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en Customer Service
12
Customer Service
14 Customer Service
Function-relevant genuine spare parts according to the
corresponding Ecodesign Order can be obtained from
Customer Service for a period of at least 10 years from
the date on which your appliance was placed on the
market within the European Economic Area.
Note:Under the terms of the manufacturer's warranty
the use of Customer Service is free of charge.
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.), the production number (FD)
and the consecutive numbering (Z-Nr.) of your appli-
ance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
14.1 Product number (E-Nr.), production
number (FD) and consecutive numbering (Z-
Nr.)
You can find the product number (E-Nr.), the produc-
tion number (FD) and the consecutive numbering (Z-
Nr.) on the appliance's rating plate.
Depending on the model, the rating plate can be found:
¡ Inside the appliance (remove grease filters for ac-
cess).
¡ On top of the appliance.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
Accessories
15 Accessories
You can buy accessories from the after-sales service,
from specialist retailers or online. Only use original ac-
cessories, as these have been specifically designed for
your appliance.
Accessories vary from one appliance to another. When
purchasing accessories, always quote the exact
product number (E no.) of your appliance. →Page12
You can find out which accessories are available for
your appliance in our catalogue, in the online shop or
from our after-sales service.
www.neff-international.com
Accessories Order number
Clean Air Plus air recircu-
lation set
Z51BII1X6
Clean Air Plus recircula-
tion kit – flue-free, angled
extractor hood
Z51BIV1X6
Accessories Order number
Long Life recirculation kit
– flue-free, angled ex-
tractor hood
Z51BIR1X1
Long Life odour filter – re-
placement
Z51BIP1X1
Duct extension –
1000mm, black
Z51BXK0S1
Duct extension –
1500mm, black
Z51BXL0S1
Your Neff design profile,
black
Z91BIE7DY0
Your Neff design profile,
bronze
Z91BIE7BY0
Your Neff design profile,
silver
Z91BIE7MY0
Your Neff design profile,
anthracite
Z91BIE7AY0
Declaration of Conformity
16 Declaration of Conformity
BSH Hausgeräte GmbH hereby declares that the appli-
ance with Home Connect functionality conforms to the
essential requirements and other relevant provisions of
Directive 2014/53/EU.
A detailed RED Declaration of Conformity can be found
online at www.neff-international.com among the addi-
tional documents on the product page for your appli-
ance.
Hereby, BSH Hausgeräte GmbH declares that the ap-
pliance with HomeConnect functionality is in compli-
ance with relevant statutory requirements.
1
A detailed Declaration of Conformity can be found on-
line at www.neff-home.com/uk among the additional
documents on the product page for your appliance.
1
2.4 GHz band (2400–2483.5MHz): Max. 100mW
5-GHz band (5150–5350MHz + 5470–5725MHz):
max. 150mW
1
Only applies to Great Britain
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