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9 Frequently
asked
questions
My Bluetooth earpieces do not turn on.
The battery level is low. Charge the
earpieces.
I cannot pair my Bluetooth earpieces
with my Bluetooth device.
The Bluetooth is disabled. Enable the
Bluetooth feature on your Bluetooth
device and turn on the Bluetooth device
before you turn on the earpieces.
Pairing does not work.
• Put both earpieces into charging box.
• Make sure you have disabled the
Bluetooth function of any previously
connected Bluetooth devices.
• On your Bluetooth device, delete
“Philips TAT1108” from the
Bluetooth list.
• Pair your earpieces (see ‘Pair the
earpieces with your Bluetooth device
The Bluetooth device cannot �nd the
earpieces.
• The earpieces may be connected to
the connected device or move it out
of range.
• Pairing may have been reset or the
earpieces have been previously
paired with another device. Pair the
earpieces with the Bluetooth device
again as described in the user
manual. (see ‘Pair the earpieces with
time’ on page 6).
16 EN
My Bluetooth earpieces are connected to
a Bluetooth stereo-enabled mobile
phone, but music only plays on the
mobile phone speaker.
Refer to the user manual of your mobile
phone. Select to listen to music through
the earpieces.
The audio quality is poor and a crackling
noise can be heard.
• The Bluetooth device is out of range.
Reduce the distance between your
earpieces and Bluetooth device, or
remove obstacles between them.
• Charge your earpieces.
The audio quality is poor when stream-
ing from a mobile phone, is very slow or
streaming does not work at all.
Make sure your mobile phone not only
supports (mono) HFP but also supports
A2DP and is BT4.0x (or higher) compati-
ble (see ‘Technical data’ on page 11).
The right and left earpieces are discon-
nected from each other.
• Put both earpieces into charging
box, keep the cover open.
• Shortly press 3 times casing button.
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