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5
4. Could not connect to the Wi-Fi router or
third-party services?
The firewall or port on your Wi-Fi router may be
blocked and could prevent the Sengled Wi-Fi Classic
LED bulb from connecting to the Sengled cloud. A
Sengled Home account is required to access
third-party services that utilize the Sengled cloud.
Please open Port 1883 and 8883 on your Wi-Fi router
to ensure connectivity. If your router is preventing
access, you will need to enable access to these ports.
If you need help with changing your firewall settings:
For routers provided by your internet service provider,
please contact your internet service provider.
For a router you own, please contact the
manufacturer of the router.
Limited Warranty:
2-year limited warranty from original purchase date.
Sengled restrict warranty service for smart home
device to the country where Sengled or its authorized
retailor originally sold the device.
To learn more about the Limited Warranty for Sengled
products, please visit www.sengled.com/warranty
Support:
If you encounter any issues, please reach out to your
local Sengled Support team.
Visit the following website for web support:
https://support.sengled.com/
Send emails to:
Support@sengled.zendesk.com (USA)
Dial Customer Support Line 1-877-401-5990
10:00am-8:00 pm CST on Mon-Fri
11:00am-8:00 pm CST on Sat
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