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8
Troubleshooting
Coffee Maker will not brew/coffee not dispensing.
• Piercing needle may be clogged. Remove Gray Removable Needle
Holder. Clean piercing needle in Lid of Coffee Maker as shown on
page 7.
• Mineral deposits have formed. Clean Coffee Maker following
directions in Care and Cleaning section.
• Too little water. Need 6 oz. (177 mL) or more.
Coffee tastes bad.
• Too much water was added or too much or too little ground coffee
was added. Change amount of water to coffee grounds or use less
water with coffee packs.
• Poor coffee quality and freshness.
• Soft water causes poor coffee extraction, leading to poor tasting
coffee. Use filtered, spring, or bottled water if your water is soft.
Coffee sediment in cup.
• Try a more coarsely ground coffee or add a #1 paper cone coffee
filter to Brew Basket. Make sure Hinged Lid is closed on Removable
Brew Basket.
Coffee overflows from Brew Basket.
• Use Removable Brew Basket with Lid for ground coffee.
• Use a lesser amount of ground coffee. 3 tablespoons (15 g) is
maximum amount of grounds to brew. Do not fill grounds above
MAX fill line.
• When using whole bean coffee, a standard automatic drip coffee
grind will yield best results. Be careful not to overgrind, since very
finely ground coffee can cause overflow.
• Black seal around needle in Removable Needle Holder is missing.
Carefully place seal around needle and push until in place.
• Do not use soft water. Use filtered, spring, or bottled water.
Water on counter under unit.
• Overfilled Water Reservoir. Do not add more than 14 oz. (414 mL) of
water. Some mugs/cups do not pour cleanly and can dribble water
down side of cup and onto counter.
Coffee overflows from mug or travel mug.
• To prevent coffee overflowing from a mug/travel mug, use same
mug/travel mug to brew into that was used to fill Water Reservoir.
Do not add more than 14 oz. (414 mL) of water. There may also be
additional water in system that is causing overflow. Remove Brew
Basket or Single-Serve Pack Holder. Press and hold BOLD or REG
Button to remove any remaining water.
Water remaining in Reservoir.
• Added too much or too little water. Place cup or travel mug on Cup
Rest. Remove single-serve pack and replace Brew Basket. Repeat
brewing cycle. Press and hold BOLD or REG Button to remove any
remaining water.
Coffee single-serve pack bursts.
• There is variability in single-serve pack manufacturing process which
causes some types of single-serve packs to be weaker at seams so
foil seal fails. Try a different brand.
• If you are using softened water or live in an area where your tap
water is naturally soft, this can cause single-serve pack issues and
filter basket overflows. Use filtered, spring, or bottled water.
BOLD or REG Button flashes:
• 2 times: Coffee Maker needs to be cleaned. See page 7.
• 3 times: Coffee Maker Lid is not closed properly. Push Lid down to
lock into place.
• 7 times: Coffee Maker needs to be cleaned. See page 7.
• 8 times: Needle is clogged. Remove Gray Removable Needle Holder
and follow “Clogged Needle” instructions on page 7.
• 9 times: Not enough water. Add water to Water Reservoir.
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