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20
21
Troubleshooting
Problem Possible Solution
The air fryer will not turn on.
Make sure the air fryer is plugged in.
Push the baskets securely into the air fryer.
Foods are not completely
cooked.
Place smaller batches of ingredients into the basket.
If the basket is overstuffed, then ingredients will be
undercooked.
Increase cooking temperature or time.
Foods are cooked unevenly.
Ingredients that are stacked on top of each other or
close to each other need to be shaken during cooking.
The non-stick plate should be placed in the basket.
Foods are not crispy after air
frying.
Spraying or brushing a small amount of oil on foods
can increase crispiness (see Cooking Guide, page 16).
Temperature won’t go higher
than 400° F.
The max temperature is 450° F for STEAK only. Please
refer to Preset Default Settings (Page 11)
Problem Possible Solution
White smoke is coming out of
the air fryer.
The air fryer may produce some white smoke when
you use it for the first time. This is normal.
Make sure the basket and the non-stick plate is
cleaned properly and not greasy.
Frying greasy foods will cause oil leaks into the basket.
This oil will produce white smoke. This is normal and
should not affect cooking.
Dark smoke is coming out of
the air fryer.
Immediately unplug your air fryer. Food is burning. Wait
for smoke to clear before pulling the basket out.
How do I pause or stop the
cooking?
Remove the basket from the unit to pause the cooking
and place it back to resume. Press and hold POWER
for 2 seconds to turn off the air fryer.
Is the basket safe to put on
my countertop?
Use caution when handling, and place on heat-safe
surfaces only.
The Display shows Error Code
“E1”.
There is an open circuit in the temperature monitor.
Contact Customer Support.
The Display shows Error Code
“E2”.
There is a short circuit in the temperature monitor.
Contact Customer Support.
If your problem is not listed or still persists, contact our Customer Support at
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