Tripp Lite U342-DHG-402 USB 3.0 SuperSpeed Laptop Dock User Manual

Owner’s Manual

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1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support

USB 3.0 Dual Head

Docking Station

Model: U342-DHG-402

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Product Features

• USB3.0is10timesfasterthanUSB2.0andsupportsdatatransfer

ratesofupto5Gbps

• BackwardcompatiblewithUSB2.0and1.1

• DVI-IandHDMIportsforconnectionofexternalmonitors

• AVGAmonitorcanbeconnectedtotheDVI-IportusingaDVI-to-VGA

adapter,suchasaTrippLiteP556-Seriescable

• ADVImonitorcanbeconnectedtotheHDMIportusinganHDMI-to-DVI

adapter,suchasaTrippLiteP566-Seriescable

• Supportsvideoresolutionsofupto2048x1152

• Automaticallyresumesoperationfromhibernationandsuspendmodes

• GigabitEthernetportsupportstrue10/100/1000Mbpsnetworkspeeds

• IEEE802.3az(EnergyEfcientEthernet)compliant

• Supportsfullduplexandhalfduplexoperations

• SupportsIPv4andIPv6packChecksumOfoadEngine(COE)toreduce

CPUloading

• SupportsWake-onLAN,VLANtaggingandAuto-MDIX

• TwoUSB3.0andfourUSB2.0hubportsforconnectionofadditional

USBperipherals

• OneUSB3.0portsupportsUSBBatteryCharging(BC)specication1.2,

allowingittoprovide1.5ampsofpowerforfasterchargingofmobile

devices

• 3.5mmMiniStereojacksforconnectionofspeakerandmicrophone

• CompatiblewithWindows

XP,Vista,7,8and8.1

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System Requirements

Package Contents

Optional Accessories

• Windows

XP(32-bit),Vista(32-and64-bit),7(32-and64-bit),

8(32-and64-bit)or8.1(32-and64-bit)

• AvailableUSBport(USB3.0requiredforUSB3.0speeds)

• VGA*,DVIorHDMImonitor

• 1.6GHzSingleCoreprocessor(DVDplaybackontheadd-onmonitor

requiresa2.0GHzDualCoreprocessor)

• 1GBRAM

• 30MBofavailablediskspace

* Requires a DVI-to-VGA adapter, such as a Tripp Lite P556-Series cable

• U342-DHG-402

• ExternalPowerSupply(Input:100-240V,50/60Hz,0.8AOutput:5V,4A)

–6ft.

• USB3.0A/BCable–3ft.

• DriverCD

• Owner’sManual

• P312-Series3.5mmMiniStereoAudioCables

• P556-SeriesDVI-to-VGAAdapterCables

• P561-SeriesDVI-DSingleLinkCables

• P566-SeriesHDMI-to-DVIAdapterCables

• P568-SeriesHigh-SpeedHDMICables

• U022-SeriesUSB2.0A/BDeviceCables

• UR022-SeriesReversibleUSB2.0A/BDeviceCables

• U322-SeriesUSB3.0A/BDeviceCables

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Product Overview

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Product Overview

Power LED–Illuminateswhenunitisconnectedtotheexternalpower

supplyandpoweredon.

USB LED–IlluminateswhenaUSBdeviceisconnected.

USB 3.0 Ports–ConnectuptotwoUSB3.0SuperSpeeddevices.The

bottomUSB3.0portsupportsUSBBatteryCharging(BC)specication

1.2,allowingittoprovide1.5ampsofpowerforfasterchargingof

mobiledevices.

Speaker and Mic Jacks–3.5mmMiniStereoaudioports.

USB 2.0 Ports–ConnectuptofourUSB2.0High-Speeddevices.

RJ45 Port–Connecttoa10/100/1000Mbpsnetwork.

DVI-I Port –ConnectaDVImonitor.AVGAmonitorcanbeconnectedto

thisportbyusinganadapter,suchasaTrippLiteP556-Seriescable.

HDMI Port–ConnectanHDMImonitor.ADVImonitorcanbe

connectedtothisportbyusinganadapter,suchasaTrippLite

P566-Seriescable.

USB 3.0 Type B Port–Connecttheunittoacomputerusingthe

includedUSB3.0A/Bcable.

Power Jack–Connecttheincludedpowersupplyhereandplugit

intoaTrippLiteSurgeProtector,PowerDistributionUnit(PDU)or

UninterruptiblePowerSupply(UPS).

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Installation

Note: Do not connect the U342-DHG-402 to your computer until you have installed

the product driver.

InserttheCDthatcamewiththeproductintoyourcomputer’sCD

drive.IfyourcomputerdoesnothaveaCDdrive,youcandownloadthe

productdriversatwww.tripplite.com/support.

Locatethedriverapplicabletoyourcomputer’soperatingsystemand

runit.

Followtheinstallationpromptsthatappear.

Whennished,connecttheU342-DHG-402toanavailableUSBporton

yourcomputerusingtheincludedUSB3.0A/Bcable.Uponconnecting

theunittoyourcomputer,thedevicedriverwillnishinstalling.

Youmayberequiredtorestartyourcomputertocompletethe

installation.

Onceinstallationiscomplete,youcanconnectyourmonitor,

10/100/1000Mbpsnetwork,USBdevicesandaudiodevices.

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Display Conﬁguration

Belowaresomeadditionalsettingsthatareavailableviathedisplayadapter

right-clickmenu.

Note: The settings available in this right-click menu may vary depending on your

operating system.

DisplayLink

Manager

OpenstheAboutDisplayLinkManagerbox,whichdisplaysthecurrent

versionnumber.

Checkfor

Updates

ConnectstotheInternet,checksfornewerversionsoftheDisplayLink

softwareanddownloadsthemifavailable.

USB3.0

DualVideo

Dock

Providesamenuwithalistofsettingsforeachmonitorconnectedto

thedockingstation.

•Screen Resolution–Clickthisoptiontobringupalistofavailable

screenresolutionsfortheadd-onmonitor.Selectthedesired

resolutionfromthelist.

•Screen Rotation–Thissettingallowsyoutorotatethescreen

accordingtoyourdesiredorientation.

•Extend–Extendthedesktoptothecorrespondingmonitor.

•Extend To–Thissettingallowsyoutoselectthedirectiontowhich

toextendtheadd-onmonitor:Right,Left,Up,Down.

•Set as Main Monitor–Thissettingallowsyoutomaketheadd-on

monitortheprimarydisplay.

•Notebook Monitor Off–Thissettingappearsonlaptopcomputers

onlyandallowsyoutoturnoffthelaptopmonitor,leavingonlythe

add-onmonitordisplayed.

•Mirror–Thissettingallowsyoutomirrorthevideooftheprimary

displaytoyouradd-onmonitorsothatthesamethingisdisplayed

onbothscreens.

•Off–Thissettingturnsofftheadd-onmonitor.

•Optimize for Video–Whenplayingvideocontentonanadd-on

monitor,thissettingcanhelptoimproveplaybackperformance.

Note: Text may appear less clear when this is enabled.

•Fit to TV–WhenusingyourdisplayadaptertoconnectaTVtoyour

computer,thedesktopmaynotalwayscompletelyappearonthe

screen.Thissettingcanbeusedtoadjustthepicturetodisplay

properly.

AudioSetup Opensyourcomputer’ssoundsettingsscreen.

VideoSetup Opensyourcomputer’sdisplaysettingsscreen.

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Display Conﬁguration

Inadditiontothedisplayadapterright-clickmenu,WindowsVistaand7

userscanpresstheWindowskey

andPkey

atthesametimetopull

upthemenubelow,whichquicklyallowsyoutoswitchthedisplaysettings.

Note: Only Mirror mode is supported under Windows Vista Display Driver Model

(WDDM) mode. In addition, the Aero Experience (Flip 3D effect) will be disabled under

Windows Vista Display Driver Model (WDDM) mode as long as the display adapter is

connected.

Extending Video to the Add-On Display

Toextendthevideooftheprimarymonitortotheadd-onmonitor,followthe

stepsbelow:

Openyourcomputer’sDisplaySettingspage.

Selectthemonitoriconthatrepresentstheadd-ondisplayyouwishto

change,orchoosetheadd-ondisplayfromthedrop-downmenu.The

primarydisplayisalwaysicon1.

Onceyou’veselectedthemonitoriconfortheadd-ondisplay,check

thecheckboxtoextendvideoontothemonitor,orselecttheextension

optionfromthedrop-downlist.

DragthemonitoriconsintheDisplaySettingspagesothattheyare

positionedtoreplicatethelocationoftheactualdisplays.Forexample,

ifdisplay1isdirectlytotheleftofdisplay2,themonitoriconsshould

bepositionedthatway.Thisaffectswhichsideofthescreenthemouse

isallowedtomovetothenextdisplayfrom,andisthereforeessentialto

ensuresmoothmousemovementbetweendisplays.

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Display Conﬁguration

ClicktheApplybuttontoactivatethechanges.Thecomputervideowill

nowbeextendedfromtheprimarydisplaytotheadd-ondisplay.

Note: When playing a DVD, it is recommended that you play the DVD on a monitor

connected to the computer via standard cabling and not an add-on monitor connected

via the docking station. If you need to play a DVD on an add-on monitor, you must

have a 2.0 GHz Dual Core CPU with 1GB of RAM, and the screen resolution must be

set to 800 x 600 with 32-bit color. DVD content can only be displayed on one add-on

monitor at a time.

Mirroring Video on the Add-On Display

Todisplaythesamethingonboththeprimaryandadd-ondisplay,followthe

stepsbelow:

Openyourcomputer’sDisplaySettingspage.

Selectthemonitoriconthatrepresentstheadd-ondisplayyouwishto

change,orchoosetheadd-ondisplayfromthedrop-downmenu.The

primarydisplayisalwaysicon1.

UnchecktheboxnexttoExtendthedesktopontothismonitor,orselect

theoptionfromthedrop-downmenutoduplicatethedisplay,andthen

clicktheapplybutton.

Note: In Mirror mode, the add-on display settings are limited by those of the primary

display. If the primary display only supports a resolution of 1280 x 1024, the add-on

monitor will be limited to a resolution of 1280 x 1024 or less.

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Display Conﬁguration

Making the Add-On Display the Primary Display

Tomaketheadd-ondisplaytheprimarydisplayforthecomputer,followthe

stepsbelow:

Openyourcomputer’sDisplaySettingspage.

Selectthemonitoriconthatrepresentstheadd-ondisplayyouwishto

change,orchoosetheadd-ondisplayfromthedrop-downmenu.The

primarydisplayisalwaysicon1.

ChecktheboxnexttoThisismymainmonitorandclicktheApply

buttontomaketheadd-ondisplaytheprimarydisplayforthecomputer.

Note:

• Somecomputersrequireyoutounselecttheoriginalprimarydisplaybeforesettinga

new primary display.

• Onceitissetastheprimarydisplay,theadd-ondisplaywillcontinuetobethe

primary display as long as it is connected to the computer. Once it is disconnected,

the primary display will default back to the monitor connected to the computer via

standard cable.

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Troubleshooting

Q: Why is the display on the add-on monitor blank?

A:IfthemonitorpowerLEDisGreen,waitamomentforthemonitorto

displaythevideo,asitmaytakesometimeforthevideotobedisplayed

ontheadd-onmonitor.Ifafterafewminutesthevideodoesnotdisplay,

restartyourcomputer.Also,makesurethecomputerisnotinstandbyor

hibernationmode,whichwillcausetheadd-onmonitortobeblank.

 IfthemonitorpowerLEDisRed,checkiftheconnectionisproperly

made.Iftheconnectionisneandtheproblemstillexists,uninstallthe

driver,unplugtheadapterandreinstallthedriver.

Q: Why is the add-on monitor ﬂickering?

A:Thisisusuallycausedbyalowrefreshrate.WheninMirrormode,

increasetherefreshrateofthemainmonitor.Thiswillinturnincreasethe

refreshrateoftheadd-onmonitor,whichshouldstoptheickering.When

inExtendedmode,increasetherefreshrateoftheadd-onmonitor.

Q: When I play an MPEG ﬁle by Windows Media Player on the

extended monitor, why does the display become abnormal when I

switch it to full screen mode?

A:IfyouareoperatingWindowsXPSP1,upgradingtoSP2willsolvethis

problem.

Q: Why doesn’t the video display properly when in Full-Screen mode?

A: Trythefollowingtipstoimprovethesmoothnessofthemovieplayback:

• Reducetheresolutionofthedisplayto640x480or800x600.

• UsetheadapterinExtendedmode.

• TerminateanyotherCPUintensiveapplicationsrunningonthe

computer.

• AssomemediaplayersrequireDirectXhardwaresupporttocorrectly

operate,tryadifferentmediaplayerwhichrequireslessDirectX

support.

14-02-073-93330A.indd 11 2/27/2014 10:23:24 AM

• Dragthemediaplayertotheadd-onscreenandclosetheplayer.

Restarttheplayeranditshouldopenontheadd-onmonitor.Nowtry

playingthemedialeagain.

• Tryreducingthehardwareaccelerationleveloftheprimarydisplay

(NOTtheadd-onmonitor)tolevels1,2or3andrestartingthemedia

player.Thehardwareaccelerationcanbefoundbyright-clickingon

yourdesktopandclicking“Properties>Settings>Advanced>

Troubleshoot.”

• Thevideoplaybackmaybeunusualwhentheadd-onmonitoris

mirroringtheprimarydisplayandthereisanotherextendedscreen

connectedtothecomputer.Theextendedscreenmustbedisabled

beforethecontentwillbecorrectlyclonedtotheadd-onmonitor.

Q: In Extended mode, why does the add-on monitor have a black

border around the desktop?

A:Thishappenswhentheresolutionusedbytheadd-onmonitorislarger

thantheresolutionusedbytheprimarymonitor.Tosolvethisproblem,

conguretheadd-onmonitortousethesameresolutionastheprimary

monitor.

Q: In Extended mode, why does the cursor disappear?

A:Ifyou’reinExtendedmodebuthavenotyetconnectedtheadd-on

monitor,thedesktopwillstillpantotheadd-onmonitor.It’spossiblethat

yourcursorhasmovedtotheextendeddesktopandisnolongervisible

ontheprimarydisplay.Whenthisoccurs,trythefollowing:

• Connecttheadd-onmonitortothedockingstation.Youshouldbeable

toseethemousecursoroncethecomputerscreenisdisplayed.

• Moveyourmousetotryanddragthecursorbackontotheprimary

monitor.

• Unplugthedockingstationfromthecomputertorestorethecursor.

Troubleshooting

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Speciﬁcations

Feature Speciﬁcation

SourceConnector USBAMale(viatheincludedUSBcable)

DisplayConnector DVI-IFemale,HDMIFemale

GigabitEthernet

Connector

RJ45Female

USB3.0HubPorts 2xUSBAFemale

USB2.0HubPorts 4xUSBAFemale

AudioPorts 2x3.5mmMini-StereoAudio

RAM 1GBRAM

Power

Consumption

OperatingPower:14.43W

SuspendModePower:1.95W

Supported

OperatingSystems

WindowsXP(32-bit),Vista(32-and64-bit),

7(32-and64-bit),8(32-and64-bit)and

8.1(32-and64-bit)

SupportedVideo

Resolutions

(Note: Interlaced

and reduced blanking

modes are not sup-

ported)

Resolution

16-Bit

Refresh Rate

32-Bit

Refresh Rate

640x480 60,72,75,85 60,72,75,85

800x600 56,60,72,75,85 56,60,72,75,85

1024x768 60,70,75,85 60,70,75,85

1280x720(720p) 60 60

1280x768 60,75,85 60,75,85

1280x800 60 60

1280x1024 60,75,85 60,75

1366x768 60 60

1400x1050 60,75,85 60,75,85

1600x1200 60 60

1680x1050 60 60

1920x1080

(1080p)

60 60

1920x1200 60 60

2048x1152 60 60

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Warranty and Warranty Registration

1-Year Limited Warranty

TrippLitewarrantsitsproductstobefreefromdefectsinmaterialsandworkmanshipfora1-year

periodfromthedateofretailpurchasebyenduser.

TrippLite’sobligationunderthiswarrantyislimitedtorepairingorreplacing(atitssoleoption)any

suchdefectiveproducts.ToobtainserviceunderthiswarrantyyoumustobtainaReturnedMaterial

Authorization(RMA)numberfromTrippLiteoranauthorizedTrippLiteservicecenter.Productsmust

bereturnedtoTrippLiteoranauthorizedTrippLiteservicecenterwithtransportationchargesprepaid

andmustbeaccompaniedbyabriefdescriptionoftheproblemencounteredandproofofdateand

placeofpurchase.Thiswarrantydoesnotapplytoequipmentwhichhasbeendamagedbyaccident,

negligenceormisapplicationorhasbeenalteredormodiedinanyway,includingopeningofthe

unit’scasingforanyreason.Thiswarrantyappliesonlytotheoriginalpurchaserwhomusthave

properlyregisteredtheproductwithin10daysofretailpurchase.

EXCEPTASPROVIDEDHEREIN,TRIPPLITEMAKESNOWARRANTIES,EXPRESSORIMPLIED,

INCLUDINGWARRANTIESOFMERCHANTABILITYANDFITNESSFORAPARTICULARPURPOSE.Some

statesdonotpermitlimitationorexclusionofimpliedwarranties;therefore,theaforesaidlimitation(s)

orexclusion(s)maynotapplytothepurchaser.

EXCEPTASPROVIDEDABOVE,INNOEVENTWILLTRIPPLITEBELIABLEFORDIRECT,INDIRECT,

SPECIAL,INCIDENTALORCONSEQUENTIALDAMAGESARISINGOUTOFTHEUSEOFTHISPRODUCT,

EVENIFADVISEDOFTHEPOSSIBILITYOFSUCHDAMAGE.Specically,TrippLiteisnotliableforany

costs,suchaslostprotsorrevenue,lossofequipment,lossofuseofequipment,lossofsoftware,

lossofdata,costsofsubstitutes,claimsbythirdparties,orotherwise.

Warranty Registration

Visitwww.tripplite.com/warrantytoregisterthewarrantyofyournewTrippLiteproduct.You’llbe

automaticallyenteredintoadrawingforachancetowinaFREETrippLiteproduct!*

*Nopurchasenecessary.Voidwhereprohibited.Somerestrictionsapply.Seewebsitefordetails.

Warning!

Useofthisequipmentinlifesupportapplicationswherefailureofthisequipmentcanreasonably

beexpectedtocausethefailureofthelifesupportequipmentortosignicantlyaffectitssafety

oreffectivenessisnotrecommended.Donotusethisequipmentinthepresenceofaammable

anestheticmixturewithair,oxygenornitrousoxide.

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Warranty and Warranty Registration

FCC Notice, Class B

Thisdevicecomplieswithpart15oftheFCCRules.Operationissubjecttothefollowingtwo

conditions:(1)Thisdevicemaynotcauseharmfulinterference,and(2)thisdevicemustacceptany

interferencereceived,includinginterferencethatmaycauseundesiredoperation.

Note:ThisequipmenthasbeentestedandfoundtocomplywiththelimitsforaClassBdigitaldevice,

pursuanttopart15oftheFCCRules.Theselimitsaredesignedtoprovidereasonableprotection

againstharmfulinterferenceinaresidentialinstallation.Thisequipmentgenerates,usesandcan

radiateradiofrequencyenergyand,ifnotinstalledandusedinaccordancewiththeinstructions,may

causeharmfulinterferencetoradiocommunications.However,thereisnoguaranteethatinterference

willnotoccurinaparticularinstallation.Ifthisequipmentdoescauseharmfulinterferencetoradio

ortelevisionreception,whichcanbedeterminedbyturningtheequipmentoffandon,theuseris

encouragedtotrytocorrecttheinterferencebyoneormoreofthefollowingmeasures:

•Reorientorrelocatethereceivingantenna.

•Increasetheseparationbetweentheequipmentandreceiver.

•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiveris

connected.

•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.

AnychangesormodicationstothisequipmentnotexpresslyapprovedbyTrippLitecouldvoidthe

user’sauthoritytooperatethisequipment.

WEEE Compliance Information for Tripp Lite Customers and Recyclers (European Union)

UndertheWasteElectricalandElectronicEquipment(WEEE)Directiveandimplementing

regulations,whencustomersbuynewelectricalandelectronicequipmentfromTrippLite

theyareentitledto:

•Sendoldequipmentforrecyclingonaone-for-one,like-for-likebasis(thisvaries

dependingonthecountry)

•Sendthenewequipmentbackforrecyclingwhenthisultimatelybecomeswaste

TrippLitefollowsapolicyofcontinuousimprovement.Productspecicationsaresubjecttochange

withoutnotice.

14-02-073-93330A.indd 15 2/27/2014 10:23:24 AM

1111 W. 35th Street, Chicago, IL 60609 USA • www.tripplite.com/support

14-02-073•93-330A_revA

14-02-073-93330A.indd 16 2/27/2014 10:23:25 AM

Tripp Lite U342-DHG-402 USB 3.0 SuperSpeed Laptop Dock - HDMI, DVI Video, Audio, USB, Ethernet

Product's Documents

Owner's Manual

Specifications

Tripp Lite U342-DHG-402 Questions and Answers