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www.BISSELL.com
Problem Possible causes Remedies
Reduced spray
OR
no spray
Clean water tank may be empty
Refill tank
Clean water tank may not be
seated completely
Turn power OFF / Remove and
reseat tank
System isn’t completely primed Hold trigger for 10 to 15 seconds to
make sure the solution has flowed to
the spray tips
Brush window is not latched in
place
Turn power OFF / Unplug machine and
re-install brush window
Not holding trigger to spray
solution
Hold trigger continuously while using
the machine
Spray tips on foot clogged Use a pin to clean the spray tips
located underneath the brush roll
window
Loss of
suction
power
Tanks may not be seated properly Turn Power OFF / Remove both tanks
and reseat them so they fit properly on
the machine
Dirty tank has picked up
maximum amount of dirty water and
has reached full line
Empty dirty tank
Brush window is not latched in place Turn Power OFF / Unplug machine and
re-install brush window
Debris channel in foot is clogged by
debris
Clean the channel with a paper towel
Filter clogged by debris Remove debris clogging the filter screen
and clean the filter
Brush roll is
not turning
Brush roll is not installed properly Turn Power OFF / Unplug machine
and follow instructions on page 11 for
replacing brush roll
Machine is standing upright Recline machine to make brush roll turn
on
Obstruction has caused brush roll
to stop
Turn Power OFF / Unplug machine and
remove brush window and brush roll to
remove obstruction
Machine won’t
turn on
Obstruction has caused brush roll to
stop and shut down machine
Unplug machine to reset the system.
While the machine is unplugged,
remove the brush window and brush
roll to remove the obstruction before
plugging the machine back in for use
Handle not inserted properly into
body of machine
Remove the handle and re-insert into
the body of the machine making sure to
push down until you hear a “click”
Machine is
leaking
Cap of clean water tank is not
closed properly
Remove the clean water tank and
re-apply the cap
Troubleshooting
WARNING
To reduce the risk of electric shock, turn power switch o and disconnect plug from
electrical outlet before performing maintenance or troubleshooting checks.
14
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