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90-Day Money-Back Guarantee
The PowerXL
® Smokeless Grill Elite Plus™ is covered by a 90-day money-back guarantee. If you
are not 100% satised with your product, return the product and request a replacement product or
refund. Proof of purchase is required. Refunds will include the purchase price, less processing and
handling. Follow the instructions in the Return Policy below to request a replacement or refund.
Replacement Guarantee Policy
Our products, when purchased from an authorized retailer, include a 1-year replacement guarantee
if your product or component part does not perform as expected, the guarantee extends only to the
original purchaser and is not transferable. If you experience an issue with one of our products within
1year of purchase, return the product or the component part for replacement with a functionally
equivalent new product or part. The original proof of purchase is required, and you are responsible
to pay to return the appliance to us. In the event a replacement appliance is issued, the guarantee
coverage ends six (6)months following the receipt date of the replacement appliance or the
remainder of the existing guarantee, whichever is later. Empower Brands, LLC reserves the right to
replace the appliance with one of equal or greater value.
Return Policy
If, for any reason, you would like to replace or return the product under the money-back guarantee,
your order number can be used as the return merchandise authorization number (RMA). If the
product was purchased in a retail store, return the product to the store or use “RETAIL” as the RMA.
Return your product to the address provided below for a replacement, which will incur no additional
processing and handling fees, or for the refund of your purchase price, less processing and
handling. You are responsible for the cost of returning the product. You can call customer service at
973-287-5108 for any additional questions. Pack the product carefully and include in the package
a note with (1) your name, (2) mailing address, (3) phone number, (4) email address, (5) reason for
return, and (6) proof of purchase or order number, and (7) specify on the note whether you are
requesting a refund or replacement. Write the RMA on the outside of the package.
Send the product to the following return address:
PowerXL Smokeless Grill Elite Plus™
Empower Brands, LLC
500 Returns Road
Wallingford, CT 06495
If the replacement or refund request has not been acknowledged after two weeks, please contact
Customer Service at 973-287-5108.
Refund
Refunds requested within the money-back guarantee timeframe will be issued to the payment
method used at purchase if the item was purchased directly from Empower Brands, LLC. If the item
was purchased from an authorized retailer, proof of purchase is required, and a check will be issued
for the item and sales tax amount. Processing and handling fees are non-refundable.
®
™
PowerXL™ Smokeless Grill Elite Plus™ 15
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