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The common problems that may be encountered when using this air purifier are
listed here. If you are unable to solve them according to the information below,
please feel free to reach our
PROBLEM POSSIBLE REASON POSSIBLE SOLUTION
Air purifier will not turn on or
respond to button controls.
Airflow is significantly
reduced or air purification
quality is poor.
Fan is not working.
The air purifier is not
powered on.
The power cord or wire is
damaged.
The socket is damaged.
The air purifier is
malfunctioning.
The air purifier is not
powered on.
The motor is damaged.
Motor loose or foreign
particles inside the air purifier.
The filter is not unpacked.
The fan runs at low speed.
The air purifier is placed in
a narrow space.
The Pre-Filter may be clogged
by large particles, such as hair
or lint,blocking air flow.
The filter need to be
replaced.
The air inlet or outlet of the
machine is blocked.
The windows or doors are
open.
Make sure the filter is
removed from its packaging
and properly in place.
Make sure there are at least
20 cm of clearance to allow
air to pass through the air
inlets on the sides.
Clean the Pre-Filter.
Replace the filter.
Remove obstacles in the air
inlet and outlet.
Close windows and doors
while using the air purifier.
Plug in the air purifier.
Plug in the air purifier.
Stop using the air purifier
and contact
Stop using the air purifier
and contact
Stop using the air purifier
and contact
Stop using the air purifier
and contact
Tap the fan speed button to
increase the fan speed.
Plug the air purifier into a
different socket.
14
TROUBLESHOOTING
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