15" Clear Ice Machine
Operator’s Manual
Individual (SIIM15) & Slab Cube Models (SSIM15)
With and Without Factory Installed Drain Pump
Indoor, ADA & Outdoor Models
Congratulations on your new SAPPHIRE Ice Machine. To ensure proper operation, please read this
Operator’s Manual carefully before using this product. Keep this manual in a safe place for
future reference.
!
WARNING
California Proposition 65
Certain components in this product and its related accessories contain chemicals
known to the state of California to cause cancer, birth defects or other reproductive harm.
PRODUCT REGISTRATION INFORMATION
Please record your model’s information. You will need to know this information whenever you call to request information or
service. The model’s information appears on a serial number plate.
Model Number:
Serial Number:
You can register your appliance at:
SapphireAppliances.com
Or
Fill out the provided Warranty Registration Car and mail in.
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SAPPHIRE Ice Machine Operator’s Manual
TABLE OF CONTENTS
SAFTEY ...................................................................................................................................5
SAFETY DEFINITIONS ..........................................................................................................5
SAFETY PRECAUTIONS ......................................................................................................5
SPECIFICATIONS ..................................................................................................................7
SAPPHIRE 15-INCH CLEAR ICE SHOT GLASS .................................................................7
SAPPHIRE 15-INCH SLAB CLEAR ICE ...............................................................................7
INSTALLING THE UNIT ........................................................................................................8
REQUIRED CABINET OPENING .......................................................................................10
BUILT-IN CABINET DIMENSIONS .....................................................................................10
SAPPHIRE 15-Inch Indoor Built-In Cabinet Dimensions ..................................................10
SAPPHIRE 15-Inch (ADA Height Compliant) Built-In Cabinet Dimensions ......................11
ELECTRICAL CONNECTION ..............................................................................................12
AVOIDING USE OF EXTENSION CORDS .........................................................................13
GRAVITY DRAIN MODELS .................................................................................................13
DRAIN PUMP MODELS .......................................................................................................13
CONNECTING THE WATER SUPPLY ...............................................................................13
LEVELING THE UNIT ...........................................................................................................14
REVERSING THE DOOR ....................................................................................................15
CUSTOM DOOR PANEL ......................................................................................................17
15-Inch Indoor Solid Integrated Panel...............................................................................18
15-Inch Indoor Framed Integrated Panel ..........................................................................19
15-Inch (ADA Height Compliant) Integrated Door Panel ...................................................20
Installing the Custom Door Panel......................................................................................20
ANTI-TIP SYSTEM ...............................................................................................................22
TABLE OF CONTENTS
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INTEGRATED GRILL/PLINTH .............................................................................................22
OPERATING THE UNIT .......................................................................................................23
Important: Ensuring Ice Freshness and Quality ................................................................23
OTHER OPERATING TIPS ..................................................................................................23
Ice Machine Production.....................................................................................................23
USING THE CONTROLS .....................................................................................................24
Turning the Unit On ...........................................................................................................25
Turning the Unit Off ...........................................................................................................25
Enter the display of Menu items ........................................................................................26
Running the Clean Ice Machine Cycle ..............................................................................29
Setting Quiet Mode 4 Hours ..............................................................................................31
Exiting or Stopping Quiet Mode 4 Hours ...........................................................................32
Setting Schedule Quiet Mode ...........................................................................................33
Adjusting Ice Thickness ....................................................................................................41
Enter Sabbath Mode .........................................................................................................44
Exiting or Cancelling Sabbath Mode .................................................................................45
Exiting the Menu ...............................................................................................................46
Clean Alert indicated .........................................................................................................47
Filter Alert Indicated ..........................................................................................................48
Clearing Simple Error Codes ............................................................................................49
Error Codes That Require Contacting Customer Service .................................................49
EXPECTING NORMAL SOUNDS .......................................................................................52
DEALING WITH POWER FAILURE ....................................................................................52
CARE AND MAINTENANCE ...............................................................................................53
REPLACING WATER FILTER - INDOOR ICE MACHINES ...............................................53
CLEANING AND MAINTAINING THE UNIT .......................................................................55
Cleaning the Unit’s Exterior ..............................................................................................55
Cleaning the Unit’s Interior ................................................................................................56
Extended Periods of Non-Use...........................................................................................56
TABLE OF CONTENTS
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Recommissioning the Unit ................................................................................................56
Starting Up the Unit ...........................................................................................................57
Cleaning the Condenser ...................................................................................................57
TROUBLESHOOTING .........................................................................................................58
DISPOSING THE UNIT ........................................................................................................60
WARRANTY ..........................................................................................................................61
TABLE OF CONTENTS
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NOTES
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SAPPHIRE Ice Machine Operator’s Manual
SAFETY
1
SAFETY DEFINITIONS
The words DANGER, WARNING, CAUTION and NOTICE are used throughout this manual to
highlight important information. Be certain that the meanings of these alerts are known to all who
operate and install the appliance.
!
DANGER
Indicates a hazardous situation that, if not avoided, will result in death or serious injury.
!
WARNING
Indicates a hazardous situation that, if not avoided, could result in death or serious injury.
!
CAUTION
Indicates a hazardous situation that, if not avoided, could result in minor or moderate
injury.
NOTICE
Indicates a situation that can cause damage to the appliance and/or the environment, or cause the
appliance to operate improperly.
SAFETY PRECAUTIONS
POWER CORD PRECAUTIONS
• Do not use the appliance if the power cord is damaged. If the power cord is damaged, have a
qualifi ed electrician replace the power cord.
• Never lift, carry or drag the appliance by the power cord.
• Do not connect or disconnect the electric plug when your hands are wet.
• Never unplug the appliance by pulling on the power cord. Always grip the plug fi rmly and pull
straight out from the outlet.
SAFETY
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MOVING PRECAUTIONS
• When moving the appliance, do not turn it upside-down and do not unlevel it more than
45 degrees.
• Do not move the appliance without emptying it and securing the door in the closed position.
INSTALLING PRECAUTION
• Connect to potable water supply only.
OTHER PRECAUTIONS
• To ensure proper ventilation for the appliance, keep obstructions away from the front of the unit.
• Keep fi ngers out of the “pinch point” areas. Clearance between the door and cabinet are
necessarily small. Be careful closing the door when children are in the area.
• Do not touch the evaporator with your hand when the appliance is operating.
• Do not attempt to repair or replace any part of your appliance unless this manual specifi cally
recommends it. Have a qualifi ed technician perform all other service on the unit.
• Children 8 years of age and older and people with reduced physical, sensory or mental
capabilities or lack of experience and knowledge can use this appliance if they have been given
supervision or instruction concerning use of the appliance in a safe way and they understand the
hazards involved.
• Never allow children to operate, play with or crawl inside the appliance.
• Never allow children to clean and maintain the machine without supervision.
• Do not use the appliance other than for its intended purpose.
• Do not touch the condenser surfaces. They are sharp and can be easily damaged.
CLEANING AND MAINTENANCE PRECAUTIONS
• Never clean the appliance parts with fl ammable fl uids. Do not store or use gasoline or other
fl ammable vapors and liquids in the vicinity of this appliance or any other appliances. The fumes
can create a fi re hazard or explosion.
• Do not use solvent-based cleaning agents or abrasives on the interior. These cleaners may
transmit taste to the ice cubes, or damage or discolor the interior.
• If the appliance will not be used for a long time, thoroughly clean it before the next use. Carefully
follow any instructions provided for cleaning or the use of sanitizing solution. Do not leave any
solution inside the appliance after cleaning.
THE MANUFACTURER DISCLAIMS ANY RESPONSIBILITY IF THE ABOVE INSTRUCTIONS ARE
NOT FOLLOWED.
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SPECIFICATIONS
SPECIFICATIONS
2
SAPPHIRE 15-INCH CLEAR ICE SHOT GLASS
FEATURES
15-INCH INDOOR
INDIVIDUAL CUBE ICE MACHINE
15-INCH OUTDOOR
INDIVIDUAL CUBE ICE MACHINE
Electrical Requirement 115V/60Hz
Maximum Amp Fuse 15 amp
Power Consumption 10.5 kWh/100 lb (45.4 kg) 12.4 kWh/100 lb (45.4 kg)
Dispense Type Water Spray
Ice Making/Harvesting Rated Current 2.4/2.4 amps
Ice Quantity per Cycle 24
Ice Production Capacity at 70°F (21°C) 68 lb (31 kg) per Day 63 lb (28.5 kg) per Day
Ice Storage 25 lb (11 kg)
SAPPHIRE 15-INCH SLAB CLEAR ICE
FEATURES
15-INCH INDOOR SLAB CUBE ICE
MACHINE WITH PUMP
15-INCH ADA INDOOR SLAB CUBE
ICE MACHINE WITH PUMP
Electrical Requirement 115V/60Hz
Maximum Amp Fuse 15 amp
Power Consumption 9.93 kWh/100 lb (45.4 kg)
Dispense Type Water Flow
Ice Making/Harvesting Rated Current 1.9/1.4 amps
Ice Quantity per Cycle 40
Ice Production Capacity at 70°F (21°C) 75 lb (34 kg) per Day
Ice Storage 25 lb (11 kg)
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INSTALLING
THE UNIT
3
!
WARNING
Fire/Explosion Hazard
DO NOT install in spaces containing gasoline engines, fuel tanks or fuel line fi ttings. This
device does not meet federal requirement for ignition protection.
IMPORTANT:
Plumbing and Electrical Tips
• A licensed plumber must install this appliance.
• This appliance must be installed with all electrical and water connections in accordance with state
and local codes.
• This unit requires a standard electrical supply properly grounded in accordance with National
Electrical Code and local codes and ordinances.
• The fuse (or circuit breaker) size should be 15 amperes for 115V.
• The manufacturer recommends that you provide a separate circuit that services only your
appliance. Use receptacles that cannot be turned off by a switch or pull chain.
• Plug the appliance into a grounded three-prong outlet. Do not remove the grounding prong, do not
use an adapter, and do not use an extension cord.
• Do not kink, pinch or damage the power supply cord between the ice machine and wall or cabinet.
• Before connecting the ice machine to the power source, let it stand upright for approximately 4
hours. Following this step will reduce the possibility of a malfunction in the cooling system brought
on by handling during transportation.
• Make sure to install on level surface and ensure drain line and waterline are not kinked.
INSTALLING THE UNIT
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Tips on Moving and Setting up the Unit
!
CAUTION
Tip Hazard
Be sure to use caution when working around an uninstalled unit. The unit is capable of
tipping over if it is not installed and properly anchored.
• Use two or more people to move and install the appliance. Failure to do so can result in back or
other injury.
• Remove the packing materials and clean the appliance before using it.
Factors Aff ecting the Unit
• Install this unit in an area protected from the elements (for example, wind, rain, water spray or
drips).
OTE: N Do not use an ice machine intended for indoor use outside. Only use an ice machine that is intended for outdoor use
outdoors.
• The ambient operational temperature should be between 50°F (10°C) and 100°F (38°C). The
input water temperature should be between 41°F (5°C) and 90°F (32°C). Operating the machine
outside these temperatures may result in lowered production or other adverse eff ects.
• Never keep the appliance next to ovens, grills or other high-heat resources.
• Keep the appliance on a hard, level surface that can support the unit when the unit is full. Keep
the ice machine level to help ensure it works properly. Keeping an ice machine on an unlevel
surface may cause water to fl ow improperly through the evaporator (ice mold) and will reduce ice
production. You may need to make several adjustments to level the unit. If necessary, adjust the
height of the ice machine by turning the feet. See “Leveling the Unit” on page 14.
• To ensure proper service access and ventilation, all Sapphire units should not have the grill
openings covered. There are no additional requirements for venting at the top, side or rear of the
unit.
• These units are to be installed under a counter. Follow the recommended spacing dimensions
listed in this manual. Place all electrical and water supplies and drain fi xtures in the recommended
locations.
Water Supply Tips
• The ice machine requires a continuous water supply with a minimum pressure of 15 psi (0.1 MPa)
and a static pressure not to exceed 80 psi (0.5 MPa).
• The manufacturer recommends fi ltering the water. A water fi lter helps remove taste, odors, and
particles. Using softened water may result in white, mushy cubes that stick together. Avoid using
deionized water.
• Ensure that the water supply hose is not pinched, kinked or damaged during installation.
• Check for leaks after connecting the water line.
INSTALLING THE UNIT
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REQUIRED CABINET OPENING
!
WARNING
Fire/Explosion Hazard
DO NOT install in spaces containing gasoline engines, fuel tanks or fuel line fi ttings. This
device does not meet federal requirement for ignition protection. Failure to comply could
result in injury or death.
A built-in installation will allow you to install the ice machine under a counter or in a kitchen cabinet
if you respect the required clearance space around the clear ice machine. The appliance must be
located to allow clearance for water, drain and electrical connections in the rear of the unit.
BUILT-IN CABINET DIMENSIONS
A built-in installation requires for a water line and plug clearance for proper operation. A built-in unit is
designed for zero clearance at the top and each side of the unit. The unit uses fan-forced condenser
cooling, which requires air circulation through the lower section of the unit.
OTE: N To ensure proper service access and ventilation, all SAPPHIRE units should not have the grill openings covered.
There are no additional requirements for venting at the top, side or rear of the unit.
SAPPHIRE 15-INCH INDOOR BUILT-IN CABINET DIMENSIONS
Recommended location for waterline, drain line,
and electrical connection in either adjacent cabinet.
7.00"
(177 mm)
(864 mm)
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SAPPHIRE Ice Machine Operator’s Manual
SAPPHIRE 15-INCH (ADA HEIGHT COMPLIANT) BUILT-IN CABINET
DIMENSIONS
7.00"
(177 mm)
NOTICE
• If you remove the rubber feet from the bottom of the unit, reinstall the mounting screws into the
bottom of the cabinet to avoid damage to components mounted to the base pan.
• Ensure that the air path for the grill remains unrestricted. Any restriction of airfl ow through
the grill will disrupt normal operation of the unit, resulting in damage to components, and
voids warranty.
• Connect the unit to a potable water supply only.
• The minimum distance the unit needs to be installed when adjacent to a wall is 7.5 in. (190
mm) is required to obtain full swing (135°) of the door and 2.75 in. (70 mm) when using the
90° pin (provided) to restrict the swing of the door. The two distance can make sure the handle
does not hit the wall.
INSTALLING THE UNIT
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ELECTRICAL CONNECTION
Do not, under any circumstances, cut or remove the third (ground) prong from the power cord.
For personal safety, you must properly ground this appliance. The power cord of this appliance
features a three-prong grounding plug that mates with a standard three-prong grounding wall outlet to
minimize the possibility of electric shock hazard from the appliance. Have a qualifi ed electrician check
the wall outlet and circuit to make sure the outlet is properly grounded. It is your responsibility and
obligation to have a standard two-prong wall outlet replaced with a properly grounded three-prong
wall outlet.
Always plug the appliance into its own individual electrical outlet. The voltage rating of the outlet must
match the rating label on the appliance. This match provides the best performance and also prevents
overloading the electrical circuits, which could cause a fi re hazard from overheated wires.
Never unplug your appliance by pulling on the power cord. Always grip the plug fi rmly and pull straight
out from the outlet.
Repair or replace immediately all power cords that have become frayed or damaged. Do not use a
cord that shows cracks or abrasion damage along its length or at either end.
When moving the appliance, take care not to damage the power cord.
If the supply cord suff ers damage, have the manufacturer, its service agent, or similarly qualifi ed
persons replace the supply cord to avoid a hazard.
INSTALLING THE UNIT
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AVOIDING USE OF EXTENSION CORDS
Because of potential safety hazards under certain conditions, the manufacturer strongly recommends
that you do not use an extension cord with this appliance.
GRAVITY DRAIN MODELS
• The drain hose must have a minimum drop of 1/4" per foot and must not create traps.
• Insulate the drain hose to prevent condensation.
DRAIN PUMP MODELS
!
WARNING
Electrical Shock Hazard
Be sure the fl oor surfaces surrounding the appliance are dry before plugging in and
removing the power cord to the outlet to prevent electrical shock.
Follow these steps to test the operation of the drain pump before fi nal installation:
1. Check the power cord and make sure it is not plugged into the outlet.
2. Place the drain hose into a suitable container that can hold at least one gallon.
3. Pour one gallon of water into the ice storage bin.
4. Plug the power cord into a properly grounded, polarized electrical outlet.
5. The drain pump should start and pump the water into the container.
6. Unplug the power cord.
CONNECTING THE WATER SUPPLY
1. Turn off the main water supply. Turn on the nearest faucet long enough to clear a line of water.
2. Find a 1/2" to 3/4" vertical cold-water pipe near the installation location. The distance should be
less than 9 feet.
3. Install a shut-off valve to the main water supply. If the water pipe has a plain piece of copper
tubing, attach a 1/4" O.D. compression union to the tubing and remove the nut.
4. Thread the nuts of the supplied water supply hose to the tap and water inlet valve. Access to the
water inlet valve is through the opening in the rear panel. Tighten fi rmly by hand, then one-half
turn with a wrench.
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5. Turn on the main water supply and tap. Check for leaks in the water supply connection. Tighten all
connections.
LEVELING THE UNIT
The appliance requires leveling before it can work properly. If necessary, raise or lower the unit by
turning the four leveling feet on the bottom. The manufacturer recommends using a carpenter’s level
to check the appliance.
INSTALLING THE UNIT
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NOTICE
It is extremely important that the ice machine is level. If it is not level, production of uneven ice
will occur.
Adjust all four leveling feet evenly so that the top of the appliance is at the desired installation height
and is level.
1. On a level surface, place a carpenter’s level on top of the appliance to see if it is level from front
to back and side to side.
2. Adjust the height of the leveling feet as follows:
• Turn the leveling feet to the right to lower that side of the appliance.
• Turn the leveling feet to the left to raise that side of the appliance.
REVERSING THE DOOR
This appliance has the capability of the door opening from either the left or right side. The appliance is
delivered to you with the door opening from the left side. Follow these instructions should you desire
to reverse the opening direction:
1. Check the power cord and make sure it is not plugged into the outlet.
2. Carefully remove the two plugs at the top and bottom of the left side of the appliance. Save the
plugs.
3. Loosen but do not remove the outer top and bottom screws on the right-side hinge.
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4. Remove the inner top and bottom right-side hinge screws. Install these screws about three turns
in the left-side outer top and bottom screw locations.
5. Lift the door off the partially loosened right-side screws. Rotate the door and position it on the two
partially installed left-side screws.
6. Finish removing the outer top and bottom screws from the right-side hinges. Install these screws
in the open holes in the left-side hinge location. Tighten all screws.
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7. Install the plugs into the four open holes on the right side.
CUSTOM DOOR PANEL
A custom door panel/frame can be fabricated for the appliance. Handle hardware must also be
provided, if needed.
Finish all sides of the custom panel. They may be visible when the door is open.
INSTALLING THE UNIT
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15-INCH INDOOR SOLID INTEGRATED PANEL
"
""
"
"
"
"
"
"
"
"
"
P
INSTALLING THE UNIT
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15-INCH INDOOR FRAMED INTEGRATED PANEL
INSTALLING THE UNIT
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15-INCH (ADA HEIGHT COMPLIANT) INTEGRATED DOOR PANEL
INSTALLING THE CUSTOM DOOR PANEL
1. Remove the door from the unit.
2. Remove the door seal to gain access to the custom door panel mounting holes.
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3. Align the top of the custom door panel fl ush with the top of the door.
4. Adjust the overlap of the custom door panel so it is equal on both sides of the door.
5. Secure the custom door panel to the door using six wood screws (provided).
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6. Reinstall the door seal. Be sure the seal is properly seated.
7. Reinstall the door to the unit.
ANTI-TIP SYSTEM
On built-in installations, once the appliance is in place and leveled, it is required to secure the two
anti-tip brackets underneath the countertop using two screws (provided).
If the brackets for the anti-tip system cannot be secured above the appliance, no wood is available,
the brackets for the anti-tip system can be relocated to the side of the appliance for securing into an
adjacent cabinet.
INTEGRATED GRILL/PLINTH
An integrated grill/plinth can be fabricated if desired. The thickness of the panel should be between
¼ in. to 3/8 in. (6 mm to 9 mm) and the height will vary between 3-5/16 in to 4-5/16 in. (84 mm to 110
mm) depending on you grill grille/plinth height.
1/4 - 3/8 in.
(6-9 mm)
3-5/16 - 4-5/16 in.
(84-110 mm)
Double-Sided Tape
(Back Side)
OTE: N When nishing the grill/plinth, be sure to stain front, back and all edges to prevent warping.
Apply double-sided tape to the surrounding edges of the integrated grill/plinth as shown in fi gure.
Remove the backing paper from the double-sided or hook and looptape. Carefully align the grill/plinth
over the integrated grill/plinth and press into position.
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OPERATING
THE UNIT
4
IMPORTANT: ENSURING ICE FRESHNESS AND QUALITY
• Although the unit has been tested and cleaned at the factory, discard the fi rst batch of ice cubes
due to long-term transit and storage.
• If you do not use the ice machine regularly, the manufacturer recommends emptying the ice bin
periodically to ensure ice freshness.
• The ice machine produces ice in layers resulting in a clear cube. The ice may appear wet when
fi rst produced. Ice in the bin may develop surface frost which appears when the cube in placed in
liquid.
OTHER OPERATING TIPS
• Keep the air intake and exhaust free of dust and lint to allow free airfl ow.
• Clean the ice machine when “clean ice machine” message appears on the control panel. In areas
with hard water, cleaning may have to be more frequent.
• Never touch the evaporator when the unit is running.
• Keep the door closed to reduce ice melting and to promote proper ice formation. Open the door
only when taking ice from the appliance.
• Turn on the water supply tap before switching on the ice machine. Never turn the water supply tap
off when the ice machine is working.
ICE MACHINE PRODUCTION
Individual cube ice machine - the ice machine will continue to produce ice until the ice in the bin
contacts the level indicator in the bin. Once the ice level drops below the level indicator, the ice
machine will begin producing ice.
Slab ice machine - The ice machine will continue to produce ice until ice in the bin reaches the
discharge for the slab ice; not allowing the harvested ice to enter the bin. Once the ice level drops in
the bin, the ice machine will continue to produce ice.
OPERATING THE UNIT
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Individual Ice Slab Ice
1-1/4"
(32 mm)
1-1/8"
(29 mm)
1-1/8"
(29 mm)
7/8"
(22 mm)
7/8"
(22 mm)
7/8"
(22 mm)
USING THE CONTROLS
The control panel is located at the top of the appliance.
OTE: N You have 30 seconds to make a control change before the display reverts to the default screen.
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TURNING THE UNIT ON
1. Press the ON/OFF button ( ).
2. The ice machine powers up and displays ICE.
TURNING THE UNIT OFF
1. Press the ON/OFF button ( ) and hold for 3 seconds.
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2. The ice machine powers off and nothing is displayed.
ENTER THE DISPLAY OF MENU ITEMS
1. Press the ENTER button ( ).
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2. The display shows the fi rst menu item CLEAN ICE MACHINE.
3. Scroll to the next menu item by pressing the DOWN ARROW button ( ).
4. Scroll to the next menu item by pressing the DOWN ARROW button ( ).
5. Scroll to the next menu item by pressing the DOWN ARROW button ( )
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6. Select the desired setting by pressing the ENTER button ( ).
7. To exit the menu, scroll down to EXIT MENU, then press the ENTER button ( ).
OTE: N Once a menu item is selected, it takes the user directly to the particular setting.
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RUNNING THE CLEAN ICE MACHINE CYCLE
1. Press the ENTER button ( ) to enter the menu.
2. Press the ENTER button ( ) to select CLEAN ICE MACHINE.
3. To CONFIRM the CLEANING function, press the ENTER button ( ) again.
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4. The display shows CLEANING and the time remaining for the CLEAN ICE MACHINE cycle to
complete.
OTE: N Once the CLEAN cycle has completed the display reverts back to the default ICE screen.
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SETTING QUIET MODE 4 HOURS
1. Press the ENTER button ( ) to enter the menu.
2. Scroll down to TURN ON QUIET 4 HOURS setting and press the ENTER button ( ).
3. QUIET MODE is set and new ice production is now suspended for 4 hours.
OTE: N QUIET MODE 4 HOURS suspends ice production for 4 hours and otherwise functions normally.
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EXITING OR STOPPING QUIET MODE 4 HOURS
1. Press the ENTER button ( ) to enter the menu.
2. Scroll down to TURN OFF QUIET 4 HOURS setting and press the ENTER button ( ).
3. The display reverts back to the default ICE screen and is no longer in QUIET mode.
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SETTING SCHEDULE QUIET MODE
1. Press the ENTER button ( ) to enter the menu.
2. Scroll down to the SCHEDULE QUIET MODE setting.
3. Press the ENTER button ( ).
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4. The user is then prompted to set the clock time fi rst, prior to setting the desired SCHEDULE
QUIET MODE setting, pressing the ENTER button (
).
5. The display will show the clock at 00:00 and prompt the user to set the hour with the hour position
fl ashing the 00.
6. Using the UP / DOWN arrow button set the HOUR.
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7. Once the HOUR is set, press the ENTER button ( ) and the display will show the minutes
position blashing the 00.
8. Using the UP / DOWN arrow button set the MINUTES.
9. Once the MINUTES are set, press the ENTER button ( ).
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10. Using the UP / DOWN arrow button select AM or PM and the AM / PM will fl ash until the user
makes the selection.
11. Once the AM/PM is set, press the ENTER button ( ).
12. Once the time is properly set, the display prompts the user to set the START TIME HOUR for the
SCHEDULE QUIET MODE pressing the UP or DOWN arrow and the display will show the hour
section fl ashing 00.
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13. Using the UP / DOWN arrow button set the START TIME HOUR.
14. Once the HOUR is set, press the ENTER button ( ) and the display will show the minutes
section fl ashing 00.
15. Using the UP / DOWN arrow button set the START TIME MINUTES.
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16. Once the MINUTES are set, press the ENTER button ( ).
17. Using the UP / DOWN arrow button select START TIME AM or PM and the AM / PM will fl ash until
the user makes a selection.
18. Once the AM/PM is set, press the ENTER button ( ).
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19. Once the START TIME is properly set, the display prompts the user to set the END TIME HOUR
for the SCHEDULE QUIET MODE pressing the UP or DOWN arrow and the display will show the
hours section fl ashing 00.
20. Using the UP / DOWN arrow button select the END TIME HOUR.
21. Once the HOUR is set, press the ENTER button ( ).
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22. Using the UP / DOWN arrow button set the END TIME MINUTES and the display will show the
minutes sectin fl ashing 00.
23. Once the MINUTES are set, press the ENTER button ( ).
24. Using the UP / DOWN arrow button select END TIME AM or PM and the AM / PM will fl ash until
the user makes a selection.
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25. Once the AM/PM is set, press the ENTER button ( ).
26. SCHEDULE QUIET MODE is now set and new ice production is suspended for the scheduled
duration. The display will show QUIET, the crescent moon icon and the time set.
OTE: N QUIET will display ONLY during the set duration of QUIET MODE. Otherwise the display will show the default ICE
screen. Additionally, the crescent moon icon will display ONLY when in SCHEDULED QUIET MODE.
ADJUSTING ICE THICKNESS
1. Press the ENTER button ( ).
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2. Scroll to ADJUST ICE THICKNESS and press the ENTER button ( ).
3. Press the UP or DOWN ARROW button ( ) to scroll to desired setting.
4. Press the ENTER button ( ) to scroll to desired setting.
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5. Press the DOWN ARROW button ( ) to scroll to desired setting.
6. Press the DOWN ARROW button ( ) to scroll to the desired setting.
7. Press the DOWN ARROW button ( ) to scroll to the desired setting.
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8. Press the ENTER button ( ) to select the desired setting.
OTE: N You can either wait 30 seconds or press the ENTER button ( ) to exit the ice thickness display and revert to ICE
displayed.
ENTER SABBATH MODE
1. Press the ENTER button ( ) to enter the menu.
2. Scroll down to the ENTER SABBATH MODE setting.
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3. Press the ENTER button ( ) .
4. The display shows nothing but is still running and in SABBATH MODE.
OTE: N Sabbath mode suspends ice production during the setting and the interior light does not come on when the door
is opened.
EXITING OR CANCELLING SABBATH MODE
1. To exit or cancel SABBATH MODE, press the ENTER button ( ).
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2. The display reverts to the default ICE screen.
OTE: N In the event of a power failure during Sabbath mode, Sabbath mode remains in effect and does not need to be reset.
EXITING THE MENU
1. To exit the menu, scroll down to EXIT MENU, then press the ENTER button ( ).
2. Exiting the MENU reverts back to the default display screen.
OTE: N Once the MENU is exited, user programmed changes are saved.
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CLEAN ALERT INDICATED
1. When the ice machine recognizes that cleaning is needed, CLEAN ICE MACHINE will be
displayed. The user must press the ENTER button (
).
2. To CONFIRM the CLEANING function, press the ENTER button ( ) again.
3. The display shows CLEANING and the time remaining for the CLEAN ICE MACHINE cycle
to complete.
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4. When the ice machine has completed the CLEAN cycle, the default ICE screen will display.
FILTER ALERT INDICATED
1. When the ice machine recognizes that the fi lter needs to be replaced, the FILTER indicator LED
will automatically light.
2. Replace the old, dirty FILTER with a new one.
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3. Once the FILTER is replaced, the LED indicator will no longer be lit.
CLEARING SIMPLE ERROR CODES
DOOR OPEN alert is an audible alert and shows DOOR OPEN in the display and the alert
automatically clears when the door is closed.
OTE: N The audible alert is 3 beeps that occur every 30 seconds after the door has remained open for more than 2 minutes
and automatically clears when the door is properly closed. This methodology applies to any error or alert that
requires an audible alert.
ERROR CODES THAT REQUIRE CONTACTING CUSTOMER SERVICE
EXTRA LONG ICE MAKING ALARM: LONG FREEZE is displayed as an ERROR CODE.
1-866-754-6672
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EXTRA LONG ICE HARVEST ALARM: LONG HARVEST is displayed as an ERROR CODE.
1-866-754-6672
HIGH TEMPERATURE ALARM: COND HOT is displayed as an ERROR CODE.
1-866-754-6672
EVAPORATOR SENSOR ALARM: EVAP SENSOR FAULT is displayed as an ERROR CODE.
1-866-754-6672
WATER FILTER NOT INSTALLED REMINDER: WATER FILTER NOT INSTALLED is displayed as an
alarm. (Only for models with Water Filter)
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CONDENSER SENSOR ALARM: COND SENSOR FAULT is displayed as an ERROR CODE.
1-866-754-6672
WATER SHORTAGE ALARM: WATER FAULT is displayed as an ERROR CODE.
1-866-754-6672
DRAINAGE FAULT ALARM: DRAINAGE FAULT is displayed as an ERROR CODE.
1-866-754-6672
BIN SENSOR FAULT ALARM: BIN SENSOR FAULT is displayed as an ERROR CODE.
(Only for Ice Shot Glass Models)
1-866-754-6672
BIN SENSOR FAULT
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EXPECTING NORMAL SOUNDS
Your new ice machine may make sounds that are not familiar to you. Hard surfaces like the fl oor and
walls can make the sounds seem louder than they actually are. The following describes the kinds of
sounds that might be new to you and the source of those sounds:
• Rattling noises may come from the fl ow of the refrigerant or the water line. Items stored on top of
the ice machine can also make noises.
• The high-effi ciency compressor may make a pulsating or high-pitched sound.
• Water running from the evaporator to the water reservoir may make a splashing sound.
• As each cycle ends, you may hear a gurgling sound due to the refrigerant fl owing in your ice
machine.
• You may hear the sound of the condenser fan forcing air over the condenser.
• During the harvest cycle, you may hear the sound of ice cubes falling into the ice bin.
DEALING WITH POWER FAILURE
Most power failures are corrected within a few hours and should not aff ect the temperature of your ice
machine if you minimize the number of times you open the ice machine door. If the power is going to
be off for a longer period of time, take the proper steps to disconnect your appliance.
!
WARNING
Failure to unplug the ice machine could result in electrical shock or personal injury.
OTE: N When the ice machine is operating, the evaporator is only component that is cold to make ice. A power failure will
only impact the machine making ice. The ice in the bin would slowly melt as normal.
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CARE AND
MAINTENANCE
5
!
WARNING
Electrical Shock Hazard
Always disconnect power at the source before working on the unit. Failure to unplug the
clear ice machine could result in electrical shock or personal injury.
• Do not touch the power plug when your hands are wet.
• Never unplug the unit by pulling on the cord. Grasp the plug and pull out fi rmly.
REPLACING WATER FILTER - INDOOR ICE MACHINES
Indoor ice machines feature a water fi lter that requires replacement when the fi lter indicator on the
control panel is lit. To replace the water fi lter:
1. Rotate the water fi lter cover 90 degrees counterclockwise. Remove the cover.
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2. Grasp the base of the water fi lter. Rotate the fi lter counterclockwise until it feels loose.
3. Pull the water fi lter out of the machine.
4. Using a new water fi lter, insert the fi lter into the machine aligning tabs on the fi lter with slots in the
water fi lter head.
5. Rotate the water fi lter clockwise until it locks into place.
6. Install the water fi lter cover by rotating the cover 90 degrees clockwise.
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CLEANING AND MAINTAINING THE UNIT
Perform periodic cleaning and proper maintenance to ensure effi ciency, top performance, and long
life. The maintenance intervals listed in this manual are based on normal conditions. You may want to
shorten the intervals if you have pets or if you have other special considerations.
• Periodically vacuum dust and dirt from the condenser, which is located behind the grill at the
bottom front of the unit.
• Regularly inspect plumbing connections to ensure that no leaks exist.
• Disconnect the water supply hose if the ice machine will not be used for a long period of time.
• Never keep anything in the ice storage bin that is not ice. Objects such as wine and beer bottles
are not sanitary.
CLEANING THE UNIT’S EXTERIOR
Clean the door and cabinet with a mild detergent and warm-water solution, such as 1oz. (28 g)
of dish-washing liquid mixed with 2 gallons of warm water. Do not use solvent-based or abrasive
cleaners. Use a soft sponge and rinse the unit with clean water. Wipe the unit with a soft, clean towel
to prevent water spotting.
Clean stainless steel with a mild detergent, a warm-water solution and a damp cloth. Never use an
abrasive cleaning agent.
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CLEANING THE UNIT’S INTERIOR
When necessary, defrost and thoroughly clean the inside of the unit with mild soap and water. Do not
use electrical heating devices or sharp or pointed tools when defrosting the unit.
When defrosting or leaving the unit turned off , leave the door open. Leaving the door open allows air
to dry the inside of the cabinet, reducing the chance for mildew and damage to the mold mechanism’s
components.
EXTENDED PERIODS OF NON-USE
!
WARNING
Electrical Shock Hazard
Always disconnect power at the source before working on the unit.
OTE: N Do not winterize this unit with ANY type of anti-freeze; damage to the mold coating will occur, invalidating product’s
Limited Warranty and creating potential health hazard.
1. Turn off the water at the main water source.
2. Disconnect the water supply line from the water inlet of the ice machine.
3. Turn off the electric supply at the main power source. Remove the power cord from the electrical
outlet.
4. Remove any remaining ice from the storage bin.
5. Press and hold the UP and DOWN buttons together for at least 3 seconds to open the drain valve,
or enter the service menu to open the drain valve and then drain all water in the water trough.
Press and hold the UP and DOWN buttons together for at least 3 seconds again or turn the unit
off to close the drain valve.
6. Leave the door open to allow for circulation and prevent mold and mildew.
7. Leave the water supply line disconnected and the power cord unplugged until ready to use.
NOTICE
Never pull on the power cord to unplugged the appliance form the electrical outlet. Grasp the plug
of the power cord and pull out fi rmly.
RECOMMISSIONING THE UNIT
1. Connect the water supply lines, turn on the water, check for leaks, and then restore power to
the unit.
2. Once water has fi lled the trough, ice making cycles will commence.
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STARTING UP THE UNIT
1. Turn on the water, check for leaks, and then turn on power.
2. Turn on the unit by pressing the power button.
3. The water supply valve will turn on immediately to supply water to the unit. The water pump and
compressor will turn on later (approximately 5 minutes) to initiate the ice making cycle. If the
machine was shut-off while in the ice-harvesting cycle, make sure the ice is harvested before
starting up the unit.
4. The fi rst harvest of ice should occur within 60 minutes of start-up.
5. After the unit purges air from the lines, normal harvesting and refi lling occur every 40 minutes or
less, under normal conditions.
CLEANING THE CONDENSER
!
WARNING
Electrical Shock Hazard
Always disconnect the power at the source before working on the unit.
!
CAUTION
Sharp Object Hazard
DO NOT touch the condenser surface. The condenser has sharp edges and can be
easily damaged.
A dirty or clogged condenser prevents proper airfl ow, reduces ice-making capacity, and causes
higher-than-recommended operating temperatures that may lead to component failure. Clean the
condenser or have it cleaned at least once every six months.
1. Unplug the appliance or disconnect power.
2. Remove the two screws under the front of the unit. Gently pull on the grill and remove it.
3. Remove dirt and lint from the condenser and the unit compartment with the brush attachment of a
vacuum cleaner.
4. Position the grill on the unit and secure it with the two screws.
5. Plug in the ice machine or reconnect power.
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TROUBLESHOOTING
6
PROBLEM POSSIBLE CAUSES SOLUTIONS
• The machine won't operate. • The ice machine is unplugged.
•
The ice machine power switch is
OFF.
• The ice storage bin is full of ice.
• Plug the ice machine in.
• Verify that the control unit is
properly programmed.
• Take away some ice cubes; make
sure the “ice full” probe is free of
ice.
• The compressor works
abnormally with a buzzing noise.
• The voltage is lower than
recommended.
• Stop the ice machine and do not
restart until the voltage is normal.
• The water doesn't feed in after
the ice machine starts.
• The water supply tap is turned
off .
• The water supply pipe is not
properly connected.
• The water fi lter is not installed
or not installed correctly.
• Turn on the water supply tap.
• Reconnect the water supply pipe.
• Check that the water fi lter is
installed correctly.
• Machine makes ice, but bin does
not fi ll up with ice.
• The condenser may be dirty.
• The airfl ow to the ice machine
may be obstructed.
• The ambient temperature and
water temperature are high, or it
is near with some heat source.
• Clean the condenser.
• Check the installation.
• Run the unit for a longer period
of time.
• Water is leaking out of the unit. • A few water droplets are on the
door.
• The water supply connection is
leaking.
• Under some conditions, humidity
may condense on the door.
Consider moving the unit or just
be more careful when you open
the door.
• Tighten water supply hose fi tting.
• Cubes are partially formed and
are white at the bottom.
• There is not enough water in the
water bin.
• Check if the water supply
pressure is below 15 psi.
• Check the water supply. It may be
restricted.
• Check for a water leak at the
water trough.
• Noise during operation. • The feet are not leveled.
• Certain sounds are normal.
• Level the feet. See “Leveling the
Unit” on page 14.
• See “Expecting Normal Sounds”
on page 52.
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PROBLEM POSSIBLE CAUSES SOLUTIONS
• The ice made is too large and has
pieces sticking together
.
• The water temperature in the
storage tray or ambient is too low.
• Stop the machine and reset the
ice-making cycle.
• Restart the machine after turning
it off .
• Conditions for ice-making cycle
are right but no ice is made.
• The refrigerant leaks and/or the
sealed system is blocked.
• Water pressure is not properly
set.
• Contact Sapphire Service
Department.
• The recommended water
pressure is 58 psi. Pressures
must not fall below 15 psi and
static pressure must not exceed
80 psi.
• The ice machine stops suddenly
while making ice.
• The electricity is off .
• The room temperature is out of
the stated range.
• Reconnect the power supply line.
• Cut off the electricity and let the
ice machine stop working until
the temperature returns within the
stated range.
• The body of the ice machine is
electrifi ed.
• The ground line is not in the
sockets.
• Use the correct plug and outlet.
• Scale builds up quickly inside the
machine.
• The calcium level in the water is
too high.
• Use a water-softening apparatus
installed in front of the water inlet
valve.
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DISPOSING
THE UNIT
7
This symbol on the product or its packaging indicates that you cannot treat this product as
normal domestic trash; you must hand it in to a collection point for recycling electric and electronic
appliances. Your contribution to the correct disposal of this product protects the environment.
Contact your local municipal authority if you need more information about recycling this product.
!
DANGER
Always remove the door and keep the shelves in place when discarding this appliance so
children may not become entrapped.
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WARRANTY
LIMITED WARRANTY COVERAGE
The Legacy Companies, warrants to the original purchaser of its SAPPHIRE products that they will
be free from defects in materials and workmanship for the following time periods from the date of
purchase shown on the sales receipt:
Two (2) year Parts & On-site Labor
Five (5) years Compressor Warranty (Parts only)
WARRANTY EXCLUSIONS
NO CONSEQUENTIAL DAMAGES: SAPPHIRE and The Legacy Companies are not responsible for
any economic loss or special, indirect or consequential damages including without limitation; loss of
revenue and loss or damage arising from food or product spoilage claims.
WARRANTY IS NOT TRANSFERABLE: This warranty is not transferable or assignable and applies
only to the original verifi ed purchaser.
NO IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR PARTICULAR SERVICE:
There are no other warranties statutory, express, or implied. This Limited Warranty is the exclusive
warranty and made in lieu of all other warranties including any implied warranties or any warranties of
merchantability or fi tness for a particular purpose.
FILING WARRANTY CLAIMS: All warranty claims for SAPPHIRE products must be made directly
through The Legacy Company’s Technical Service Department. All claims should include: model and
serial number, proof of purchase, date of installation, location purchased, and all pertinent information
supporting the existence of the claim.
IMPROPER ELECTRICAL AND WATER CONNECTIONS: SAPPHIRE and The Legacy Companies
are not responsible for the repair or replacement of any failed or damaged components resulting from
electrical power failure, the use of extension cords, low voltage or voltage spikes to the unit. Likewise,
repair or replacement attributable to low water pressure, high water pressure or contaminated water
are not covered by this Limited Warranty.
IMPROPER USAGE: Neither SAPPHIRE nor The Legacy Companies assumes liability for parts or
labor coverage for component failure or other damages resulting from improper usage or installation
or failure to clean and/or maintain the product as set forth in the Owner’s Manual provided with each
unit.
WARRANTY
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CONSUMABLES: This warranty does not include consumable parts such as water fi lters and light
bulbs.
ADJUSTMENTS & CALIBRATIONS: Adjustments including calibrations, leveling, tightening of
fasteners, or utility connections normally associated with the original installation are the responsibility
of the dealer, installer or the end user and not the responsibility of SAPPHIRE or The Legacy
Companies and will not be considered warranty issues for this Limited Warranty.
CONSEQUENTIAL DAMAGES: This warranty does not cover any defect due to, or resulting from,
ordinary wear and tear, handling, abuse, misuse, or harsh chemical action, nor shall it extend to
any product from which the serial number has been removed or altered, or modifi cations made by
unauthorized service personnel or damage by fl ood, fi re, earthquake or other Acts of God.
OUTSIDE U.S. & CANADA: This warranty does not apply to, and SAPPHIRE and The Legacy
Companies are not responsible for any warranty claims made on products sold or used outside of the
United States and Canada or any territories of the United States of America.
ALL REPAIRS AND SERVICE MUST BE MADE BY A SAPPHIRE AUTHORIZED TECHNICIAN.
Customer Service: 1.866.754.6672
SAPPHIRE Appliances | The Legacy Companies
3355 Enterprise Avenue, Suite 160, Weston, FL 33331
[email protected] | SapphireAppliances.com
SapphireAppliances.com | 866.754.6672
SAPPHIRE Appliances | The Legacy Companies
3355 Enterprise Avenue, Suite 160, Weston, FL 33331
The Beauful & Adaptable
Sapphire-bellied Hummingbird
Lepidopyga lilliae
“Sapphie”
© 2021
091421
P/N 15IM 1-21
