Loading ...
Loading ...
Loading ...
Action Yes No
Step 3
Clean the scanner glass and the ADF glass using a clean, lint‑free
cloth dampened with water.
Is the scanner glass clean?
Go to step 4. See
“Cleaning the
scanner glass” on
page 247.
Step 4
Check the placement of the document or photo.
Make sure the document or photo is loaded facedown on the
scanner glass in the upper left corner.
Is the document or photo loaded correctly?
Go to step 5. Place the document
or photo facedown
on the scanner glass
in the upper left
corner.
Step 5
Send a print job, and then check for print quality problems.
• From the General Settings menu, adjust the Eco‑Mode settings.
• From the Copy menu, adjust the Darkness setting.
• When the print becomes faded, replace the toner cartridge.
Is the print quality satisfactory?
Go to step 6. See
“Print quality
problems” on
page 327.
Step 6
Check the scan settings.
From the Scan screen, make sure the Content Type and
Content Source settings are correct for the document being
scanned.
Are the Content Type and Content Source settings correct for the
document being scanned?
Go to step 7. Change the Content
Type and Content
Source settings to
match the document
being scanned.
Step 7
Increase the scan resolution settings for a higher‑quality output.
Did the increased resolution produce a higher‑quality output?
Problem solved. Contact
customer
support.
Scan job was not successful
Action Yes No
Step 1
Check the cable connections.
Make sure the Ethernet or USB cable is securely connected to
the computer and the printer.
Are the cables securely connected?
Go to step 2. Connect the cables
properly.
Troubleshooting 357
Loading ...
Loading ...
Loading ...