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Q&A
1.How often do I need to clean my ice maker?
2.How should I clean the machine?
3.Why is my ice cube cloudy?
4.
Can I put milk, juice, or other liquids into the water tank to make
ice cubes?
5.Why do my ice cubes melt so quickly?
6.Why are my ice cubes stuck together?
7.Why do my ice cubes smell of plastic?
8.Why is my machine making noise?
9.Why is water leaking from my machine?
10.Why is there water flowing but not making ice?
The cleaning schedule depends on your usage habits. If you use your ice maker frequently, we recommend that you clean
it at least once a week. Failure to clean the machine will lead to an accumulation of scale, which eventually will block the
pump and cause the product to fail.
We recommend that you use a weak solution of lemon juice in water or white vinegar in water for cleaning. Drain the ice
maker immediately after cleaning. Then rinse it with pure water.Additionally, we recommend that you drain the ice maker
at least once every three days. Draining reduces any water hardness. Draining also helps discharge impurities to reduce
the likelihood of scale buildup in the water tank.
Cloudy ice results from turbid water. We recommend that you use either distilled water or high-quality tap water in your
ice maker. If your tap water is of low quality, we recommend that you install a water filtration system.
We do not recommend making ice cubes out of liquids other than pure water. Our research has found that the particles in
milk and other beverages can block the pump and reduce its life. Also, the protein in milk is prone to calcification, which
chemically reacts with and eventually breaks the PU water pipe inside the machine, causing the ice maker to fail.
Because the ice maker is not a refrigerator or freezer, it does not have a heat-reduction function. High ambient
temperatures in warm climates and seasons will accelerate the melting of ice cubes. You can close the lid of the machine
to maintain the internal temperature.
If you wish, you can try placing electric fans close to the machine to reduce the air temperature. However, if you won't be
using the ice cubes immediately, we recommend removing them from the ice basket and storing them in the freezer.
Either the ice-making cycle is too long or the water temperature in the inner tank is too low. You can solve this problem
by stopping the ice maker and restarting the ice maker once the ice blocks have melted. Then refill the water tank. We
recommend that you always use water that is between 40 °F and 90 °F.
The ice cubes themselves are tasteless. If you detect an odor of plastic, clean the inside of the machine with a weak
solution of lemon juice in water. Run the ice maker through a few cycles. Finally, rinse the appliance with pure distilled
water.
It is normal for the machine to make a faint sound when it is running. Closing the lid can reduce this noise. If the water
pump makes any noise during use, we recommend turning off the machine and cleaning the filter in the water tank. Then
restart the machine to see if the noise has disappeared.
It may be that the PVA tube inside the machine fell off during shipping. You can remove the back cover of the machine
and reconnect it yourself. If you don't know how to do this, please contact the Euhomy team. We will send you a
professional video to help you solve the problem.
Be sure to operate your ice maker in a room temperature between 50 °F and 105 °F. The water temperature should be
between 40 °F and 90 °F. If you have followed these instructions, then the refrigerant has leaked. Please send us a video
or picture, and the Euhomy team will help you.
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