9SX700
9SX1000
9SX1000G
9SX1500
9SX1500G
9SX2000
9SX2000G
9SX3000
9SX3000G
9SX3000GL
9SX3000HW
9SXEBM36
9SXEBM48
9SXEBM96
Installation
and user manual
Copyright © 2018 EATON
All rights reserved.
614-20623-00_EN
9SX 0-3 KVA AMER
Page 2
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SAVE THESE INSTRUCTIONS. This manual contains important instructions that should be followed
during installation and maintenance of the UPS and batteries.
The 9SX models that are covered in this manual are intended for installation in an environment within
0 to 40 °C, free of conductive contaminant.
Please check section "6.1 Equipment care", page 30, for additional information.
Special symbols
The following are examples of symbols used on the UPS or accessories to alert you to important
information:
RISK OF ELECTRIC SHOCK - Observe the warning associated with the risk of electric shock symbol.
Important instructions that must always be followed.
Do not discard the UPS or the UPS batteries in the trash.
This product contains sealed lead acid batteries and must be disposed as it's explain in this manual.
For more information, contact your local recycling/reuse or hazardous waste center.
This symbol indicates that you should not discard waste electrical or electronic equipment (WEEE) in the
trash.
For proper disposal, contact your local recycling/reuse or hazardous waste center.
Information, advice, help.
Refer to the user manual of UPS accessories.
SAFETY INSTRUCTIONS
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SAFETY INSTRUCTIONS
Safety of persons
• The system has its own power source (the battery). Consequently, the power outlets may be energized
even if the systems is disconnected from the AC power source. Dangerous voltage levels are present
within the system. It should be opened exclusively by qualifi ed service personnel.
• The system must be properly grounded.
• The battery supplied with the system contains small amounts of toxic materials.
To avoid accidents, the directives listed below must be observed:
- Servicing of batteries should be performed or supervised by personnel knowledgeable about batteries
and the required precautions.
- When replacing batteries, replace with the same type and number of batteries or battery packs.
- Do not dispose of batteries in a fi re. The batteries may explode.
- Batteries constitute a danger (electrical shock, burns). The short-circuit current may be very high.
• Precautions must be taken for all handling:
- Wear rubber gloves and boots.
- Do not lay tools or metal parts on top of batteries.
- Disconnect charging source prior to connecting or disconnecting battery terminals.
- Determine if battery is inadvertently grounded. If inadvertently grounded, remove source from ground.
Contact with any part of a grounded battery can result in electrical shock. The likelihood of such shock can
be reduced if such grounds are removed during installation and maintenance (applicable to equipment
and remote battery supplies not having a grounded supply circuit).
Product safety
• The UPS connection instructions and operation described in the manual must be followed in the indicated
order.
• CAUTION - To reduce the risk of fi re, the unit connects only to a circuit provided with 15, 20 or 30
amperes maximum branch circuit overcurrent protection in accordance with the National Electric Code,
ANSI/NFPA 70 (US installations only).
• Check that the indications on the rating plate correspond to your AC powered system and to the actual
electrical consumption of all the equipment to be connected to the system.
• For PLUGGABLE EQUIPMENT, the socket-outlet shall be installed near the equipment and shall be easily
accessible.
• Never install the system near liquids or in an excessively damp environment.
• Never let a foreign body penetrate inside the system.
• Never block the ventilation grates of the system.
• Never expose the system to direct sunlight or source of heat.
• If the system must be stored prior to installation, storage must be in a dry place.
• The admissible storage temperature range is -25 ºC to +55 ºC without batteries, 0 ºC to +40 ºC with batteries.
• The system is not for use in a computer room AS DEFINED IN the standard for the Protection of Information
Technology Equipment, ANSI/NFPA 75 (US installations only).
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SAFETY INSTRUCTIONS
Special precautions
• The unit is heavy: wear safety shoes and use lifter preferentially for handling operations.
• All handling operations will require at least two (2) people (unpacking, lifting, installation in rack system).
• Before and after the installation, if the UPS remains de-energized for a long period, the UPS must be
energized for a period of 24 hours, at least once every 6 months (for a normal storage temperature less
than 25 °C). This charges the battery, thus avoiding possible irreversible damage.
• During the replacement of the Battery Module, it is imperative to use the same type and number of element
as the original Battery Module provided with the UPS to maintain an identical level of performance and
safety. If there are any questions, don’t hesitate to contact your EATON representative.
• All repairs and service should be performed by AUTHORIZED SERVICE PERSONNEL ONLY.
There are NO USER SERVICEABLE PARTS inside the UPS.
• For potential safety issue on defective UPS: DISCONNECT INTERNAL BATTERY for storage and
transportation.
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Contents
1. Introduction ....................................................................................... 6
1.1 Environmental protection ...............................................................................................6
2. Presentation ...................................................................................... 8
2.1 Standard installations .....................................................................................................8
2.2 Rear panels ....................................................................................................................8
2.3 Accessories ................................................................................................................. 11
3. Installation ...................................................................................... 12
3.1 Inspecting the equipment ...........................................................................................12
3.2 UPS Tower 0-3KVA ....................................................................................................... 12
3.3 EBM Tower 0-3KVA ......................................................................................................16
3.4 Connecting other accessories ..................................................................................... 16
4. Interfaces and Communication ..................................................... 17
4.1 Control panel ................................................................................................................ 17
4.2 LCD description ...........................................................................................................18
4.3 Display functions .........................................................................................................19
4.4 User settings ............................................................................................................... 19
4.5 Communication ports ..................................................................................................23
4.6 UPS remote control functions .....................................................................................24
4.7 Eaton Intelligent Power Software suite .......................................................................26
4.8 Cybersecurity ...............................................................................................................26
5. Operation......................................................................................... 27
5.1 Start-up and Normal operation .....................................................................................27
5.2 Starting the UPS on Battery .........................................................................................27
5.3 UPS Shutdown ............................................................................................................27
5.4 Operating modes .........................................................................................................27
5.5 Return of AC Input Power ............................................................................................28
5.6 Setting High Effi ciency mode ......................................................................................28
5.7 Confi guring Bypass settings ........................................................................................28
5.8 Confi guring battery settings ........................................................................................29
5.9 Retrieving the Event log ...............................................................................................29
5.10 Retrieving the Fault log ................................................................................................29
6. UPS maintenance ........................................................................... 30
6.1 Equipment care ............................................................................................................30
6.2 Storing the equipment .................................................................................................30
6.3 When to replace batteries ...........................................................................................30
6.4 Replacing batteries ......................................................................................................31
6.5 Recycling the used equipment ....................................................................................33
7. Troubleshooting .............................................................................. 34
7.1 Typical alarms and faults ..............................................................................................34
7.2 Silencing the alarm ......................................................................................................35
7.3 Service and support .....................................................................................................35
7.4 CE compliance contact ................................................................................................35
8. Specifi cations .................................................................................. 36
8.1 Model specifi cations ..................................................................................................36
9. Glossary ........................................................................................... 41
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1. Introduction
Thank you for selecting an EATON product to protect your electrical equipment.
The 9SX range has been designed with the utmost care.
We recommend that you take the time to read this manual to take full advantage of the many features of your
UPS (Uninterruptible Power Supply).
Before installing your 9SX, please read the booklet presenting the safety instructions.
Then follow the indications in this manual.
To discover the entire range of EATON products and the options available for the 9SX range, we invite you to
visit our web site at www.eaton.com/powerquality or contact your EATON representative.
1.1 Environmental protection
EATON has implemented an environmental-protection policy.
Products are developed according to an eco-design approach.
Substances
This product does not contain CFCs, HCFCs or asbestos.
Packing
To improve waste treatment and facilitate recycling, separate the various packing components.
• The cardboard we use comprises over 50% of recycled cardboard.
• Sacks and bags are made of polyethylene.
• Packing materials are recyclable and bear the appropriate identifi cation symbol
Materials Abbreviations
Number in the symbols
Polyethylene terephthalate PET 01
High-density polyethylene HDPE 02
Polyvinyl chloride PVC 03
Low-density polyethylene LDPE 04
Polypropylene PP 05
Polystyrene PS 06
Follow all local regulations for the disposal of packing materials.
End of life
EATON will process products at the end of their service life in compliance with local regulations.
EATON works with companies in charge of collecting and eliminating our products at the end of their service
life.
Product
The product is made up of recyclable materials.
Dismantling and destruction must take place in compliance with all local regulations concerning waste.
At the end of its service life, the product must be transported to a processing center for electrical and electronic
waste.
Battery
The product contains lead-acid batteries that must be processed according to applicable local regulations
concerning batteries.
The battery may be removed to comply with regulations and in view of correct disposal.
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1. Introduction
The EATON 9SX uninterruptible power system (UPS) protects your sensitive electronic equipment from the
most common power problems, including power failures, power sags, power surges, brownouts, line noise,
high voltage spikes, frequency variations, switching transients, and harmonic distortion. Power outages can
occur when you least expect it and power quality can be erratic. These power problems have the potential
to corrupt critical data, destroy unsaved work sessions, and damage hardware - causing hours of lost
productivity and expensive repairs.
With the EATON 9SX, you can safely eliminate the effects of power disturbances and guard the integrity
of your equipment. Providing outstanding performance and reliability, the EATON 9SX’s unique benefi ts
include:
• True online double-conversion technology with high power density, utility frequency independence, and
generator compatibility.
• ABM
®
technology that uses advanced battery management to increase battery service life, optimize
recharge time, and provide a warning before the end of useful battery life.
• Selectable High Effi ciency mode of operation.
• Standard communication options: one RS-232 communication port, one USB communication port, and
relay output contacts.
• Optional connectivity cards with enhanced communication capabilities.
• Extended runtime with up to four Extended Battery Modules (EBMs) per UPS.
• Remote On/Off control.
• Backed by worldwide agency approvals.
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2. Presentation
2.1 Standard installation
Tower installation
Description Weights (lb/kg) Dimensions (inch/mm) W x H x D
9SX700 25.4 / 11. 5 6.3 x 9.9 x 14.1 / 160 x 252 x 357
9SX1000 32.6 / 14.8 6.3 x 9.9 x 15.2 / 160 x 252 x 387
9SX1500 40.8 / 18.5 6.3 x 9.9 x 15.2 / 160 x 252 x 387
9SX2000 73.4 / 33.3 8.4 x 13.6 x 16.2 / 214 x 346 x 412
9SX3000 73.6 / 33.4 8.4 x 13.6 x 16.2 / 214 x 346 x 412
9SX3000HW 73.9 / 33.5 8.4 x 13.6 x 16.2 / 214 x 346 x 412
9SX1000G 25.4 / 11. 5 6.3 x 9.9 x 15.2 / 160 x 252 x 387
9SX1500G 32.6 / 14.8 6.3 x 9.9 x 15.2 / 160 x 252 x 387
9SX2000G 73.4 / 33.3 8.4 x 13.6 x 16.2 / 214 x 346 x 412
9SX3000G 73.6 / 33.4 8.4 x 13.6 x 16.2 / 214 x 346 x 412
9SX3000GL 73.6 / 33.4 8.4 x 13.6 x 16.2 / 214 x 346 x 412
9SXEBM36V 41.9 / 19 6.3 x 9.9 x 15.2 / 160 x 252 x 387
9SXEBM48V 54 / 24.5 6.3 x 9.9 x 15.2 / 160 x 252 x 387
9SXEBM96V 107.4 / 48.7 8.4 x 13.6 x 16.2 / 214 x 346 x 412
2.2 Rear panels
9SX700
1
Input AC power source
2
Slot for optional communication card
3
Relay output contact
4
Connector for Extended Battery Modules
5
Primary outlets
6
Group 1: programmable outlets
7
Group 2: programmable outlets
8
Connector for automatic recognition of an
additional battery module
9
RS232 communication port
10
USB communication port
11
RPO port (Remote Power Off)
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2. Presentation
9SX1000
1
Input AC power source
2
Slot for optional communication card
3
Relay output contact
4
Connector for Extended Battery Modules
5
Primary outlets
6
Group 1: programmable outlets
7
Group 2: programmable outlets
8
Connector for automatic recognition of an
additional battery module
9
RS232 communication port
10
USB communication port
11
RPO port (Remote Power Off)
9SX1000G 9SX1500
9SX1500G 9SX2000
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2. Presentation
9SX2000G
1
Input AC power source
2
Slot for optional communication card
3
Relay output contact
4
Connector for Extended Battery Modules
5
Primary outlets
6
Group 1: programmable outlets
7
Group 2: programmable outlets
8
Connector for automatic recognition of an
additional battery module
9
RS232 communication port
10
USB communication port
11
RPO port (Remote Power Off)
12
Output AC
9SX3000 9SX3000G
9SX3000GL 9SX3000HW
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2. Presentation
9SXEBM36 / 9SXEBM48
13 Connector for Extended Battery Modules
(to the UPS or to the other battery
modules)
14
Connectors for automatic recognition of
battery modules
9SXEBM96
2.3 Accessories
Part number Description
Network-MS /
Network M2
Network card
Modbus-MS Modbus and network card
INDGW-M2 Industrial Gateway Card MiniSlot
Relay-MS Relay card
INDRELAY-MS Industrial relay card
EBMCBL36T
EBMCBL48T
EBMCBL96T
Eaton 2 m cable 36V EBM Tower
Eaton 2 m cable 48V EBM Tower
Eaton 2 m cable 96V EBM Tower
Page 12
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3. Installation
3.1 Inspecting the equipment
If any equipment has been damaged during shipment, keep the shipping cartons and packing materials for
the carrier or place of purchase and fi le a claim for shipping damage. If you discover damage after acceptance,
fi le a claim for concealed damage.
To fi le a claim for shipping damage or concealed damage:
1. File with the carrier within 15 days of receipt of the equipment;
2. Send a copy of the damage claim within 15 days to your service representative.
Check the battery recharge date on the shipping carton label. If the date has passed and the batteries were
never recharged, do not use the UPS. Contact your service representative.
3.2 UPS Tower 0-3KVA
A - Checking the accessory kit
• Verify that the following additional items are included with the UPS:
1
9SX UPS
2
Connection cable to AC-power source (9SX2000G / 9SX3000G / 9SX3000GL models only)
3
2 connection cables for the protected equipment (9SX1000G / 9SX1500G / 9SX2000G / 9SX3000G
models only)
4
RS232 communication cable
5
USB communication cable
6
Safety instructions
7
Quick start
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3. Installation
B - Installation
If you ordered other UPS accessories, refer to specifi c user manuals to check the tower installation with the
UPS.
1. Place the UPS on a fl at, stable surface in its fi nal location.
2. Always keep 150 mm of free space behind the UPS rear panel.
C - Connecting the internal batterie
1. Unlock the holders on the upper part of the front panel.
2. Rotate the front face down.
3. Remove the lower part of the front panel.
A ribbon cable connects the LCD control panel to the UPS. Do not pull on the cable or disconnect it.
4. Connect the internal battery connector.
5. Reassemble in the reverse order.
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3. Installation
D - UPS connection (Except 9SX3000HW)
Check that the indications on the name plate located on the back of the UPS meets to the AC-power source
and the true electrical consumption of the total load.
1. Connect the UPS input cord
1
to the AC-power source.
(except models 9SX1000G / 9SX1500G / 9SX2000G /
9SX3000G / 9SX3000GL).
Models 9SX1000G / 9SX1500G use the input cable
15
of
the protected equipment.
Models 9SX2000G / 9SX3000G / 9SX3000GL: connect
the input cable
15
(250V – 16A) provided to the
socket
1
, then to the AC-power source (see chapter "2.2
Rear Panels").
2. Connect the loads to the UPS using the cables
16
.
It is preferable to connect the priority loads to the outlets
marked
5
and the non-priority loads to the outlets
marked
6 7
that can be programmed (See Chapter "2.2
Rear Panels").
Connect any high-power devices to the 16 A outlet.
To program shutdown of outlets
6 7
(See Chapter "2.2
Rear Panels") during operation on battery power and
thus optimise the available backup time, please check
the in/out settings.
Note: The UPS charges the battery as soon as it is connected to the AC-power source, even if button is not
pressed.
Once the UPS is connected to the AC-power source, 24 hours of charging are required before the battery can
supply the rated backup time.
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3. Installation
E - UPS connection 9SX3000HW
Check that the indications on the name plate located on the back of the UPS meets to the AC-power source
and the true electrical consumption of the total load.
1. Loosen and remove the 2 retaining screws from the cover.
2. Remove the cover.
3. Pass the 2 cables through the cable glands.
4. Connect the cables as shown in the diagram.
5. Tighten the cables.
6. Tighten the cable glands.
7. Put back the cover and tighten the 2 screws.
Note: The UPS charges the battery as soon as it is connected to the AC-power source, even if
button is not
pressed.
Once the UPS is connected to the AC-power source, 24 hours of charging are required before the battery can
supply the rated backup time.
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3. Installation
3.3 EBM Tower 0-3KVA
A - Checking the accessory EBM
1
9SX EBM
2
Battery power cable, attached with battery detection cable
3
Quick start
4
EBM Installation manual.
Discard the EBM user’s guide if you are installing the EBM with a new UPS at the same time.
Use the UPS user’s guide to install both the UPS and the EBM.
If you ordered other UPS accessories, refer to specifi c user manuals to check the packing contents.
B - Connecting the EBM
1. Plug the EBM power cable(s) into the battery connector(s). Up to 4 EBMs may be connected to the UPS.
2. Verify that the EBM connections are tight and that adequate bend radius and strain relief exist for each
cable.
3. Connect the battery detection cable(s) to the connector of the UPS and of the EBM(s).
3.4 Connecting other accessories
If you ordered other UPS accessories, refer to specifi c user manuals to check the connection to the UPS.
Page 17
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4. Interfaces and Communication
4.1 Control panel
The UPS has a fi ve-button graphical LCD. It provides useful information about the UPS itself, load status,
events, measurements and settings.
Online mode
indicator (green)
Fault
indicator (red)
Escape Up Down Enter On/Off
button
Battery mode
indicator (orange)
Bypass mode
indicator (orange)
The following table shows the indicator status and description:
Indicator Status Description
Green
On
The UPS is operating normally on Online or on High
Efficiency mode.
Orange
On The UPS is on Battery mode.
Orange
On The UPS is on Bypass mode.
Red
On
The UPS has an active alarm or fault. See
troubleshooting on page 34 for additional
information.
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4. Interfaces and Communication
4.2 LCD description
After 5 minutes of inactivity, the LCD displays the screen saver.
The LCD backlight automatically dims after 10 minutes of inactivity. Press any button to restore the screen.
Operation status
Load/equipment status
Battery status
Efficiency and load group information
The following table describes the status information provided by the UPS.
Note: If other indicator appears, see troubleshooting on page 34 for additional information.
Operation status Cause Description
Standby mode The UPS is Off, waiting for start-up
command from user.
Equipment is not powered until
button is pressed.
Online mode
The UPS is operating normally. The UPS is powering and protecting
the equipment.
Battery mode
1 beep every 10 seconds
A utility failure has occurred and the
UPS is on Battery mode.
The UPS is powering the equipment
with the battery power.
Prepare your equipment for
shutdown.
End of backup time
1 beep every 3 seconds
The UPS is on Battery mode and the
battery is running low.
This warning is approximate, and
the actual time to shutdown may
vary.
High Efficiency mode
The UPS is operating on High
Efficiency mode.
The UPS is powering and protecting
the equipment.
Bypass mode
An overload or a fault has occurred,
or a command has been received,
and the UPS is on Bypass mode.
Equipment is powered but not
protected by the UPS.
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4. Interfaces and Communication
4.3 Display functions
Press the Enter ( ) button to activate the menu options. Use the two middle buttons ( and ) to scroll
through the menu structure. Press the Enter ( ) button to select an option. Press the button to cancel or
return to the previous menu.
Main menu Submenu Display information or Menu function
Measurements [Load] W VA A pf / [Input/Output] V Hz / [Efficiency] % /
[Battery] % min V n° [Battery remaining life] months /
[Average power usage] Wh / [Cumulated power] Wh
Control Go to Bypass Transfers the UPS on Bypass mode
Load segments On/Off Commands the load segments
Start battery test Starts a manual battery test
Connectivity test Tests dry contact relay outputs and relay card contacts.
Simulates line failure and battery low
Function reset Clears active fault, power usage, battery remaining life, reset
NMC, Restore factory settings
Settings Local settings Sets product general parameters
In/Out settings Sets Input and Output parameters
On/Off settings Sets On/Off conditions
Battery settings Sets battery configuration
Com settings Sets communication parameters
Event log Event filter Selects faults, alarms and/or events to display
Event list Displays the events stored
Reset event list Clears events
Fault log Fault list Displays the faults stored
Reset fault list Clears faults
Identification [Product type/model] / [Part/Serial number] / [UPS/NMC
firmware] / [Com card IPv4], [Com card IPv6], [Com card MAC]
Registration Links to Eaton registration website
4.4 User settings
The following table displays the options that can be changed by the user.
Submenu Available settings Default settings
Local settings
Language [English] [Français] [Español]
[Português] [Simplified Chinese]
[Italiano] [Deutsch] [Русский] [Japanese]
Menus, status, notices and alarms, UPS
fault, Event Log data and settings are in
all supported languages.
[English]
Automatic message for user
configuration when UPS is
powered for the first time.
Date / time Format:
[International] [US]
[US]
LCD Modify LCD screen brightness and
contrast to be adapted to room light
conditions.
Audible alarm [Enabled] [Disabled on battery] [Always
disabled]
Enable or disable the buzzer if an alarm
occurs.
[Enabled]
Level: [High] [Low] [High]
Protected access [Enabled] [Disabled]
Password is: 0577
[Disabled]
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4. Interfaces and Communication
Submenu Available settings Default settings
In/Out settings
Output voltage [200V] [208V] [220V] [230V] [240V] [230V]
Output frequency Mode: [Normal] [Converter] [Marine]
Frequency can be changed in Frequency
[Converter] mode
In [Marine] mode output frequency
follows input frequency
[Normal]
Output mode Mode: [Industrial] [IT] [Custom]
Overload: [Inv>Stop] [Inv>BP]
[Inv>BP>Inv]
Short-circuit: [Inv>Stop] [Inv>BP]
[Inv>BP>Inv]
[IT]
[Inv>BP>Inv]
[Inv>Stop]
Input volt hysteresis Sets input voltage hysteresis
from [1] to |10V]
[10V]
High Efficiency
mode
[Enabled] [Disabled]
Power the output from Bypass for high
efficiency
[Disabled]
Bypass settings
[Volt low]
[Volt high]
[Qualify]
[Hz synch]
[Unsynch]
[160V];
[276V];
[In spec];
[5%];
[Half cycle]
Load segments
[Auto start delay]
[Auto shutdown delay]
UPS: [0s];
Group1: [3s];
Group2: [6s]
UPS: [Disabled];
Group1: [Disabled];
Group2: [Disabled]
Overload
prealarm
[10%] … [102%]
Load % when overload alarm occurs
[102%]
On/Off settings
Start/Restart [Cold start] [Auto restart] [Auto start]
[Start on bypass]
[Cold start] [Auto restart] are
Enabled
[Auto start] [Start on bypass]
are Disabled
Forced reboot [Enabled] [Disabled]
[Timer] [10s] … [180s]
When mains recover during a shutdown
sequence:
If set to Enabled, shutdown sequence
will complete and wait 10 seconds prior
to restart.
If set to Disabled, shutdown sequence
will not complete, UPS stays on.
[Enabled]
[10s]
Energy saving [Enabled] [Disabled]
[Time] [1min] … [15min]
[Level] [100W] … [1000W]
If Enabled, UPS will shut-down after
defined duration. Of back-up time, if
load is less than set value.
[Disabled]
[5min]
[100W]
Sleep mode [Enabled] [Disabled]
[Timer] [10min] … [120min]
If Disabled, LCD and communication
will turn OFF immediately after UPS
is OFF.
If Enabled, LCD and communication
stays ON 1h30 min after UPS is OFF.
[Enabled]
[90min]
Site wiring fault [Enabled] [Disabled]
Prevents from starting the UPS in case
of phase vs neutral wires swapping or
improper grounding.
[Disabled]
Power Off alert [Enabled] [Disabled]
If Enabled, activates a confirmation
screen that requires user confirmation
after pressing the power button, before
the UPS shutdown occurs.
[Enabled]
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Submenu Available settings Default settings
Battery settings
Automatic battery
test
In ABM
®
cycling mode:
[No test] [Every ABM
®
cycle]
In constant charge mode:
[No test] [Every day] [Every week]
[Every month]
[Every ABM
®
cycle]
[Every week]
Low battery
warning
[Capacity] [0%] … [100%]
[Runtime] [0min] … [60min]
The alarm triggers when the set
percentage of battery capacity or
remaining back-up time is reached.
[0%]
[3min]
Restart bat. level [0%] ... [100%]
If set, automatic restart will occur only
when percentage of battery charge is
reached.
[0%]
Battery charge
mode
[ABM
®
cycling] [Constant charge] [ABM
®
cycling]
External battery [Auto detection] [Manual EBM set.]
[Manual battery set.]
[Auto detection]
Using standard EBM, UPS
detects automatically the
number of EBM connected
Deep Disch.
protect.
[Yes] [No]
If set to Yes, the UPS automatically
prevents battery from deep discharge
by adapting end of back-up time voltage
threshold.
Warranty void if set to No.
[Yes]
Com settings
Input signals [RPO] [DB9-4]
Sets Input signals parameters (function,
delay, operation) through external
contact connectors or RS232 port.
RPO port:
- [Function]: [No] [ROO] [RPO]
[Building alarm] [Forced bypass] [On
generator] [Remote shutdown]
- [Delay]: [0s] … [999s]
- [Active]: [Open] [Closed]
DB9-4 port:
- [Function]: [No] [ROO] [RPO]
[Building alarm] [Forced bypass] [On
generator] [Remote shutdown]
- [Delay]: [0s] … [999s]
- [Active]: [High] [Low]:
[No]
[0s]
[Open]
[No]
[0s]
[High]
4. Interfaces and Communication
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4. Interfaces and Communication
Submenu Available settings Default settings
Com settings
Output signals [Relay] [DB9-1] [DB9-8]
Sets events or fault that will actuate
Output signal parameters through
external contact connector or RS232
port
[Relay]: [On bat] [Low bat] [Bat fault]
[Bypass] [UPS OK] [Load protected]
[Load powered] [General alarm] [Ext.
charger ON] [OVL pre-alarm]
[DB9-1]: [On bat] [Low bat] [Bat fault]
[Bypass] [UPS OK] [Load protected]
[Load powered] [General alarm] [Ext.
charger ON] [OVL pre-alarm]
[DB9-8]: [On bat] [Low bat] [Bat fault]
[Bypass] [UPS OK] [Load protected]
[Load powered] [General alarm] [Ext.
charger ON] [OVL pre-alarm]
[Relay] [Bypass]
[DB9-1] [Low bat]
[DB9-8] [On bat]
Remote command [Enabled] [Disabled]
If Enabled, shutdown or restart
commands from software are
authorized.
[Enabled]
Shutdown
commands
[Send CMD] [Output OFF] [OFF delay]
[restart]
Sets events or fault that will actuate
Output signal parameters through
external contact connector or RS232
port
[Send CMD]: [Yes] [No]
[Output OFF]: [No] [UPS] [Group 1]
[Group 2] [Group 1 + Group 2]
[OFF delay]: [0s] …[999s]
[Restart]: [Yes] [No]
For a proper server shutdown please
make sure that the Output OFF delay is
long enough
Send CMD: [No]
Output OFF: [No]
OFF delay: [0s]
Restart: [Yes]
On battery notice
delay
[0s] ... [99s]
Sets delay before noticing on battery
information to software.
[0s]
General alarm [On battery] [Battery fault] [Overload
pre-alarm] [Internal fault] [Ambient
temp.] [Fan lock] [Bypass overload]
[Current limit] [Short circuit] [Inverter
overload] [Power overload] [Low
battery] [On bypass] [UPS OK] [Load
protected] [Load powered] [Ext. charger
ON]
Defines which event or fault generate
a general alarm through Output signal
screen.
[Internal fault]
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4. Interfaces and Communication
4.5 Communication ports
Connection of RS232 or USB communication port
Independent Multiplexed
Communication Bay USB RS-232
Any connectivity card Available Not in use
Any connectivity card Not in use Available
1. Connect the RS232
17
or USB
18
communication cable to the serial or USB port on the computer
equipment.
2. Connect the other end of the communication cable
17
or
18
to the USB
10
or RS232
9
communication
port on the UPS.
The UPS can now communicate with EATON power management software.
Characteristics of the contact RS232 communication port
Contact characteristics (optocoupler)
• Voltage: 48 V DC max
• Current: 25 mA max
Pin Signal Direction Function
1 Bat Low Output Low Battery Output
2 TxD Output Transmit to external device
3 RxD Input Receive from external device
4 I/P SIG Input -
5GNDS - Signal Common tied to
chassis
6 PNP Input Plug and Play
7Not used
8BAT ModeOutput -
9 +5V Output Power supply for external
signal or options
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4.6 UPS remote control functions
Programmable Signal Inputs
The 9SX incorporates 2 programmable signal inputs: one RPO terminal input, one RS-232 input (pin-4).
Signal inputs can be confi gured (see User settings > Com settings > Signal Input on page21) to have one of
the following functions:
Function Description
No No function, please choose a function if you want to use input signal
RPO Remote Power off (RPO) is used to shutdown the UPS remotely
ROO Remote On/Off allows remote action of button to switch On/Off the UPS.
(Cold start is prohibited while using the ROO function)
Forced bypass If feeding the load the unit goes to bypass operation and stays there regardless of the
bypass state until the input is inactivated
Building
alarm
Active input generates an alarm "building alarm"
On generator Active input disables synchronization and transfers to bypass
Remote
shutdown
Active input turns UPS output (or outlet groups) off after a user defi ned shutdown
delay but keeps on charging batteries according to a selected charging scheme,
inactive input does not abort shutdown countdown. Depending on the "Restart"
parameter (see User settings > Com Settings > Shutdown commands on page 22) the
unit may startup automatically.
Warning Signal inputs have no function by default please choose a function through the LCD
(User Settings > Com settings > Input signals on page 21).
See below example of confi guration with RPO terminal used as RPO function:
• Remote Power Off (RPO)
RPO is used to shutdown the UPS remotely when the contact is open. This feature can be used for shutting
down the load and the UPS by thermal relay, for instance in the event of room over temperature. When RPO
is activated, the UPS shuts down the output and all its power converters immediately. The UPS remains on
to alarm the fault.
The RPO circuit is an IEC 60950 safety extra low voltage (SELV) circuit. This circuit must be separated from any
hazardous voltage circuits by reinforced insulation.
• The RPO must not be connected to any utility connected circuits. Reinforced insulation to the utility is
required. The RPO switch must be a dedicated latching-type switch not tied into any other circuit. The RPO
signal must remain active for at least 250 ms for proper operation.
• To ensure the UPS stops supplying power to the load during any mode of operation, the input power must
be disconnected from the UPS when the Remote Power Off function is activated.
Leave the RPO connector installed in the RPO port on the UPS even if the RPO function is not needed.
RPO connections:
RPO Comments
Connector type Terminal, 14 AWG Maximum wires
External breaker specifi cation 60 V DC/30 V AC 20 mA max
4. Interfaces and Communication
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4. Interfaces and Communication
• Remote control connection and test
1. Check the UPS is shut down and the electrical supply network disconnected.
2. Remove RPO connector from the UPS by unfi tting the screws.
3. Connect a normally closed volt-free contact between the two pins of connector.
Contact open: shut down of UPS.
To return to normal operation, deactivate the external remote shut down contact
and restart the UPS from the front panel.
Normally closed
4. Plug the RPO connector into the back of the UPS and fi x the screws.
5. Connect and restart the UPS according to the previously described procedures.
6. Activate the external remote shut down contact to test the function.
Always test the RPO function before applying your critical load to avoid accidental load loss.
Programmable Signal Outputs
The 9SX incorporates 3 programmable signal outputs: one relay output, 2 optocouplers outputs (pin-1/8).
Signal outputs can be confi gured (see User Settings > Com settings > Output Signals on page 22) to report
the following information:
Signal Default
assignment
Description
On battery (On bat) DB9-Pin 8 UPS is in battery mode
Low battery (Low bat) DB9-Pin 1
Battery is nearly empty
Battery fault (Bat fault) -
Battery fault
Bypass
Relay output
(1)
UPS is operating in Bypass mode
Load powered
- Load is powered (from inverter or bypass)
Load protected
- UPS is on inverter, with no alarm and ready to go to battery
General alarm
- Choose events that will trigger this alarm trough the LCD
(User settings > Com settings > General alarm) for more
information on possible events please look at page 22.
Ext charger ON
- Control an optional external battery charger on and off.
OVL pre-alarm
- Overload pre-alarm
(1) Relay output:
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4. Interfaces and Communication
Connectivity Cards
Connectivity cards allow the UPS to communicate in a variety of networking environments and with different
types of devices. The 9SX models have one available communication bay for the following connectivity cards:
• Network-MS card - has SNMP and HTTP capabilities as well as monitoring through a Web browser
interface; connects to Ethernet network. In addition, a Environmental Monitoring Probe can be attached to
obtain humidity, temperature, smoke alarm, and security information.
• Network-M2 card - provides a Gigabit Ethernet connection and enables secure UPS monitoring over
HTTPS web browser interface, SNMP v1/v3 protocol and email alarms. In addition, up to 3 Environmental
Monitoring Probes can be attached to obtain humidity, temperature, smoke alarm, and security information.
• Modbus-MS card - has connection to Modbus protocol in addition to network management.
• INDGW-M2 Industrial Gateway card - provides Modbus TCP and 2/4 wire Modbus RTU communications in
addition to all the features of the Gigabit network card (Network-M2).
• Relay-MS card - has isolated dry contact (Form-C) relay outputs for UPS status: Utility failure, Battery low,
UPS alarm/OK, or on Bypass.
• INDRELAY-MS card - has isolated dry contact relay outputs rated for 250Vac/8A for UPS status: Utility
failure, Battery low, UPS alarm/OK, or on Bypass. It has terminal block connectors.
Installation of the communication cards (optional)
It is not necessary to shutdown the UPS
before installing a communication card.
1. Remove the slot cover
2
secured by
screws.
2. Insert the communication card in the
slot.
3. Secure the card cover with the 2 screws.
4.7 Eaton Intelligent Power Software suite
Eaton Intelligent Power Software suite is available from eaton.com/downloads.
Eaton Software suite provides up-to-date graphics of UPS power and system data and power fl ow.
It also gives you a complete record of critical power events, and it notifi es you of important UPS or power
information.
If there is a power outage and the 9SX UPS battery power becomes low, Eaton Software suite can automatically
shut down your computer system to protect your data before the UPS shutdown occurs.
4.8 Cybersecurity
Eaton is committed to minimizing the Cybersecurity risk in its products and deploys cybersecurity best
practices and latest cybersecurity technologies in its products and solutions, making them more secure,
reliable and competitive for our customers. Eaton also offers Cybersecurity Best Practices whitepapers to its
customers, referenced at www.eaton.com/cybersecurity.
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5. Operation
5.1 Start-up and Normal operation
To start the UPS:
1. Verify that the UPS power cord is plugged in and upstream circuit breaker is turned on.
2. The UPS front panel display illuminates and shows EATON logo.
3. Verify that the UPS status screen shows
.
4. Press the
button on the UPS front panel for at least 2 seconds.
The UPS front panel display changes status to "UPS starting...".
5. Check the UPS front panel display for active alarms or notices. Resolve any active alarms before continuing.
See "Troubleshooting" on page 34.
If the indicator is on, do not proceed until all alarms are clear. Check the UPS status from the front panel
to view the active alarms. Correct the alarms and restart if necessary.
6. Verify that the indicator illuminates solid, indicating that the UPS is operating normally and any loads
are powered and protected.
The UPS should be in Normal mode.
5.2 Starting the UPS on Battery
Before using this feature, the UPS must have been powered by utility power with output enabled at least
once. Battery start can be disabled. See the "Cold start" setting in "ON/OFF Settings" on page 20.
To start the UPS on battery:
1. Press the
button on the UPS front panel until the UPS front panel display illuminates and shows
a status of "UPS starting...".
The UPS transfers from Standby mode to Battery mode. The indicator illuminates solid.
The UPS supplies power to your equipment.
2. Check the UPS front panel display for active alarms or notices besides the "Battery mode" notice
and notices that indicate missing utility power. Resolve any active alarms before continuing.
See "Troubleshooting" on page 34.
Check the UPS status from the front panel to view the active alarms. Correct the alarms and restart
if necessary.
5.3 UPS Shutdown
To shut down the UPS:
1. Press the
button on the front panel for 3 seconds.
A confi rmation message will appear.
When confi rmed, the UPS starts to beep and shows a status of "UPS shutting OFF...". The UPS then
transfers to Standby mode, and the
indicator turns off.
5.4 Operating modes
The Eaton 9SX front panel indicates the UPS status through the UPS indicators, see page 17.
Online mode
During Online mode, the indicator illuminates solid and the UPS is powered from the utility.
The UPS monitors and charges the batteries as needed and provides fi ltered power protection to your
equipment. Optional High Effi ciency and Energy Saving settings minimize heat contribution to the
environment. See user settings on page 19.
Battery mode
When the UPS is operating during a power outage, the alarm beeps once every 10 seconds and the
indicator illuminates solid. The necessary energy is provided by the battery.
When the utility power returns, the UPS transfers to Online mode operation while the battery recharges.
If battery capacity becomes low while on Battery mode, the audible alarm beeps once every 3 seconds.
This warning is approximate, and the actual time to shutdown may vary signifi cantly.
Shutdown all applications on the connected equipment because automatic UPS shutdown is imminent.
When utility power is restored after the UPS shuts down, the UPS automatically restarts.
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5. Operation
Low-battery warning
• The indicator illuminates solid.
• The audio alarm beeps every three seconds.
The remaining battery power is low. Shut down all applications on the connected equipment because
automatic UPS shutdown is imminent.
End of battery backup time
• LCD displays "End of backup time".
• All the LEDs go OFF.
• The audio alarms stops.
Bypass mode
In the event of a UPS overload or internal failure, the UPS transfers your equipment to utility power. Battery
mode is not available and your equipment is not protected; however, the utility power continues to be
passively fi ltered by the UPS. The indicator illuminates.
Depending on overload conditions, the UPS remains in Bypass mode for at least 5 seconds and will stay in
this mode if three transfers to Bypass occur within 20 minutes.
The UPS transfers to Bypass mode when:
• the user activates Bypass mode through the front panel,
• the UPS detects an internal failure,
• the UPS has an over temperature condition,
• the UPS has an overload condition listed in table 6 on page 38.
The UPS shuts down after a specifi ed delay for overload conditions listed in table 6 on page 38.
The UPS remains on to alarm the fault.
5.5 Return of AC Input Power
Following an outage, the UPS restarts automatically when AC input power returns (unless the restart function
has been disabled) and the load is supplied again.
5.6 Setting High Effi ciency mode
In High Effi ciency mode, the UPS operates normally on Bypass and transfers to Online (or Battery) mode in
less than 10 ms when utility fails. Transfers to High Effi ciency mode will be active after 5 minutes of Bypass
voltage monitoring: if Bypass quality is not in tolerance, then the UPS will remain in Online mode.
Eaton recommends to use the HE mode only to protect IT equipment.
To s et t h e H i g h Ef fi ciency mode:
1. Select Settings, In/Out settings, and High Effi ciency mode.
2. Select Enabled and Enter to confi rm.
3. The UPS transfers to High Effi ciency mode after 5 minutes.
5.7 Confi guring Bypass settings
The following settings are available for confi guring Bypass operation.
Bypass Voltage Low Limit
The default disables a transfer to Bypass if the measured bypass voltage level is below the nominal output
voltage minus 20%. You can confi gure the setting for another voltage value. This setting can be overruled by
the "Qualify Bypass" setting.
Bypass Voltage High Limit
The default disables a transfer to Bypass if the measured bypass voltage level is above the nominal output
voltage plus 15%. You can confi gure the setting for another voltage value. This setting can be overruled by
the "Qualify Bypass" setting.
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5. Operation
Qualify Bypass
The default setting ("In spec") allows a transfer to Bypass only when Bypass is within the following
specifi cations:
• Bypass voltage is between the "Bypass Voltage Low Limit" and "Bypass Voltage High Limit" settings.
• Bypass frequency is within nominal frequency 5%.
You can prohibit Bypass ("Never") or always allow Bypass with no specifi cation checking ("Always"). For
"Always on UPS Fault," transfer to Bypass is always made on UPS fault; otherwise, operation proceeds as
with the default setting.
Synchronization Window
The UPS tries to synchronize with Bypass when the Bypass frequency is less than the value set for the
"Synchronization Window" setting. When the Bypass frequency is more than the set value, the UPS goes to
nominal frequency.
Unsynchronized Transfers
When Qualify Bypass is set to "Always" or "Always on Fault" you can select the interruption time when
transferring to bypass, default setting is "Half Cycle" but can be changed to "Full cycle".
5.8 Confi guring battery settings
Automatic battery test
Automatic battery tests are done every week in constant charging mode and at each cycle in ABM
®
mode. The
tests frequency can be modifi ed.
During the test, the UPS transfers to Battery mode and discharges the batteries for 10 seconds under load.
Battery mode is not displayed and battery low alarm does not activate during a battery test.
The battery test may be postponed due to bad conditions, or failed if battery is not ok.
Low battery warning
During discharge, the low battery alarm is activated if the remaining runtime goes below 3 minutes or less
than the setting capacity threshold (0% by default).
This threshold can be modifi ed.
External battery setting
The number of Extended Battery Module is automatically detected, or can be set manually in number of EBM
or in Ah.
Deep discharge protection
This setting is recommended to avoid damaging the battery. Warranty is void if deep discharge protection is
disabled.
5.9 Retrieving the Event log
To retrieve the Event log through the display:
1. Press any button to activate the menu options, then select Event log.
2. Scroll through the listed events.
5.10 Retrieving the Fault log
To retrieve the Fault log through the display:
1. Press any button to activate the menu options, then select Fault log.
2. Scroll through the listed faults.
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6. UPS maintenance
6.1 Equipment care
For the best preventive maintenance, keep the area around the equipment clean and dust free.
If the atmosphere is very dusty, clean the outside of the system with a vacuum cleaner.
For full battery life, keep the equipment at an ambient temperature of 25 °C (77 °F).
If the UPS requires any type of transportation, verify that the UPS is disconnected and turned off .
The batteries are rated for a 3-5 year service life. The length of service life varies, depending on the frequency
of usage and ambient temperature (life divided by 2 each 10 °C above 25 °C).
Batteries used beyond expected service life will often have severely reduced runtimes. Replace batteries at
least every 4 years to keep units running at peak effi ciency.
Batteries runtime will be reduced at low temperature (below 10 °C).
6.2 Storing the equipment
If you store the equipment for a long period, recharge the battery every 6 months by connecting the UPS to
utility power. The internal batteries charge to 90% capacity in less than 3 hours. However, Eaton recommends
that the batteries charge for 24 hours after long-term storage.
Check the battery recharge date on the shipping carton label.
If the date has passed and the batteries were never recharged, do not use them. Contact your service
representative.
6.3 When to replace batteries
Eaton UPS batteries have an expected life span of 3-5 years. After 4 years of operation, the UPS will provide
a battery replacement notifi cation reminding you that your batteries are nearing the end of their useful life.
You should take proactive steps to ensure you replace your batteries for optimal operation and reliability.
Contact your service representative to order new batteries.
Battery recommended replacement date can be accessed through the LCD (Measurements > Battery).
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6. UPS maintenance
6.4 Replacing batteries
DO NOT DISCONNECT the batteries while the UPS is in Battery mode.
Batteries can be replaced easily without turning off the UPS or disconnecting the load.
If you prefer to remove input power to change the batteries, see "UPS Shutdown" on page 27.
Consider all warnings, cautions, and notes before replacing batteries.
• Servicing should be performed by qualifi ed service personnel knowledgeable of batteries and required
precautions. Keep unauthorized personnel away from batteries.
• Batteries can present a risk of electrical shock or burn from high short circuit current.
Observe the following precautions:
1. Remove watches, rings, or other metal objects.
2. Use tools with insulated handles.
3. Do not lay tools or metal parts on top of batteries.
4. Wear rubber gloves and boots.
• When replacing batteries, replace with the same type and number of batteries or battery packs.
Contact your service representative to order new batteries.
• Proper disposal of batteries is required. Refer to your local codes for disposal requirements.
• Never dispose of batteries in a fi re. Batteries may explode when exposed to fl ame.
• Do not open or mutilate the battery or batteries. Released electrolyte is harmful to the skin and eyes and
may be extremely toxic.
• Determine if the battery is inadvertently grounded. If inadvertently grounded, remove source
from ground. Contact with any part of a grounded battery can result in electrical shock.
The likelihood of such shock can be reduced if such grounds are removed during installation and
maintenance (applicable to equipment and remote battery supplies not having a grounded supply circuit).
• ELECTRIC ENERGY HAZARD. Do not attempt to alter any battery wiring or connectors. Attempting to alter
wiring can cause injury.
• Disconnect charging source prior to connecting or disconnecting battery terminals.
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6. UPS maintenance
• Replacing the internal battery - TOWER 0-3KVA
The internal battery is heavy. Use caution when handling heavy batteries.
To replace the battery pack:
1. Unlock the lugs on the upper part of the front
panel.
2. Rotate the front face.
3. Remove the lower part of the front panel.
A ribbon cable connects the LCD control
panel to the UPS. Do not pull on the
cable or disconnect it.
4. Disconnect the internal battery connector.
5. Unscrew and remove the 2 screws of the metal
battery cover.
6. Pull up the metal battery protection cover.
7. Remove the battery cover to free the battery
pack.
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6. UPS maintenance
8. Pull out the plastic handle of the battery pack,
and slide the pack out slowly on to a fl at and
stable surface. Use two hands to support
the battery pack. See "Recycling the used
equipment" on page 33 for proper disposal.
9. Verify that the replacement batteries have the
same rating as the batteries being replaced.
10 Put the new battery pack into the UPS. Push
the battery pack fi rmly to ensure a proper
connection.
11. Reassemble in the reverse order.
12. Continue to "Testing new batteries" on
page 33.
13. Reset the 4 years Life Cycling Monitoring
(LCM): Control > Reset battery life.
• Replacing the EBM(s) (all models)
The EBM is heavy (see page 8), handling requires a minimum of 2 people.
To replace the EBM(s):
1. Unplug the EBM power cable and battery detection cable from the UPS.
If additional EBM(s) are installed, unplug the EBM power cable and battery detection cable from each
EBM.
2. Replace the EBM(s). See "Recycling the used equipment" on page 33 for proper disposal.
A small amount of arcing may occur when connecting an EBM to the UPS. This is normal and will not harm
personnel. Insert the EBM cable into the UPS battery connector quickly and fi rmly.
3. Plug the EBM cable(s) into the battery connector(s). Up to four EBMs may be connected to the UPS.
4. Verify that the EBM connections are tight and that adequate bend radius and strain relief exist for each
cable.
5. Connect the battery detection cable(s) to the connector of the UPS and of the EBM(s).
• Testing new batteries
To test new batteries:
1. Charge the batteries for 48 hours.
2. Press any button to activate the menu options.
3. Select Control then Start battery test.
The UPS starts a battery test if the batteries are fully charged, the UPS is in Normal mode with no active
alarms, and the bypass voltage is acceptable.
During the battery test, the UPS transfers to Battery mode and discharges the batteries for 10 seconds. The
front panel displays "Battery test in progress" and the percentage of the test completed.
6.5 Recycling the used equipment
Contact your local recycling or hazardous waste center for information on proper disposal of the used
equipment.
• Do not dispose of the battery or batteries in a fi re. Batteries may explode. Proper disposal of batteries is
required. Refer to your local codes for disposal requirements.
• Do not open or mutilate the battery or batteries. Released electrolyte is harmful to the skin and eyes. It
may be toxic.
Do not discard the UPS or the UPS batteries in the trash. This product contains sealed, lead acid batteries and
must be disposed of properly. For more information, contact your local recycling/reuse or hazardous waste
center.
Do not discard waste electrical or electronic equipment (WEEE) in the trash. For proper disposal, contact your
local recycling/reuse or hazardous waste center.
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7. Troubleshooting
The Eaton 9SX are designed for durable, automatic operation and also alert you whenever potential operating
problems may occur. Usually the alarms shown by the control panel do not mean that the output power is
affected. Instead, they are preventive alarms intended to alert the user.
• Events are silent status information that are recorded into the Event log. Example = "AC freq in range".
• Alarms are recorded into the Event log and displayed on the LCD status screen with the logo blinking.
Some alarms may be announced by a beep every 3 seconds. Example = "Battery low".
• Faults are announced by a continuous beep and red LED, recorded into the Fault log and displayed on the
LCD with a specifi c message box. Example = Out. short circuit.
Use the following troubleshooting chart to determine the UPS alarm condition.
7.1 Typical alarms and faults
To check the Event log or Fault log:
1. Press any button on the front panel display to activate the menu options.
2. Press the
button to select Event log or Fault log.
3. Scroll through the listed events or faults.
The following table describes typical conditions.
Conditions Possible cause Action
Battery mode
LED is On.
1 beep every 10 seconds.
A utility failure has occurred and the
UPS is in Battery mode.
The UPS is powering the equipment
with battery power. Prepare your
equipment for shutdown.
Battery low The UPS is in Battery mode and the
battery is running low.
This warning is approximate, and the
actual time to shutdown may vary
significantly.
Depending on the UPS load and
number of Extended Battery Modules
(EBMs), the "Battery Low" warning
may occur before the batteries reach
20% capacity.
LED is On.
1 beep every 3 seconds.
No battery The batteries are disconnected. Verify that all batteries are properly
connected.
If the condition persists, contact your
service representative.
LED is On.
Beep continuous.
Battery fault The battery test is failed due to bad or
disconnected batteries, or the battery
minimum voltage is reached in ABM
®
cycling mode.
Verify that all batteries are properly
connected. Start a new battery test:
if the condition persists, contact your
service representative.
LED is On.
Beep continuous.
The UPS does not
provide the expected
backup time.
The batteries need charging or service. Apply utility power for 48 hours to
charge the batteries. If the condition
persists, contact your service
representative.
Bypass mode An overload or a fault has occurred, or
a command has been received and the
UPS is in Bypass mode.
Equipment is powered but not
protected by the UPS.
Check for one of the following alarms:
overtemperature, overload or UPS
failure.
LED is on.
Power overload Power requirements exceed the
UPS capacity (greater than 100% of
nominal; see in table 6 on page 38 for
specific output overload ranges).
Remove some of the equipment from
the UPS.
The UPS continues to operate, but
may switch to Bypass mode or shut
down if the load increases.
The alarm resets when the condition
becomes inactive.
LED is On.
Beep continuous.
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7. Troubleshooting
UPS overtemperature The UPS internal temperature is too
high or a fan has failed.
At the warning level, the UPS generates
the alarm but remains in the current
operating state.
If the temperature rises another 10 °C,
the UPS transfers to Bypass mode or
shuts down if Bypass is unusable.
If the UPS transferred to Bypass
mode, the UPS will return to normal
operation when the temperature drops
5 °C below the warning level.
If the condition persists, shut down
the UPS.
Clear vents and remove any heat
sources. Allow the UPS to cool. Ensure
the airflow around the UPS is not
restricted. Restart the UPS.
If the condition continues to persist,
contact your service representative.
LED is On.
1 beep every 3 seconds.
The UPS does not start. The input source is not connected
correctly.
Check the input connections.
The Remote Power Off (RPO) switch is
active or the RPO connector is missing.
If the UPS Status menu displays the
"Remote Power Off" notice, inactivate
the RPO input.
After 4 years of operation, the UPS
will provide a battery replacement
notification reminding you that your
batteries are nearing the end of their
useful life.
See "6.3 When to replace batteries".
Site Wiring Fault Ground wire connection does not
exist, or the line and neutral wires are
reversed in the wall outlet.
(Except for models 9SX1000G /
9SX1500G / 9SX2000G / 9SX3000G /
9SX3000GL where there is no neutral).
Have a qualified electrician correct the
wiring.
(For models 9SX1000G / 9SX1500G /
9SX2000G / 9SX3000G / 9SX3000GL
disable the Site Wiring Fault Alarm
setting, see "User Settings" on
page 19).
LED is On.
1 beep every second.
7.2 Silencing the alarm
Press the ESC (Escape) button on the front panel display to silence the alarm. Check the alarm condition and
perform the applicable action to resolve the condition. If the alarm status changes, the alarm beeps again,
overriding the previous alarm silencing.
7.3 Service and support
If you have any question or problem with the UPS, call your distributor, your local service representative or
connect to: powerquality.eaton.com.
Please have the following information ready when you call for service:
• Model number
• Serial number
• Firmware version number
• Date of failure or problem
• Symptoms of failure or problem
• Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging
or request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for
all warrantied units.
For critical applications, immediate replacement may be available. Call the Help Desk for the dealer or
distributor nearest you.
7.4 CE compliance contact
• Eaton I.F. SAS - 110 Rue Blaise Pascal - 38330 Montbonnot St Martin – France.
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8. Specifications
8.1 Model specifi cations
Table 1. Power Module model list
Description Catalog Number Power ratings
Eaton 9SX 700 120V Tower 9SX700 700VA / 630W
Eaton 9SX 1000 120V Tower 9SX1000 1000VA / 900W
Eaton 9SX 1500 120V Tower 9SX1500 1500VA / 1350W
Eaton 9SX 2000 120V Tower 9SX2000 1960VA / 1770W
Eaton 9SX 3000 120V Tower 9SX3000 3000VA / 2700W
Eaton 9SX 3000 120V Tower HW 9SX3000HW 3000VA / 2700W
Eaton 9SX 1000G 208V Tower 9SX1000G 1000VA / 900W
Eaton 9SX 1500G 208V Tower 9SX1500G 1500VA / 1350W
Eaton 9SX 2000G 208V Tower 9SX2000G 2000VA / 1800W
Eaton 9SX 3000G 208V Tower 9SX3000G 3000VA / 2700W
Eaton 9SX 3000GL 208V Tower 9SX3000GL 3000VA / 2700W
Table 2. Extended Battery Module model list
Description Catalog Number
Configuration Battery voltage For power ratings
Eaton 9SX EBM 36V 9SXEBM36 Tower 36Vdc 1000VA
Eaton 9SX EBM 48V 9SXEBM48 Tower 48Vdc 1500VA
Eaton 9SX EBM 96V 9SXEBM96 Tower 96Vdc 2000-3000VA
Table 3. Weights and dimensions
Catalog Number (UPS) Weights (lb/kg) Dimensions (inch/mm) D x W x H
9SX700 25.4 / 11. 5 357 x 6.3 x 9.9 / 160 x 252 x 357
9SX1000 32.6 / 14.8 387 x 6.3 x 9.9 / 160 x 252 x 387
9SX1500 40.8 / 18.5 387 x 6.3 x 9.9 / 160 x 252 x 437
9SX2000 73.4 / 33.3 412 x 8.4 x 13.6 / 214 x 346 x 412
9SX3000 73.6 / 33.4 412 x 8.4 x 13.6 / 214 x 346 x 412
9SX3000HW 73.9 / 33.5 412 x 8.4 x 13.6 / 214 x 346 x 412
9SX1000G 25.4 / 11. 5 387 x 6.3 x 9.9 / 160 x 252 x 387
9SX1500G 32.6 / 14.8 387 x 6.3 x 9.9 / 160 x 252 x 437
9SX2000G 73.4 / 33.3 412 x 8.4 x 13.6 / 214 x 346 x 412
9SX3000G 73.6 / 33.4 412 x 8.4 x 13.6 / 214 x 346 x 412
9SX3000GL 73.6 / 33.4 412 x 8.4 x 13.6 / 214 x 346 x 412
Catalog Number (EBM) Weights (lb/kg) Dimensions (mm) D x W x H
9SXEBM36V 41.9 / 19 387 x 6.3 x 9.9 / 160 x 252 x 387
9SXEBM48V 54 / 24.5 387 x 6.3 x 9.9 / 160 x 252 x 387
9SXEBM96V 107.4 / 48.7 412 x 8.4 x 13.6 / 214 x 346 x 412
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8. Specifications
Table 4. Electrical input
Nominal frequency 50/60Hz auto-sensing
Frequency range 40-70Hz before transfer to battery
Bypass voltage range -20% / +15% of nominal value (default)
Catalog Number Default input
(Voltage/Current)
Input nominal voltages Input voltage window
9SX700 120V / 6.5A
100V, 110V, 120V, 125V
at 100% load: 100-144V
at ≤25% load: 60-144V
9SX1000 120V / 9.0A
9SX1500 120V / 12A
9SX2000 120V / 16A
at 100% load: 100-144V
at ≤25% load: 70-144V
9SX3000 120V / 24A
9SX3000HW 120V / 24A
9SX1000G 208V / 4.9A
200V, 208V, 220V, 230V,
240V
at 100% load: 190-276V
at ≤25% load: 120-276V
9SX2000G 208V / 9.4A
at 100% load: 200-276V
at ≤25% load: 140-276V
9SX3000G 208V / 14.42A
9SX3000GL 208V / 14.42A
Table 5. Electrical input connections
Catalog Number Input connection Input cable
9SX700
NEMA 5-15P Attached line cord 8ft / 2.4m
9SX1000
9SX1500
9SX2000
NEMA 5-20P Attached line cord 8ft / 2.4m
9SX3000
NEMA L5-30P Attached line cord 8ft / 2.4m
9SX3000HW
Hardwired NA
9SX1000G
IEC C14-10A Customer supplied (1)
9SX1500G
9SX2000G
IEC C14-10A IEC320/13A (IEC C13) to L6-20/1.8m (1)
9SX3000G
IEC C20-16A IEC320/16A (IEC C19) to L6-20/2.4m (2)
9SX3000GL
IEC C20-16A IEC320/16A (IEC C19) to L6-20/2.4m (2)
(1) If used in 2W + PE confi guration, customer should use input power cord IEC C13 to NEMA 6-15P or L6-15P.
(min18 AWG / 3C , min 300V, 105 °C ,min 1.5 m, max 4.5 m)
(2) If used in 2W + PE confi guration, customer should use input power cord IEC C19 to NEMA 6-20P or L6-20P.
(min14 AWG / 3C , min 300V, 105 °C , min 1.5 m, max 4.5 m)
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8. Specifications
Table 6. Electrical output
All models Normal mode High Efficiency mode Battery mode
Voltage regulation ±2% ±3%
Efficiency
9SX700 86% 93% 79,5%
9SX1000 87% 93% 82%
9SX1000G 90% 94% 82%
9SX1500 86% 93% 82%
9SX1500G 90% 94% 82%
9SX2000 88% 93% 84%
9SX2000G 90% 94% 84%
9SX3000 89% 93% 84%
9SX3000G 91% 94% 84%
Frequency regulation Sync with line ±5% of nominal line frequency
(outside this range: ±0.5% of auto-selected
nominal frequency)
±0.5% of auto-selected
nominal frequency
Nominal output 100 / 110 / 120 / 125 (for 120V models)
200 / 208 / 220 / 230 / 240 (for 208V models)
Frequency 50 or 60Hz. autosensing or configurable as a frequency converter
Output overload
(Online mode)
102%~130%* 12 seconds
130%~150%* 2 seconds
>150%* Shutdown immediately**
Output overload
(Battery mode)
102%~130%* 12 seconds
130%~150%* 2 seconds
>150%* Shutdown immediately, overload warning**
Output overload (Bypass
mode)
102%~110%* Overload warning
110%~130%* Shutdown after 5 minutes
130%~150%* Shutdown after 15 seconds
>150%* Shutdown after 300 ms
Voltage waveform Sine wave
Harmonic distortion < 3% THDV on linear load
< 5% THDV on non-linear load
Transfer time Online mode: 0 ms
High Efficiency mode: 10 ms maximum (due to loss of utility)
Power factor Up to 0.9
Load crest ratio Up to 3:1
* Percent is based on nominal Watt/VA
** Behaviour can change (see output mode in In/Out settings of the section 4.4)
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8. Specifications
Table 7. Electrical output connection
Catalog Number Output connection Output cables
9SX700 (2) NEMA 5-15R
(2) NEMA 5-15R Group1
(2) NEMA 5-15R Group2
NA
9SX1000
9SX1500
9SX2000 (2) NEMA 5-20R + (1) NEMA L5-20R
(2) NEMA 5-20R Group1
(2) NEMA 5-20R Group2
9SX3000
9SX3000HW NA
9SX1000G (3) IEC320 C13
(2) IEC320 C13 Group1
(1) IEC320 C13 Group2
(2) IEC10A 6 feet (IEC320 C13 to
IEC320 C14)
9SX1500G (3) IEC320 C13
(2) IEC320 C13 Group1
(1) IEC320 C13 Group2
9SX2000G (4) IEC320 C13
(2) IEC320 C13 Group1
(2) IEC320 C13 Group2
9SX3000G (4) IEC320 C13 + (1) IEC320 C16
(2) IEC320 C13 Group1
(2) IEC320 C13 Group2
9SX3000GL (4) NEMA L6-30R + (2) NEMA 6-20R
(2) NEMA L6-20R Group1
(2) NEMA L6-20R Group2
NA
Table 8. Environmental and safety
Certifications IEC/EN 62040-1
IEC/EN 62040-2: Cat. C1
IEC/EN 62040-3
UL1778 5
th
edition
CSA 22.2
EMC (Emissions)* CISPR22 Class B
FCC part 15 Class B / ICES-003
EMC (Immunity) IEC 61000-4-2, (ESD): 8 kV Contact Discharge / 15 kV Air Discharge
IEC 61000-4-3, (Radiated field): 10 V/m
IEC 61000-4-4, (EFT): 4 kV
IEC 61000-4-5, (Surges): 2 kV Differentiel Mode / 4 kV Common Mode
IEC 61000-4-6, (Electromagnetic field): 10 V
IEC 61000-4-8, (Conducted magnetic field): 30 A/m
* for output cable < 10m.
Agency markings CE / cULus / NOM (for 120V models)
Operating temperature 0 to 40 °C (32 to 104 °F) in Online mode, with linear derating for altitude
Note: thermal protection switches load to Bypass in case of overheating.
Storage temperature 0 to 40 °C (32 to 104 °F) with batteries
-25 to 55 °C (-13 to 130 °F) without batteries
Transit temperature -25 to 55 °C (-13 to 130 °F)
Relative humidity 0 to 96% no condensing
Operating altitude Up to 3,000 meters (9,843 ft) above sea level, no derating for 35 °C (95 °F)
room temperature
Transit altitude Up to 10,000 meters (32,808 ft) above sea level
Audible noise < 50 dBA at 1 meter typical
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8. Specifications
Table 9. Battery
Internal batteries EBM
Tower configuration 700VA: 24Vdc - 2 x 12V. 9Ah
1000VA: 36Vdc - 3 x 12V. 9Ah
1500VA: 48Vdc - 4 x 12V. 9Ah
2000VA: 96Vdc - 8 x 12V. 9Ah
3000VA: 96Vdc - 8 x 12V. 9Ah
9SXEBM36: 36Vdc - 2 x 3 x 12V. 9Ah
9SXEBM48: 48Vdc - 2 x 4 x 12V. 9Ah
9SXEBM96: 96Vdc - 2 x 8 x 12V. 9Ah
Ty p e Sealed, maintenance-free, valve-regulated, lead-acid, with minimum 3-year
float service life at 25 °C (77 °F). Lifetime is reduced above 25°C (77°F)
Monitoring Advanced monitoring for earlier failure detection and warning
EBM battery cable
length
400 mm / 15.75 in
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9. Glossary
Frequency converter Operating mode used to convert the AC-power frequency between the UPS input
and output (50Hz -> 60Hz or 60Hz -> 50Hz).
Low-battery warning This is a battery-voltage level indicating that battery power is low and that the user
must take action to prevent the imminent break in the supply of power to the load.
Backup time Time during which the load can be supplied by the UPS operating on battery
power.
Load Devices or equipment connected to the UPS output.
HE mode Operating mode by which the load is supplied directly by the AC source if it is
within the tolerances defi ned by the user. This mode reduces the consumption
of electrical power.
Normal (double The normal UPS operating mode in which the AC source supplies the UPS which
conversion) mode in turn supplies the connected loads (after electronic double conversion).
Normal AC source Normal source of power for the UPS.
Relay contacts Contacts supplying information to the user in the form of signals.
UPS Uninterruptible Power Supply.
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