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TROUBLE SHOOTING GUIDE
Water vapor and humidity
are not produced.
Power Plug: Unplug and then try again.
Power Failure: When the power is returned, try again.
Tank Installation: Make sure the tank is correctly attached.
The surface of the ultrasonic disk is dirty: Clean ultrasonic disk.
PROBLEM
SOLUTION
Air blows but water vapor
is not produced.
Excessive Water: Remove a certain amount of water from the tank.
The desired humidity is lower than the current temperature:
Increase the desired humidity.
Detergent residue and/or oil ingredients from cosmetics, etc. may be in
tank; wash out tank and try again.
The surface of the ultrasonic disk is dirty: Clean ultrasonic disk.
If you use hard water, replace with softer water.
Humidity level is low.
The surface of the ultrasonic disk is dirty: Clean ultrasonic disk.
The water in the unit is too cold: Replace with cool, but not cold water.
Damage on the ultrasonic disk: Contact Customer Service
The humidity has
a bad smell.
Poor maintenance or dirty water: Clean the product thoroughly,
and fill it with fresh water.
White dust is forming on
nearby furniture.
Hard water may deposit a certain amount of dust. Dust in the air also
settles because of added humidity in the room. Use distilled water if
this becomes a nuisance.
Water is accumulating outside
of unit or area surrounding unit.
Saturation of humidity. Lower mist control setting.
Unit not level and water is accumulating. Unplug and place on level
surface. Point spray away from objects. Raise unit on a water-resistant
level surface 2-3 feet off of oor.
Unit has stopped working.
No or low water. Unplug unit and refill tank.
Water dripping when refilling.
Water remaining on bottom of tank. Wipe tank or tilt to drain before
transporting.
Increased noise level.
Unit must be placed on a flat, level, hard surface. Make sure it is NOT
placed on a soft or absorbent surface
Power Button is red.
Water tank needs to be refilled with water.
Tank won't align properly back
onto base of unit.
Tank only fits on base in one direction. Try turning the tank around until
it fits securely in place on base.
Red/pink film or residue
build-up on or around
ultrasonic disc.
See cleaning instructions. (see pg. E-6)
Clean humidifier more frequently.
1. Always unplug the unit before servicing in any way.
GENERAL CLEANING
2. Inside the base of the unit. Pour excess water out of the unit. Wash out the unit with fresh water using the
cleaning brush and a soft cloth as needed. Do not submerse the base of the unit into water, or allow
water to enter inside the dry air exhaust port of the unit.
3. Water tank. Empty water tank. Remove mist nozzle and clean the mist tube with fresh water and a light
brush (bottle cleaning brush is recommended).
3. Outer surface of the unit. Wipe the surface of the unit with a soft, damp cloth if needed. If you notice an
accumulation of water during usage, reduce humidity and dry outer surface with a cloth.
DESCALING
• Depending on usage and water type, cleaning to remove scale may be required weekly or every
other week to optimize unit performance.
• If you live in a hard water area, we recommend the use of distilled water for your humidifier. This will
help reduce the precipitation of minerals or ‘white dust’.
• Do not clean the unit or water tank with detergents or cleaning chemicals of any kind.
ULTRASONIC DISK
1. Unplug unit.
2. Remove the tank and empty all water from unit base and tank.
3. Locate the ultrasonic disk on the inside center of the base unit.
4. Use ONLY the enclosed cleaning brush to gently clean disk
and remove build up and deposits.
Do not scrub or scrape the ultrasonic disk.
If scale becomes difficult to remove with brush:
1. Fill the Base with: mixture of 1 tsp. white vinegar
and 1 tsp. water.
2. Let solution stand for 5 minutes.
3. With the vinegar in the Base, clean all interior surfaces
with a soft cloth or brush to help remove scale.
4. Also check mist nozzle and mist tube in water tank. Clean as needed.
5. Rinse the Base thoroughly with water to remove scale and vinegar solution.
END OF SEASON STORAGE
• Follow the Cleaning and Descaling instructions when the humidifier will be stored at the end of the season.
• Dry the humidifier completely before storing. DO NOT store with water inside the Base or Water Tank.
• Pack the unit in its original carton and store in a cool, dry location.
NOTE: IF YOU EXPERIENCE A PROBLEM DO NOT ATTEMPT TO OPEN THE MOTOR
HOUSING YOURSELF. DOING SO MAY VOID YOUR WARRANTY AND CAUSE DAMAGE
TO THE HUMIDIFIER OR PERSONAL INJURY.
CLEANING
E-6
E-7
*Clean the disk with the
brush only. No other
cleaning tool should
be used BRUSH ONLY.
Ultrasonic Disk
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