclose a copy of your sales
receipt. Return the product for service using an insured carrier to the address given
to you when you request the RMA.
18-08-360 93-2487.indb 10 12/17/2018 7:16:11 PM
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