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Common Problems Troubleshooting
The propeller is stuck
or rotates abnormally
The device cannot be
powered on
Error prompt given by
the LED indicators
Unable to be charged
1. The equipment is powered off
2. Check whether the propeller has been entangled
by foreign objects
3. Follow the operations described in the "Cleaning"
section, then dry the device and inspect it again
4. Contact Sublue or an after-sales service agency
authorized by Sublue
1. Charge the battery to a sufficient level and and
attempt to restart it again
2. Contact Sublue or an after-sales service agency
authorized by Subluc
1. Make sure the battery is fully charged
2. Restart the device
3. Contact Sublue or an after-sales service agency
authorized by SUBLUE
1. Wipe the scooter’s charging port to remove any
residual water or dirt
2. Contact Sublue or an after-sales service agency
authorized by Sublue
Maintenance and Storage
Cleaning
Clean all components parts by rinsing or soaking in clean water.
Keep the device powered on; press and hold the
start buttons with both hands, submerge the scooter
in water for 3 seconds; repeat this action 5-10 times.
Shake the device and remove all foreign objects
attached.
Wipe off the water drops with the clean soft dry
cloth, and check if all the water on the device is
dried. (Do not dry it with the hair dryer and heater)
After using Hagul EZ in either seawater or freshwater, please clean the scooter
following the steps below:
Common Issues and Troubleshooting
4
1.
2.
3.
4.
Storage
Please ensure that the device is stored in a cool and ventilated environment
at a temperature of 0-45℃ and a humidity of 65±20% RH.
Do not store in areas where it will be exposed to direct sunlight.
Keep the scooter away from high temperatures or flames, and keep it out of
the reach of the children.
Keep the scooter away from devices that may generate strong magnetic fields.
Please take out the device once a month and run it for about 10 seconds to
avoid any corrosion or deterioration that may be caused by ambient
changes in the storage environment.
Charge the battery at least once every three months.
If you don’t plan to use your scooter for an extended period, please store it
under the following conditions:
1.
2.
3.
4.
5.
6.
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