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TROUBLESHOOTING YOUR COFFEEMAKER
Problem Possible Cause Solution
The BREW NOW light
does not light up.
It is not plugged into a
working outlet.
Reset the outlet and/or
circuit breaker.
There’s a power outage. Wait for power to be
restored.
The coffee is not
brewing.
The appliance is
unplugged.
Plug unit in.
There’s a power outage. Wait for power to be
restored.
No water in the water
reservoir.
Fill water reservoir above
minimum level marking.
The brew basket is not
properly inserted.
Insert brew basket
correctly.
The coffeemaker only
brews water.
There are no coffee
grounds in the brew
basket.
Add the paper lter or
reusable coffee lter
with the desired amount
of coffee to the brew
basket.
The coffeemaker brews
slowly.
The coffeemaker needs
cleaning.
Clean coffeemaker
as described in the
“Routine Cleaning”
section.
The Strong Brew function
might be engaged.
The Strong Brew function
causes the brewing
process to slow down for
more avor extraction.
If this function is on, the
unit will intermittently
pause briey during
brewing.
The 1-4 Cup function
might be engaged.
The 1-4 Cup function
causes the brewing
process to slow down
for the best avor
extraction when brewing
a smaller batch. If this
function is on, the unit
will intermittently pause
briey during brewing.
The water tank might be
clogged with grounds.
Clean the water
reservoir to ensure that
the coffeemaker will be
able to brew properly.
Problem Possible Cause Solution
The coffeemaker brews
slowly. (continued)
The Clean function
might be engaged.
The Clean function
causes the brewing
process to slow down
to allow for the cleaning
solution to clean your
coffeemaker thoroughly.
If this function is on, the
unit will resume brewing
after pausing. The
process can take up to
45 minutes.
The lter basket
overows.
The lter basket is not
properly inserted.
Insert the lter basket
correctly.
The carafe is not placed
all the way on the
warming plate.
Place the carafe correctly
on the warming plate.
Too many coffee
grounds were placed in
the lter.
Remove lter and discard
grounds. If paper lter,
replace. If permanent
lter, rinse. Begin brewing
process again.
The carafe was removed
from the warming
plate for more than 30
seconds.
Turn off and unplug the
unit. Allow to cool. Wipe
up the spill.
The coffee is not hot. There’s a power outage. Wait for power to be
restored.
The Warming Plate was
not congured for the
desired length of time.
Check to ensure the
Warming Plate is
properly congured
and that Brew Now is
illuminated.
The coffee tastes bad. Coffee grounds other
than for an automatic
drip coffeemaker were
used.
Use fresh coffee
grounds recommended
for automatic drip
coffeemakers.
The ground coffee-
to-water ration was
unbalanced.
Use the correct coffee-to-
water ratio.
The coffeemaker needs
cleaning.
Clean coffeemaker as
described in “Routine
Cleaning” section.
The water is not ltered. Use cold, ltered or
bottled water.
The unit suddenly
stopped brewing.
There is no water in the
water reservoir.
Fill the water reservoir
with fresh, cold water to
the desired water level,
up to the MAX line.
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