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20
ANCHOR AUDIO WARRANTY
Anchor Audio products are warranted to be free from defects in materials and workmanship for the period of SIX (6) YEARS from the date of original purchase
unless listed below.
Warranted for a period of FOUR (4) YEARS:
•Rechargeable Lithium Ion batteries
Warranted for a period of TWO (2) YEARS:
•Rechargeable Sealed Lead Acid (SLA) batteries
•All wired and wireless microphones, belt pack transmitters, base station transmitters, base station receivers, and hands-free microphones
•All woodworking
•CouncilMAN microphones and bases
•PortaCom and ProLink 500 systems in their entirety
•Assistive Listening systems in their entirety
•Accessories, cables, cases, and covers
Warranties are subject to the following conditions:
•Product must have been purchased from an authorized Anchor Audio Dealer and have an Anchor Audio serial number
•Anchor Audio must perform or authorize all warranty services or warranty is void
•Warranty is void when equipment is subjected to negligent use, connected to improper power sources, misuse, and/or operation beyond
specifications and limits
•Warranty shall not apply to exterior finish, AC power cords, bulbs, or any other failings due to normal wear
•Warranty is void when equipment is subjected to adverse temperature, humidity, moisture, or any condition not considered normal
environmental conditions
•Products out of warranty cannot be repaired by Anchor Audio
•In all cases, dealers and end users must first obtain approval from Anchor Audio for any product they are attempting to return to Anchor Audio. Upon
approval, a Return Merchandise Authorization (RMA) number will be issued by the Anchor Audio Customer Service Department and must accompany all
products returned. Clearly note the RMA number on the outside of the box.
•Products returned without approval and an RMA number may be returned to the sender.
•The RMA expires 30 days from date of issue. Any product received after 30 days of the RMA issue date will be returned to sender.
•Products returned must include a RMA number. Product received without an RMA number visibly seen on the box will incur a $25 processing fee.
•Customer will incur the cost of shipping product to Anchor Audio for any reason. Under warranty repair and/or replacement, Anchor Audio will incur the
freight cost to return product to the dealer or customer within the continental U.S.A.
ANCHOR AUDIO RETURN AUTHORIZATION PROCEDURES
Technical Support Team
800.262.4671 x782
Sales Team
800.262.4671 x772
CONTACT US!
5931 Darwin Court | Carlsbad, CA 92008 USA | anchoraudio.com
For service or repair, please call us at 1-800-262-4671 x782 or visit www.anchoraudio.com/technical-support-form.html
Our Technical Support team will help to troubleshoot. If unsuccessful and under warranty, they will issue you a Return Merchandise Authorization (RMA) number.
Once you ship your product back to Anchor Audio with the RMA number clearly noted on the box, we will diagnose your unit and repair your unit then ship it
back to you. All products must be shipped prepaid. C.O.D. shipments and shipments without an RA number will be refused and returned at your expense.