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Refrigerator / User Manual
7. Troubleshooting
Check this list before contacting an authorised
service agent. Doing so will save you time and
money. This list includes frequent complaints that
are not related to faulty workmanship or materials.
Certain features mentioned herein may not apply to
your product.
The refrigerator is not working.
• The power plug is not fully settled. >>> Plug it in
to settle completely into the socket.
• The fuse connected to the socket powering the
product or the main fuse is blown. >>> Check the
fuses.
Condensation on the side wall of the cooler
compartment (MULTI ZONE, COOL, CONTROL
and FLEXI ZONE).
• The door is opened too frequently >>> Take care
not to open the product’s door too frequently.
• The environment is too humid. >>> Do not install
the product in humid environments.
• Foods containing liquids are kept in unsealed
containers. >>> Keep the foods containing liquids
in sealed containers.
• The product’s door is left open. >>> Do not keep
the product’s door open for long periods.
• The thermostat is set to too low temperature. >>>
Set the thermostat to appropriate temperature.
Compressor is not working.
• In case of sudden power failure or pulling the
power plug off and putting back on, the gas
pressure in the product’s cooling system is
not balanced, which triggers the compressor
thermic safeguard. The product will restart after
approximately 6 minutes. If the product does not
restart after this period, contact an authorised
service agent.
• Defrosting is active. >>> This is normal for a fully-
automatic defrosting product. The defrosting is
carried out periodically.
• The product is not plugged in. >>> Make sure the
power cord is plugged in.
• The temperature setting is incorrect. >>> Select
the appropriate temperature setting.
• The power is out. >>> The product will continue
to operate normally once the power is restored.
The refrigerator’s operating noise is increasing
while in use.
• The product’s operating performance may vary
depending on the ambient temperature variations.
This is normal and not a malfunction.
The refrigerator runs too often or for too long.
• The new product may be larger than the
previous one. Larger products will run for longer
periods.
• The room temperature may be high. >>> The
product will normally run for long periods in
higher room temperature.
• The product may have been recently plugged
in or a new food item is placed inside. >>>
The product will take longer to reach the set
temperature when recently plugged in or a new
food item is placed inside. This is normal.
• Large quantities of hot food may have been
recently placed into the product. >>> Do not
place hot food into the product.
• The doors were opened frequently or kept open
for long periods. >>> The warm air moving
inside will cause the product to run longer. Do
not open the doors too frequently.
• The freezer or cooler door may be ajar. >>>
Check that the doors are fully closed.
• The product may be set to temperature too low.
>>> Set the temperature to a higher degree
and wait for the product to reach the adjusted
temperature.
• The cooler or freezer door washer may be
dirty, worn out, broken or not properly settled.
>>> Clean or replace the washer. Damaged
/ torn door washer will cause the product to
run for longer periods to preserve the current
temperature.
The freezer temperature is very low, but the
cooler temperature is adequate.
• The freezer compartment temperature is set
to a very low degree. >>> Set the freezer
compartment temperature to a higher degree
and check again.
The cooler temperature is very low, but the
freezer temperature is adequate.
• The cooler compartment temperature is set
to a very low degree. >>> Set the freezer
compartment temperature to a higher degree
and check again.
The food items kept in cooler compartment
drawers are frozen.
• The cooler compartment temperature is set
to a very low degree. >>> Set the freezer
compartment temperature to a higher degree
and check again.
The temperature in the cooler or the freezer
is too high.
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