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10
Transporting Your Product ............................................................................................................... 274
Solving Problems .................................................................................................................................... 277
Viewing the Help Screen .................................................................................................................. 277
Checking for Software Updates........................................................................................................ 278
Product Status Messages ................................................................................................................ 279
Running a Product Check ................................................................................................................ 283
Resetting Control Panel Defaults ..................................................................................................... 284
Solving Setup Problems ................................................................................................................... 285
Product Does Not Turn On or Off................................................................................................. 286
Noise After Ink Installation........................................................................................................... 286
Software Installation Problems .................................................................................................... 286
Solving Network Problems ............................................................................................................... 287
Product Cannot Connect to a Wireless Router or Access Point .................................................. 287
Network Software Cannot Find Product on a Network................................................................. 288
Product Does Not Appear in Mac Printer Window ....................................................................... 289
Wireless Network Connection is Unstable on a Mac ................................................................... 290
Cannot Print Over a Network....................................................................................................... 290
Cannot Scan Over a Network ...................................................................................................... 292
Solving Copying Problems ............................................................................................................... 293
Product Cannot Copy .................................................................................................................. 293
Product Makes Noise, But Nothing Copies.................................................................................. 293
Product Makes Noise When It Sits for a While............................................................................. 294
Originals Do Not Feed From the Automatic Document Feeder.................................................... 294
Solving Paper Problems................................................................................................................... 294
Paper Feeding Problems............................................................................................................. 295
Paper Jam Problems in the Cassette .......................................................................................... 296
Paper Jam Problems in the Rear Cover ...................................................................................... 297
Document Jams in the Automatic Document Feeder .................................................................. 300
Paper Ejection Problems ............................................................................................................. 306
Solving Problems Printing from a Computer..................................................................................... 306
Nothing Prints.............................................................................................................................. 306
Product Icon Does Not Appear in Windows Taskbar ................................................................... 308
Error After Cartridge Replacement .............................................................................................. 308
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