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TROUBLESHOOTHING
USER SERVICING INSTRUCTIONS
EN 5
3. If you are still experiencing problems with the tree, please contact us at 866-205-9854.
If any lights do not work on your pre-lit tree, please check the following before
1. If entire tree or a section of the tree does not light:
a) Make sure the end connector of the power cord is well connected to the
c) Check that there is power at the electrical outlet.
d) Check fuses in tree’s plugs and replace if necessary (see Replace the fuse below).
Loose branches
If a branch of the tree falls off, follow the steps below to reinstall it with a spare bolt.
1. Place the branch into the slot of the bracket.
pliers (not included) to crimp the bolt. (See Fig. A)
2. Insert a spare bolt through the hole and use diagonal
Fig. A
b) Check that each section of the tree is well connected.
calling customer service:
bottom section (C).
CAUTION! ALWAYS UNPLUG YOUR TREE FROM ITS POWER
SOURCE BEFORE ATTEMPTING EITHER FUSE OR LAMP REPLACEMENT.
Replace the fuse:
A) Replace the fuse of power cord with foot pedal switch (1 replaceable 5 A, 125 V
1. Grasp plug and remove from the receptacle or other outlet device. Do not
2. Open fuse cover. Slide open fuse access cover on top of attachment plug
Note: This plug will fit in a polarized outlet only one way. If the plug does not fit
fully in the outlet, reverse the plug.
fuse is located in the plug):
unplug by pulling on cord.
towards blades.
2. If a strand of lights still does not work:
replacement lamp (provided).replace lamp with a
a) Check that all lamps are tightly fitted inside the lampholders and that no lamps are
broken or missing. Replace any broken or missing lamps with replacement lamps
provided (see Replace the lamp below). If all lamps are firmly in the lampholders,
slightly twist the lamps from side to side to ensure proper connection.
b) If the lights still do not work, carefully remove each lamp one by one out of the
problem light string. Pull the lamp AND plastic base straight out of lampholder. Do
not twist lamps while removing from lampholders. Check the two wires at the bottom
of the lampholder. Each wire should be aligned properly on the lampholder to ensure
a proper connection in the lampholder. If one wire is missing or too short, please
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