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English - 37
Chapter 7 Troubleshooting
This chapter describes problems you may encounter while using VC-A51P/VC-A51PN. If you
have questions, please refer to related chapters and follow all the suggested solutions. If the
problem still occurred, please contact your distributor or the service center.
No.
Problems
Solutions
1.
Boot without power signal
1. Make sure you have plugged in the power cord.
2. When using a PoE connection, ensure that the power supply
supports POE+ (IEEE 802.3at) hubs
2.
There is no image output from
the camera
1. Check the power supply or PoE supply functions.
2. Confirm the output signals are in streaming output.
3. Confirm whether the camera resolution can be used together with
the monitor equipment
4. Replace the cables and make sure they are not faulty.
3.
The Camera image is severely
delayed
Please use 1080p or 720p 60/50 fps rather than 25/30 fps signals.
4.
RS-232 cannot be controlled
1. Confirm the connection is correct (RS-232 In/ Out)
2. Please make sure the Baud rate setting is the same as the control
equipment
5.
Whether the Internet can be
used for operation
Please refer to Chapter 5 Network Function Description for the
Internet usage
6.
The ONVIF software cannot find
the machine
Please make sure that [Setting]> [Video]> [Camera ID]/[Location] in
the web page uses only English letters or numbers. The ONVIF
software cannot find the machine if you use special characters and
space.
For VC-A51PN, ONVIF is supported only after NDI|HX is turned off.
Please make sure [Setting]>[Video]>[NDI|HX] is set to [Off] in the
webpage.
7.
Tally light is not working when
applying RS232 setting
Please make sure if the Tally lampfunction is enabled from the
setting menu or web page.
Setting Menu: System - Tally Lamp
8.
The camera does not save the
relevant parameters (PTZ,
AWB …) after reboot
Please make sure if the Initial Position is set to Last Operated
Position from the setting menu or web page
Setting Menu: System - Initial Position
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