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12
EN
www.napoleongrills.com
N415-0434 DEC 19.18
Troubleshoong
Problem Possible Causes Soluon
Low heat / Low
ame when valve
turned to high.
For propane - improper lighng
procedure.
For natural gas - undersized
supply line.
For both gases - improper
preheang.
Ensure lighng procedure is followed carefully.
All gas grill valves must be in the o posion
when the tank valve is turned on. Turn tank
on slowly to allow pressure to equalize. See
lighng instrucons.
Pipe must be sized according to installaon
code.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Excessive are-ups/
uneven heat.
Sear plates installed incorrectly.
Improper preheang.
Excessive grease and ash build
on sear plates and in drip pan.
Ensure sear plates are installed with the holes
towards the front and the slots on the boom.
See assembly instrucons.
Preheat grill with both main burners on high
for 10 to 15 minutes.
Clean sear plates and drip pan regularly. Do
not line pan with aluminum foil. Refer to
cleaning instrucons.
Burners burn with
yellow ame,
accompanied by the
smell of gas.
Possible spider web or other
debris, or improper air shuer
adjustment.
Thoroughly clean burner by removing. See
general maintenance instrucons. Open air
shuer slightly according to combuson air
adjustment instrucons. (This must be done
by a qualied gas installer.)
Flames li away from
burner, accompanied
by the smell of
gas, and possibly
dicules in lighng.
Improper air shuer
adjustment.
Close air shuer slightly according to
combuson air adjustment instrucons.
(This must be done by a qualied gas installer.)
Rear and Side
burners will not light
with the igniter,
but will light with a
match.
Dead baery / or installed
incorrectly.
Loose electrode wire or switch
terminal wires.
Liing ames on burner.
Replace with premium heavy duty baery.
Check that electrode wire is rmly pushed
onto the terminal on the back of the igniter.
Check that the lead wires from the module
to the ignion switch (if equipped) are rmly
pushed onto their respecve terminals.
Close air shuer slightly - see previous
problem.
Main burner will not
light with the igniter,
but will light with a
match.
Jet-re outlet is dirty or
clogged.
Clean jet-re outlet with a so bristle brush.
Humming regulator. Normal occurrence on hot
days.
This is not a defect. It is caused by internal
vibraons in the regulator and does not aect
the performance or safety of the gas grill.
Humming regulators will not be replaced.
N415-0434 DEC 19.18.indd 12 12/19/2018 2:08:02 PM
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