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12
IF WARRANTY SERVICE IS NEEDED
Contact the manufacturer by calling the customer service department at
435–752-6611. Make sure you have your sales receipt, the location of
purchase, and the model of your product.
When you contact customer service, they will attempt to troubleshoot the
problem with you over the phone. If troubleshooting does not work, you
will be asked to email proof of purchase and a picture of the manufactur-
er sticker to [email protected]
If you have had your unit longer than the return policy (30 days), you will
be expected to pay for shipping the heater back to us. If you would like
to use our discounted shipping rates, please let your customer service
representative know.
Please be advised that once we receive your unit, it may take a couple of
business days for our technicians to determine if your unit can be xed. If
your unit can be xed, the technicians will do so. You will only receive a
new unit if your heater is not repairable.
7. All other warranties – expressed or implied – with respect to the prod-
uct, its components, and accessories, or any obligations/liabilities on the
part of the manufacturer are hereby expressly excluded.
8. The manufacturer neither assumes nor authorizes any third-party to
assume on its behalf, any other liabilities with respect to the sale of the
product.
9. The warranties as outlined in this document do not apply to non-ac-
cessories used in conjunction with the installation of this product.
10. This warranty gives you specic legal rights, and you may also have
other rights which vary from state to state. This warranty is void if:
A) The heater is subjected to prolonged periods of dampness or conden-
sation.
B) Any unauthorized alteration, willful abuse, accident, or misuse of the
product.
C) You do not have the original receipt of purchase.
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