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APPENDIX A: TROUBLESHOOTING
112
I'm getting a “Could not enable this effect because
DSP is overloaded” error. What should I do?
Disable other effects or reduce the number of
mixer inputs to conserve DSP resources. If there
are audio input and output banks on your
interface that you are not using (such as the optical
banks), disable them in the Device tab (page 12).
I accidentally deleted my factory presets. How do I
restore them?
In the Device tab (page 12), click the Restore
Factory Presets button to restore all factory presets.
How do I factory reset my device?
Push the MENU knob to enter the main menu.
Navigate to Settings > Factory Default and push
the MENU knob twice to reset.
I hear clicks and pops under word clock sync.
Many problems result from incorrect word
clocking. It is essential that all digital devices in
the system be word locked. Consult “Synchroni-
zation” on page 48 for detailed information on
how to word clock your gear. Whenever there is
any unexpected noise or distortion, suspect
incorrect word lock.
Clicks and pops due to hard drive problems...
If you have checked your clock settings and you
are still getting clicks and pops in your audio, you
may have a drive related problem. Set your Clock
Source to Internal and try recording just using the
analog inputs and outputs on the 8pre-es. If you
encounter the same artifacts you may want try
using another drive in your computer. Clicks and
pops can also occur when the drive is severely
fragmented or there are other drive-related issues.
Connecting or powering gear during operation...
It is not recommended that you connect/
disconnect, or power on/off devices connected to
the 8pre-es while recording or playing back audio.
Doing so may cause a brief glitch in the audio.
CUSTOMER SUPPORT
We are happy to provide complimentary customer
support to our registered users. If you haven’t
already done so, please take a moment to register
online at MOTU.com, or fill out and mail the
included registration card. Doing so entitles you to
technical support and notices about new products
and software updates.
TECHNICAL SUPPORT
If you are unable, with your dealer’s help, to solve
problems you encounter with your MOTU device,
you may contact our technical support
department in one of the following ways:
■ Tech support hotline: (617) 576-3066 (Monday
through Friday, 9 a.m. to 5 p.m. EST)
■ Online support: www.motu.com/support
Please provide the following information to help
us solve your problem as quickly as possible:
■ The serial number of your MOTU device. This
is printed on a label placed on the bottom of the
rack unit. It is also displayed at the bottom of the
Device tab in the MOTU Pro Audio Control web
app (item #26 on page 13). You must be able to
supply this number to receive technical support.
■ A brief explanation of the problem, including
the exact sequence of actions which cause it, and
the contents of any error messages which appear
on the screen.
■ The pages in the manual that refer to the
features or operation of your MOTU Device or
AudioDesk with which you are having trouble.
■ The version of your computer’s operating
system.
We’re not able to solve every problem immediately,
but a quick call to us may yield a suggestion for a
problem which you might otherwise spend hours
trying to track down.
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