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Napoleon.com | Prestige Pro
®
Series
Troubleshooting |
21
Troubleshooting
Troubleshooting
Lighting Problems
• Main, rear or side burners will not light with the igniter, but will light with a match.
• Burners will not cross light each other.
Possible causes Solution
Main
Burner
JETFIRE
TM
outlet is dirty or clogged Clean JETFIRE
TM
outlet with a soft bristle brush.
Dirty or corroded cross light brackets. Clean or replace as required.
Rear and Side
Burners
Dead battery, or installed incorrectly. Replace with premium heavy- duty battery.
Loose electrode wire or switch terminal wires.
Check electrode wire is firmly pushed onto the terminal on the
back of the igniter. Check the lead wires from the module to the
ignition switch (if equipped) are firmly pushed onto their respective
terminals.
Lifting flames on burner.
Close air shutter according to “Maintenance Instructions”-
Combustion Air Adjustment section in this Owner’s Manual.
IMPORTANT! This must be done by a qualified gas installer.
Illumination Problems
• Oven Halogen Bulbs not working.
• Control Panel lights not working.
Possible causes Solution
Unit is not connected to power
Plug power cord (from working GFI protected outlet) into
electrical box on the back of the grill. Plug transformer cord into
power box.
Blown fuse Replace fuse located on outlet line of transformer.
Faulty transformer
Check transformer output – should be 12VAC. Replace if
required.
Terminal on switch or circuit board are corroded or loose
Clean connections and ensure connectors are pushed together
firmly. Access to circuit board is under electrical cover on left
side of cabinet.
Halogen bulbs blown (oven lights only)
Replace bulbs as per the instructions in the “Maintenance
Instructions”- Replacing Oven Halogen Bulbs section of this Owner’s
Manual
Noises and Flare-ups
• Humming regulator.
• Excessive flare-ups and uneven heat.
Possible causes Solution
Normal humming noise on hot days.
This isn’t a defect. It’s caused by internal vibrations in the
regulator and doesn’t affect the performance or safety of the grill.
Humming regulators WILL NOT be replaced.
The cylinder valve was opened too quickly. Open cylinder valve slowly
Sear plates installed incorrectly.
Ensure sear plates are installed with holes towards the front, and
the slots on the bottom. See Assembly Instructions Guide.
Improper heating. Preheat grill with all main burners on high for 10 to 15 minutes.
Excessive grease and ash build on sear plates and in drip
pan.
Clean sear plates and drip pan regularly. Do not line pan with
aluminum foil. Refer to "Cleaning Instructions".
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