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48
TROUBLESHOOTING
PROBLEM POSSIBLE CAUSES SOLUTIONS
NOISE (Please refer to
Normal Operating Sounds
)
High pitch “jet
engine” noise
• A certain amount of motor
whine is normal during the spin
cycle.
Rattling and
clanking noise
• Foreign objects such as coins
or safety pins may be in drum
or pump.
• Belt buckles and metal
fasteners are hitting wash drum.
• Stop washer and check drum. If no
objects are found, perform cycle
with empty drum. If noise continues,
item may be in pump. Call your
authorized service technician.
• To prevent unnecessary noise and
damage to drum, fasten fasteners
and turn items inside out.
Thumping
sound
• Heavy wash loads may
produce a thumping sound.
This is usually normal. If sound
continues, washer is probably
out of balance.
• Stop washer and redistribute wash
load.
Vibrating noise • Washer is not resting firmly on
floor.
• Shipping bolts and foam block
have not been removed during
installation.
• Wash load unevenly distributed
in drum.
• Move washer so it rests firmly on
floor. Adjust leveling legs. See
Leveling the washer
for details.
• See Installation
sections of this
manual for removing shipping bolts
and foam block.
• Stop washer and rearrange wash
load.
OPERATING
Residue left in
drum
• Heavily soiled items. • Wipe drum with a nonabrasive
household cleanser, then rinse. Shake
or brush excess dirt and sand from
items before washing.
LED displays
“
”
• Washer has been programmed
to temporarily perform a
repeating demo cycle.
• Reset the unit back to factory default
settings.
1. Press power to turn off unit. Press
power again to turn unit on. Look for
console to light up.
2. Wait at least 10 seconds, then
simultaneously press and hold soil
and options buttons for 3 secs.
3. Lights will turn OFF and ON,
indicating the unit has been reset to
factory default
Washer won’t
spin
• Load is too small. • Add 1 or 2 similar items to help
balance the load.
LED Displays
“CLEAr door”
• Washer has detected
something trapped between
the door and door gasket.
• Press the cancel button to unlock the
door, remove the trapped item, close
the door and restart the cycle.
Before calling
Before calling for service, review this list. It may save both time and expense. The list
includes common occurrences that are not the result of defective workmanship or materials
in this washer.
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