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Action Yes No
Step 5
a Check if the cable connections to the printer and print server
are secure. For more information, see the setup documentation
that came with the printer.
b Resend the print job.
Did the job print?
The problem is
solved.
Go to step 6.
Step 6
Install additional printer memory, and then resend the print job.
Did the job print?
The problem is
solved.
Contact
customer
support.
Printing slows down
Notes:
• When printing using narrow paper, the printer prints at a reduced speed to prevent damage to the
fuser.
• The printer speed may be reduced when printing for long periods of time, or printing at elevated
temperatures.
Action Yes No
Step 1
a Make sure the size of the paper loaded in the tray matches the
fuser type.
Note: Use a 110-volt fuser for printing on letter-size paper and
a 220-volt fuser for printing on A4‑size paper.
b Resend the print job.
Does the print speed increase?
The problem is
solved.
Go to step 2.
Step 2
a Replace the fuser. For more information on installing the fuser,
see the instruction sheet that came with the part.
b Resend the print job.
Does the print speed increase?
The problem is
solved.
Contact
customer
support.
Tray linking does not work
Notes:
• The trays can detect paper length.
• The multipurpose feeder does not automatically detect the paper size. You must set the size from the
Paper Size/Type menu.
Troubleshooting 298
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