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20
BEFORE YOU CALL
1-800-265-8352 (Canada)
Frigidaire.ca
1-800-374-4432 (United States)
Frigidaire.com
Let us help you troubleshoot your concern! This section will help you with common issues. If you need us,
visit our website, chat with an agent, or call us. We may be able to help you avoid a service visit. If you do
need service, we can get that started for you!
Problem Cause / Solution
Entire appliance does not
operate
Appliance not connected. Make sure power cord is plugged properly into
outlet. Check your fuse box or breaker box to make sure the circuit is active.
Electrical power outage. Check house lights to be sure. Call your local elec-
tric company for service outage information.
Cooktop Problems
Problem Cause / Solution
Surface element is too hot
or not hot enough.
Incorrect surface control setting. Adjust power level setting.
Surface element does
not heat or does not heat
evenly.
Be sure the correct surface control knob is turned on for the element need-
ed.
Cookware is light weight or warped. Use only flat, evenly balanced, medium
or heavyweight cookware. Flat pans heat better than warped pans. Cook-
ware materials and weight of the material aect heating. Heavy and medi-
um-weight pans heat evenly. Because lightweight pans heat unevenly, foods
may burn easily.
Areas of discoloration with
metallic sheen on cooktop
surface.
Mineral deposits from water and food. Remove them using cooktop clean-
ing creme applied to the ceramic surface. Bu with a non-abrasive cloth or
sponge.
Scratches or abrasions on
cooktop surface.
Coarse particles such as salt or hardened soils between cooktop and uten-
sils can cause scratches. Be sure the cooktop surface and bottoms of uten-
sils are clean before use. Small scratches do not aect cooking and will
become less visible with time.
Cleaning materials not recommended for ceramic-glass cooktop have been
used. Apply cooktop cleaning creme to the ceramic surface. Bu with a
non-abrasive cloth or sponge.
Cookware with a rough bottom was used. Use smooth, flat-bottomed cook-
ware.
Metal marks on the cook-
top.
Sliding or scraping of metal utensils on cooktop surface. Do not slide metal
utensils on the cooktop surface. Apply cooktop cleaning creme to the ce-
ramic surface. Bu with a non-abrasive cloth or sponge. For more informa-
tion, see “Cooktop Maintenance” on page 18.
Brown streaks or specks
on cooktop surface.
Boil overs are cooked onto the surface. When cooktop is cool, use a razor
blade scraper to remove soil. For more information see “Cooktop Mainte-
nance” on page 18.
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