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18 www.BISSELL.com
Problem Possible causes Remedies
Reduced
spray OR
no spray
Clean Water Tank may be empty.
Refill tank.
Clean Water Tank may not be
seated completely.
Turn power OFF. Remove and
reseat tank.
Pump may have lost prime in
Hose Cleaning Mode.
Hold end of hose below water level
in tank to prime.
No spray
through
hose & tool
The hose to your machine is
not primed.
With the machine OFF and
unplugged, remove the nozzle from
the foot. Place a ballpoint pen in
the black cylinder next to the screw.
When water bubbles up, remove
the pen. Reassemble the nozzle and
hose.
Loss of
suction
power
Tanks may not be seated properly. Pick up both tanks and reseat them
so they fit properly on the unit.
Dirty Water Tank has picked up
maximum amount of dirty water
and has reached full line.
Empty Dirty Water Tank.
Clean Water Tank is empty. Check fluid levels in the Clean Water
Tank. Refill the tank if it is empty.
Rubber tab on Dirty Water Tank is
not sealed tight.
Check the rubber tab on the Dirty
Water Tank and press firmly on all
edges to secure it tightly (see step
4 on page 14 for details).
Accessory Hose Door may not be
closed tightly in place.
Check the Accessory Hose Door
and make sure it is closed tightly –
it should be locked into place.
Nozzle may be clogged from pet
hair or debris.
Use the Nozzle Clean Out Tool
and follow steps on page 15 for
“Cleaning Nozzle”.
No power
Cleaning Mode Switch mistaken
for Power Switch.
Press the Power Switch on the left
side of the machine to turn the
machine ON.
Outlet may not be active. Try plugging in a different device that
uses a grounded outlet to test for
power from the outlet.
Leaking tank
Tank may have been over-filled. 1. Make sure your tank has the water
and formula in it that you’ve pre-
pared.
2. With the cap twisted on tightly,
hold your tank at an angle, over a
sink or drain, so any extra water can
pour out of the space.
3. Wipe the tank dry with a cloth.
Water may be caught in space
between the tank and the tank’s
handle.
WARNING
To reduce the risk of electric shock, turn OFF and disconnect plug from electrical outlet
before performing maintenance or troubleshooting checks.
Troubleshooting
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