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en Service
16
Fault Cause and troubleshooting
Automatic ignition is
not working.
The burner parts are positioned incorrectly.
▶
Correctly position the burner parts.
The appliance is not earthed or has not been connected correctly, or the earth cable is
damaged.
▶
Contact an electrician.
The burner flame is
not uniform.
The burner parts are positioned incorrectly.
▶
Correctly position the burner parts.
Openings on the burner are soiled.
▶
Clean and dry the openings on the burner.
The gas does not ap-
pear to be flowing
normally or there is
no gas being pro-
duced at all.
The gas supply has been shut off by the intermediate valves.
▶
Open the intermediate valves.
The gas cylinder is empty.
▶
Replace the gas cylinder.
There is a smell of
gas in the kitchen.
The control knob is open.
▶
Close the control knob.
The gas cylinder has not been connected correctly.
▶
Ensure that the gas cylinder has been connected correctly.
The gas pipe to the appliance is leaking.
1.
Close the main gas tap.
2.
Ventilate the room.
3.
Immediately call an authorised installer, who can inspect the gas system and issue an in-
stallation certificate.
4.
Do not use the appliance until you are sure that gas is not leaking from the installation or
the appliance.
The burner switches
off as soon as you re-
lease the control
knob.
Control knob not pressed down long enough.
1.
Keep the control knob pressed down for a few seconds after ignition.
2.
Press the control knob down firmly.
Openings on the burner are soiled.
▶
Clean and dry the openings on the burner.
12 Service
DO NOT MODIFY THIS APPLIANCE. Only authorized
personnel from the Service Centre are qualified to work
on the appliance.
Any of the following are considered to be abnormal
operation and may require servicing:
¡ Yellow tipping of the cooktop burner flame.
¡ Sooting up of cooking utensils.
¡ Burners not lighting properly.
¡ Gas valves, which are difficult to turn.
In case the appliance fails to operate correctly, contact
the authorised service provider in your area.
13 Customer Service
Detailed information on the warranty period and terms
of warranty in your country is available from our after-
sales service, your retailer or on our website.
If you contact Customer Service, you will require the
product number (E-Nr.) and the production number
(FD) of your appliance.
The contact details for Customer Service can be found
in the enclosed Customer Service directory or on our
website.
13.1 Product number (E-Nr.) and production
number (FD)
You can find the product number (E-Nr.) and the pro-
duction number (FD) on the appliance's rating plate.
The rating plate can be found:
¡ on the appliance certificate.
¡ on the lower section of the hob.
Make a note of your appliance's details and the Cus-
tomer Service telephone number to find them again
quickly.
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